Confirmation email

  • Resolved bratmaxxe

    (@bratmaxxe)


    9 months, 1 week ago

    I get several times this email :
    “Hi,
    Welcome to Complianz, you’re almost there!
    You’re only one step away from using our site scanner and boosting your site’s privacy:
    Just click the link below to confirm your email
    Confirm my email →
    Kind regards,
    Complianz team “

    If i use this link its redirected to my page and says me its not finished.
    “Email address does not match
    The email address you are using to authenticate does not match the email address currently saved in your settings. Please delete the email address, save, and then re-enter your email address.”

    I already have read the instructions and my admin email is exactly the same used in the plugin – can you please assist?

    how can i provide you the email i used?

    • This topic was modified 9 months, 1 week ago by bratmaxxe.
    • This topic was modified 9 months, 1 week ago by bratmaxxe.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    9 months, 1 week ago

    Hello @bratmaxxe ,

    Thank you for your message. Could you please confirm if you followed the instructions exactly as described? It’s very important to clear the email field completely, save, and then re-enter the email address, this step is essential.

    Have you also tried using a different email address? In most cases, one of these two methods resolves the issue.

    Please let us know the results so we can assist further.
    Best regards,
    Antonio

    Thread Starter bratmaxxe

    (@bratmaxxe)

    9 months, 1 week ago

    Hi Antonio,

    i tried both of them, but the issue still persists.

    Plugin Support Antonio Candela

    (@antoiub)

    9 months, 1 week ago

    Hi @bratmaxxe,

    just to be sure, did you follow the instructions to remove the email field completely, save, and then re-enter your email address? This step is essential for the confirmation to work correctly.

    Best regards,
    Antonio

    Thread Starter bratmaxxe

    (@bratmaxxe)

    9 months, 1 week ago

    Hi,

    i removed the email in this field:

    then pressed save and got a confirmation:

    afterwards retyped my email and started the process (activate website scan) again with still no success.

    Plugin Support Antonio Candela

    (@antoiub)

    9 months ago

    Hello @bratmaxxe ,

    Thank you for trying again, and my apologies for asking; I just wanted to be sure the procedure was repeated multiple times.

    In this case, the issue might be that the REST API is forbidden or encountering problems. Could you please repeat the procedure once more with the browser console open? If the REST API is failing, an error should appear there.

    In the meantime, I’ll also check with our developer. Could you kindly share the URL of your site as well?

    Best regards,
    Antonio

    Thread Starter bratmaxxe

    (@bratmaxxe)

    9 months ago

    Hi,

    tried it severeal times – console open and no success:

    My website URL is: https://segelflug-papenburg-huemmling.de/

    • This reply was modified 9 months ago by bratmaxxe.
    Plugin Support Antonio Candela

    (@antoiub)

    9 months ago

    Thanks @bratmaxxe,

    It looks like there are quite a few errors in the Jetpack screenshot that could be preventing proper authentication. Could you please try disabling all plugins related to cache or minification, including Jetpack, and then test again?

    I’m sorry if this feels a bit annoying, but it really is a matter of trial and error.
    Thanks in advance, and I look forward to hearing from you soon.

    Thread Starter bratmaxxe

    (@bratmaxxe)

    9 months ago

    Hi,

    i deactivated all plugins and now no errors or warnings occured in the console, but the issue still exists.

    Plugin Support Antonio Candela

    (@antoiub)

    8 months, 3 weeks ago

    Hello @bratmaxxe ,

    Thank you for all the tests you’ve done so far. Since this issue might require us to check details that shouldn’t be shared publicly, we kindly ask you to reach out to us via our official ticketing system that you can find your website.

    This way we can safely continue troubleshooting without exposing any personal information here on the forum.

    Best regards,
    Antonio

Viewing 9 replies - 1 through 9 (of 9 total)

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