WilloftheD

Hi, I understand how can this be frustrating. I would love to help you out here and make this right.

Appreciate you for sharing your experience. I’ve been trying to find any related support tickets or logs regarding the issues you mentioned. Since it involves the premium version, we’re unable to address that here due to .org forum guidelines.

If you’ve already created a ticket on our premium support platform, could you share the ticket ID? If not, feel free to create one here, and I’ll be happy to take a closer look and assist you further.

Hi, thank you for taking the time to share your detailed feedback with us. I completely understand how frustrating these experiences must be. I want to reassure, that your concerns are not being ignored. We’ve identified the issues you mentioned → particularly the critical error related to the missing tribe_is_truthy() function. This is actively on our radar, and our development team is working hard on a fix that we plan to release as soon as possible.

Regarding the other challenges you shared, like email inconsistencies and ticket capacity calculations in Event Tickets Plus, we’d be keen to learn more. However, since these are related to our premium plugin, we’re unable to address them in this forum due to the .org guidelines. It would be great if you could submit a support ticket through our premium support portal or share your existing ticket ID here so we can follow up directly.

Your feedback is truly valuable in helping us improve, and we appreciate your patience as we continue working on these. Once the fix is released, we’ll ensure it’s announced to everyone here.

Thanks again for your patience throughout this process. Truly appreciate it!

Hi there, that’s not good. I completely understand how frustrating that must be. We’re here to help!

I’ve tested it on my end, and it seems to be working, so I’d love to dig deeper into what might be happening for you. Could you open a new topic in our Support thread and share a bit more information? Details like any error messages, warnings, and the versions of The Events Calendar and Category Colors you’re using would be super helpful.

Thanks so much for your patience — we’ll work on this together!

Thank you for sharing your feedback. I can understand how frustrating it must be. Just to clarify, HubSpot isn’t directly built into our plugin, but you can use the HubSpot Extension, which works with both the free and Plus/Pro versions. However, if you’re looking to gather more detailed information through custom registration fields, you would need the Plus/Pro version of Event Tickets Plus for that functionality.

The suggestion to downgrade PHP was made as a potential solution based on known compatibility, but I see how that might not feel like an ideal workaround. We value your input, and I’ll make sure your concerns about support speed and escalation options are noted for improvement.

Since you’re using a premium plugin with an active license, our guidelines require us to provide support through our helpdesk. I wasn’t able to locate the ticket linked to your issue, so if you haven’t already, could you please create a new ticket there? This way, we can assist you directly and give your case the attention it deserves.

Hi there, apologies for the delay here.

Thank you for taking the time to share your experience, and I do understand your frustration here. We totally understand how challenging it can be when things don’t work as expected, especially after trying so many troubleshooting steps on your own.

We appreciate you taking the time and effort debugging so far. The fact that the wp-tec tables aren’t being created and you’re seeing the “Page Not Found” error might indicate a deeper conflict that we’d love to help you investigate further.

Some more ideas here, couple of things you might want to check as well:

1. Database Permissions: Sometimes, missing tables are caused by the database not having proper permissions.
2. Permalink Settings: It seems you’ve already tried resetting them, but make sure they’re saved after the plugin install to ensure slugs work properly.
3. Error Logs: If you haven’t already, enabling WordPress debugging might reveal more about what’s causing the issue. It can be done by adding define('WP_DEBUG', true); to your wp-config.php file.

I see that our team has already responded to your questions on the support threads. Since this is the review section, we won’t be able to dive into the issue further here, but we’d be keen to continue helping you in the topics you’ve opened. Please feel free to keep the conversation going there!

Hi there,

Thank you for taking the time to share your feedback regarding The Events Calendar and Event Ticket plugins. We truly value input from community, as it helps bring attention to areas where improvements may be needed.

We understand your concerns about the release testing and documentation not fully aligning with the actual behavior of the plugins. While developers aim to ensure thorough testing, real-world usage can sometimes highlight issues that may not arise during internal testing processes. We see this as a room for improvement.

We also acknowledge your comments about the documentation and appreciate you bringing this to the community’s attention. Feedback like this is vital in helping everyone understand how our plugins work in different environments. If you’re able to share any specific URLs/links where the documentation didn’t match the plugin’s functionality, we’d be keen to help correct those. Feedback like this is essential in improving the quality and accuracy of the resources we share to the community.

Once again, thank you for your insights. We take note of this feedback and will keep it in mind as we continue to improve the experience for our users.

Best,
Abz

I understand the frustration of dealing with recurring error logs that keep bloating your storage. It’s definitely not ideal to have to manually delete them every 10 days.

Let me check in with the team and get back to you on this.

Hi @frank6tg, thanks for providing the CSS you’re using here. There are span elements under the h2, that’s why it isn’t applying. Can you try something like this?

h2.tribe-events-schedule__datetime span {
    font-size: 2rem !important;
}

Let me know how it goes.