Antonio Candela
Forum Replies Created
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Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Confirmation emailHi @bratmaxxe,
just to be sure, did you follow the instructions to remove the email field completely, save, and then re-enter your email address? This step is essential for the confirmation to work correctly.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Confirmation emailHello @bratmaxxe ,
Thank you for your message. Could you please confirm if you followed the instructions exactly as described? It’s very important to clear the email field completely, save, and then re-enter the email address, this step is essential.
Have you also tried using a different email address? In most cases, one of these two methods resolves the issue.
Please let us know the results so we can assist further.
Best regards,
AntonioHello @dillhausen ,
Thank you for reaching out again on this matter, very helpful. Please find our feedback below:Issue 1 and 2
These happen because in both cases the page reloads when certain actions are triggered. Checking a checkbox does not reload the page, but unchecking does, which explains the behavior you’re seeing.Issue 3
I understand this may not make sense in your case, but the behavior is actually correct: if the header image is inside a link, it will receive focus and remain clickable.Issue 4
This one makes sense, the banner should behave as you describe, keeping the focus trapped until a choice is made. At the moment, the soft cookie wall is only a CSS rule rather than an active script, which is why it can be bypassed with the tab key. We are currently evaluating alternatives to improve this behavior.Thanks again for pointing these out and I hope these helped.
Best regards,
AntonioHello @cgomezg ,
Thank you very much for the detailed report and for sharing the steps to reproduce the issue.
You’re correct, there is currently a bug that prevents the placeholder from being created properly for Vimeo embeds. This is due to a change in Vimeo’s API that we were not aware of. We are already updating our code to adapt to this change, and the fix will be included in the next release of the plugin.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] GTM (Default Trigger Marketing)Hello @rayeason,
Thank you for reaching out.
I imported the container successfully and saved it without issues. In my case I overwrote the data, so no issues. Importing into an existing GTM setup might collide with existing tags.
Could you record a short video showing the error and post it here? Without that, it’s hard for us to help.Best regards,
AntonioHello @nummu4 ,
Thank you for the update.
I see, if that works for you, it’s good to know. But if you’d like us to take a closer look, please share your site so we can inspect it directly.
Wishing you a nice day!
Best regards,
AntonioHi @dillhausen ,
No worries at all, happens to everyone! We’re here to help after all.
Wishing you a great day!Hello @nummu4 ,
Thank you for the details.In this case, it might be that the plugin is unable to properly recognize the class used inside the theme. You could try a couple of steps, such as placing the map in its own block or grouping it inside a block where it’s the only element. This can sometimes help Complianz detect and apply the placeholder correctly.
Please give this a try and let us know if it makes a difference. You could also share us the url, if possible of course.
Best regards,
AntonioHello @orballa ,
Thank you for reaching out.I tested this behavior on the URL you provided and indeed the videos stay on about:blank after consent is given when the ActiveCampaign referral (
?vgo_ee=) is used. On my local setup, this does not happen, which suggests it might be related to caching with WP Rocket.When the site is loaded normally (without the referral parameter), it works and some errors appear in the console (screenshot) those errors might actually be the cause. However, when the site is loaded with the referral parameter, nothing appears in the console (screenshot), which indicates that some caching might be preventing everything from loading properly. (I would expect those console errors to appear in order for the site to load fully and correctly.)
Unfortunately, using the
?nowprocketattribute did not help so far. Could you please try disabling WP Rocket and any other caching plugins you may have, then test again from an incognito window?
Let us know the results, if you can keep the plugin disabled we could check out this too.
Best regards,
AntonioHello @nummu4 ,
I’ve reviewed the article and tested the integration listed there before replying, and I can confirm that it works correctly, both when the Google Maps service is enabled in Integrations > Services and when it is not.
What might be happening in your case is that there are other integrations active in the plugin that also interact with Google Maps, such as the ACF integration. To start troubleshooting, we recommend disabling all plugin integrations in Integrations > Plugins, saving the settings, clearing both the WordPress and browser cache, and then testing again as visitor.
If the issue still persists after that, please let us know the theme version, which block you’re using, and which other plugins are active so we can investigate further.
Best regards,
AntonioHello @stefansic ,
Thank you for your reaching out.This specific issue with the textdomain was actually addressed and fixed in the Complianz plugin’s code several months ago. However, it can sometimes reappear if another plugin on your site triggers certain actions earlier than expected during the WordPress request, which might cause this particular problem to resurface. Following some reports, we’ve also discovered other causes for this issue reappearance, and our team is actively investigating and resolving them.
So, unless you’re running an outdated version of Complianz (in this case, my suggestion is to update the plugin), I recommend you try a few troubleshooting steps:
- Disable wp_debug temporarily (if it’s currently enabled) to see if the notices disappear.
- Deactivate all other plugins on your site, then reactivate them one by one, checking after each activation to see if the notice reappears. This will help you pinpoint the plugin that might be causing the conflict.
If you need further assistance or have any other questions, feel free to reach out again!
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] PHP Fatal error: Line 22Hello @tsvetepopp ,
Thank you for the details. In some cases, when updating the PHP version with certain providers, our plugin may produce errors. To resolve this, a clean uninstall and reinstall of the plugin is usually sufficient.
You can perform a clean uninstall by going to Tools > Data and checking “Clear all data from Complianz on uninstall”. Then reinstall the plugin.
I hope this helps.
Best regards,
AntonioHello @dillhausen ,
As shown in Aert’s video, you do need to press the spacebar on the checkbox. However, the element must be highlighted first, which you can recognize by the outline around it. Here’s a screenshot from the video as an example: https://prnt.sc/jScFmzscDI8l.
I hope this helps.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Adding Document Read More URLsHello @mattenser ,
Thank you for reaching out.
I’m glad to hear you managed to solve the issue with the Terms of Use page.The reason why the banner doesn’t appear on the Cookie Policy page is that the selectable consent categories of the banner are already being loaded, so reloading the banner again would be redundant. For this reason, it isn’t shown there. The same applies to our premium generated documents (such as the Privacy Statement): since they don’t load categories either, the banner will still be displayed on them, just as it happens in your case.
If you prefer not to have the banner show up on specific pages, you can actively hide it by following the instructions on this page: https://complianz.io/excluding-pages-from-the-cookie-banner/. This way, the banner’s JavaScript won’t load on the pages you choose.
I hope this clarifies your doubts.
Best regards,
AntonioForum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] PHP Fatal error: Line 22Hello @tsvetepopp ,
Thank you for reaching out, and I’m sorry to hear about the issue.
Looking at the error, it doesn’t seem to originate from Complianz but rather from the PHP side. Could you please confirm if the error disappears when Complianz is disabled? If so, could you share more detailed logs with us? This will help us better understand what’s going on.
If the error keeps appearing with Complianz disabled, it means that it is not caused by our plugin.
Let us know.
Best regards,
Antonio