PHP Warnings in log file

  • markxkr

    (@markxkr)


    3 months, 2 weeks ago

    Hosting company has reported continuing/repeated PHP warnings in system log. Are you getting reports of this/seeing these errors? Thx

    Version: 7.4.2

    WordPress: 6.8.2

    PHP: 8.4

    ERROR LOG:

    Plugin: complianz
    (running
    cron from wp cli):
    PHP Warning:  Undefined array key 2 in
    /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php
    on line 12975
    PHP Warning:  Undefined array key 2 in
    /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php
    on line 13001
    PHP Warning:  unserialize(): Extra data starting at offset 442 of 445
    bytes in /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php
    on line 9117
    PHP Warning:  unserialize(): Extra data starting at offset 442 of 445
    bytes in
    /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php on
    line 9117
    PHP Warning:  unserialize(): Extra data starting at offset 442 of 445
    bytes in
    /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php on
    line 9117
    PHP Warning:  unserialize(): Extra data starting at offset 442 of 445
    bytes in
    /web/wp-content/plugins/complianz-gdpr/assets/vendor/mpdf/mpdf/src/Mpdf.php on
    line 9117
    …SNIP…

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    3 months, 2 weeks ago

    Hello @markxkr ,

    Thank you for reaching out.

    I was able to replicate the issue and have created an internal task, which is currently pending review.
    I’ll update the thread as soon as I have any news from the team.

    Best regards,
    Antonio

    Thread Starter markxkr

    (@markxkr)

    3 months, 2 weeks ago

    Thanks @antoiub

    Thread Starter markxkr

    (@markxkr)

    3 months, 2 weeks ago

    Hi @antoiub

    As a follow on to this, we are receiving check out errors for users that have accepted the Cookies.

    When a cart payment SUBMIT action is made and payment processing is transferred to WorldPay the page crashes.

    We have deactivated the plugin for the time being until a fix can be provided. Is it possible to access previous revisions of the plugin while we are waiting for a fix?

    Thx

    Plugin Support Antonio Candela

    (@antoiub)

    3 months, 2 weeks ago

    Hello @markxkr ,

    Thank you for your message.

    We haven’t made any recent changes related to checkout or payment handling, so this issue might be caused by an integration conflict.

    Have you tried disabling the integrations one by one under Complianz > Integrations > Plugins/Services to see if one of them is causing the crash? This could help narrow things down and speed up the troubleshooting process.

    Since this appears to be a completely different issue, I kindly ask you to open a new thread. That way, we can keep each topic organized and easier to follow.

    Looking forward to your update, and thank you for your cooperation.

    Thread Starter markxkr

    (@markxkr)

    3 months, 2 weeks ago

    Hi @antoiub

    Currently we have the Complianz plugin turned off because of the issues being caused. It has been running smoothly for several weeks without issues. Only since the update 2 days ago have we had problems.

    Once we get the next plugin update then we can look at the Integration settings.

    Thx

Viewing 5 replies - 1 through 5 (of 5 total)

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