angelleye

@geneise It sounds like the orders where this is happening is because it was set to Authorization instead of Sale.

If this only happening on some orders, then I would say you must have this set differently at the product level.

To clarify, under Settings -> PayPal for WooCommerce -> PayFlow, you’ll find the option for “Payment Action” which can be set to Authorization or Sale. This would be treated as a global setting that would be the default for all of your orders.

Within the product editor, where you see the side tabs for General, Inventory, Shipping, etc. you will find a tab called Payment Action. Within that, you could check to enable it, and then select Authorization or Sale. This would take affect for that product, and would override the global setting.

So one way or another, it sounds like you have some orders that are getting processed as Authorizations. This looks to the buyer like it completes, and it shows up in WooCommerce as a pending authorization. This also explains why your response log shows RESULT 0 (which means successful) and a PNREF (which is the transaction ID for the Authorization.) This is also what the TRXTYPE=A means.

So that seems to be what’s happening, but you’ll need to double check your settings to figure out what is triggering it.

Please take a look at those things and let me know if that helps. Thanks!

So here’s a little bit of back story for you.

Originally, we had Express Checkout integrated with static buttons and fewer options than are available now.

A while back we added the Smart Button functionality, which you’ll see at the bottom of the Express Checkout settings. You can enable this to get nicer looking buttons in general throughout the site, and they have better functionality for Guest Checkout built into them as well.

When we first added Smart Buttons, we did not have them included in the regular list of gateways on the Woo checkout page. This is what changed in 1.5.5. We now have Smart Buttons fully integrated in all button display locations (if you have Smart Buttons enabled in the settings.)

You’ll see that you can adjust the size and some other options for those buttons, so you might be able to get it looking the way you like on the checkout page.

I do see that we lost the icons. We’ll get that fixed in another update coming soon.

All of that said, one of the primary benefits of Express Checkout in general is that users don’t have to fill out your checkout form. I would highly recommend that you enable PayPal buttons on product pages and the cart page if you have not already done so. By doing this, most people will skip the checkout page entirely.

If you want to try disabling the Smart Buttons altogether you can do that, too, and you may like it. I think you’ll find the smart buttons are better overall.

Let me know if you have any questions or concerns about that. Thanks!

That looks like you’re using the Woo provided PayPal plugin instead of ours. This forum is for our “PayPal for WooCommerce by Angell EYE” plugin.

If you install ours to replace theirs you should not have any problems. 🙂

@wrip, we’re about to start our new Sprint here internally, and we’re going to include this ticket on the sprint. Should have this fixed within a couple of weeks at most.

To follow up, PayPal Standard (which comes with Woo) does set a Notify URL to use their built in IPN solution. Ours does not do this by default. Instead of doing that, we built the separate PayPal IPN for WordPress plugin, which avoids this sort of problem, and gives you a lot more power for how you want to use IPN.

That again is why I feel like you must be using PayPal Standard instead of Express Checkout that comes with our plugin.

Can you check your PayPal IPN History to verify exactly which URL the IPNs are getting sent to?

@breezyclouds, Oliver just explained more to me what you are saying.

Is it correct that you are trying to send IPNs to a separate URL, but payments through our plugin are sending to our URL instead?

Do you have our IPN plugin installed as well as our PayPal for WooCommerce plugin?

1. Yes, there are options to include the PayPal buttons in the mini cart. Just do a Find for “Minicart” on the Express Checkout settings page and you’ll see it. It’s a check box option.

2. We have not had any other reports of the responsive buttons not working as expected. make sure to check your theme to see if it’s overriding something with the buttons. Also check caching / CDN services which can sometimes conflict when you make changes to style settings like that.

3. You have to make sure you have the button enabled on the cart page (similar to Minicart).

Our plugin has a lot more options for how/where to display various buttons. This gives you a bit more freedom and flexibility than other plugins.

Also, you can see from the star ratings that we offer much better support. This is primarily because we are much smaller than Woo, and we are able to focus specifically on payment processing, which is our specialty. Woo has themselves spread very thin across a vast array of products and services, and they have millions of users to support. We are able to get people taken care of much more quickly.

Also, we do have a lot of features and functionality that Woo’s integration simply does not have. Sadly, we do not yet have all of this information documented well enough that it’s clear. Some of it is, though.

For example, our use of Auth and Capture is much more extensive.

We also have product level options for sandbox (so you don’t have turn the entire site to sandbox mode), as well as things like billing agreements, options to disable shipping, etc.

We have a number of unique hooks that other plugins do not offer.

Beyond all of that one, one of the things our users like the most about us is that we are able to turn around feature requests much more quickly than Woo. This goes back to our support.

When you submit a ticket to us we respond much more quickly than Woo in most cases, and if there is a bug or a feature you are requesting that we don’t have, we can often get it added for you very quickly. These are some of the advantages of working with a smaller company.

That said, we have been PayPal specialists (certified developers) for nearly 20 years now. The reason this plugin came to be is because the original Woo plugins simply were not quality. We had to build our own just so it would function properly, and when we did that, we decided to release it to others as well.

Since then, we’ve maintained a lead over other plugin options as we continue to add more features and functionality. Simply compare our settings page (which you seem to have skipped over since you missed some of those other basic options) and you’ll see we offer a lot more than other plugins.

I hope that helps answer some of your curiosity. Let me know if you have any other questions or concerns. Thanks!