WilloftheD

Hi @suzmac1,

Thank you for your feedback. To clarify, regarding the upcharge:

• When using Stripe with Event Tickets, there is a 2% commission fee collected in addition to Stripe’s standard fees. If you are using Event Tickets Plus, this commission fee is waived, and you will only incur fees from Stripe.
• Doesn’t charge 2% for Paypal.

https://theeventscalendar.com/knowledgebase/tickets-commerce/#h-connecting-to-stripe

As for setting up a new PayPal account, please note that this process is typically managed by PayPal itself. Users need to connect to their existing PayPal account by following the connection procedure and entering the correct email address and password. This should connect to their existing account. A new PayPal account would only be created if no account exists with the provided email address.

We recommend contacting PayPal support directly if there were any issues with connecting to your existing PayPal account. They can assist in ensuring transactions are directed to the correct account.

If you have further questions regarding Event Tickets Plus please create a ticket in our helpdesk, this is for us to follow the forum guidelines regarding Premium Plugins.

Have a good day.

Cheers,
Abz

Hi @markwestwriter,

Thank you for taking the time to share your experience with us here. I’m truly sorry to hear about the difficulties you’ve faced and the frustration it may have caused you. It’s disappointing to know that after all the effort you’ve put in, the issue persists, and we understand how valuable your time is.

As for the support you received regarding customizations, we aim to assist our customers as much as possible within our support scope. However, I do understand that customization can sometimes require more specialized guidance. While our standard support doesn’t cover extensive customizations, we can certainly provide general advice and point you towards helpful resources and direction.

We’re also sorry to hear about the issues you’ve encountered with our helpdesk. For premium/paid plugins and products we are only allowed to tackle it on private forum. This is for us to follow guidelines in WordPress.org free forum. Your feedback about the challenges in uploading multiple files is on our radar, we’re already looking into ways to improve the form and its process.

Once again, I apologize for the trouble you’ve experienced, and thank you for sharing your feedback.

Best,
Abz

Hi @joax, I understand your frustration, here. I wanted to learn more about what you’re trying to accomplish with the Free Plugin, as it offers basic functionalities only. Please bump a new topic and we should be able to help you. Also, if there’s something specific about the free version that’s causing issues, I’d be happy to see and help troubleshoot.

For the premium version of the plugin, please create a new ticket in our helpdesk. This is for us to follow forum guidelines here regarding premium plugin support.

Have a wonderful day.

Best,
Abz

Hi @thekendog, if you’d like to know more about Event Aggregator which is a premium plugin feel free to submit a support ticket to our helpdesk. This is for us to follow forum guidelines regarding premium plugins/products.

I’d be closing this thread, and if you do have questions with another topic, please do create a new thread. This is for us to track down topics more efficiently. We’d be glad to help out.

Have a wonderful day.

Hi @melbatoast4, thank you for sharing your recent experience with our support team. That’s really frustrating, and we do understand how important timely and effective support is — sorry to hear, that your recent interaction with our support didn’t go well. There were many back and forth, and that there was a lack of understanding of the issue in your last support ticket.

We take feedback seriously and are committed to improving our support processes and the quality of assistance we provide to our users. Your feedback is of great value to us, as it aids us in identifying areas where we can enhance our support.

We appreciate you bringing these issues to our attention, and we want to assure you that we are taking steps to address the issues raised here and to ensure that such situations do not recur in the future regarding our support.

Thank you so much for the feedback.

Best,
Abz

Hi @teamfuchs, thank you for taking the time to share your feedback with us. We comprehend the significance of the omitted features and the difficulties you have encountered here.

We appreciate your feedback on limiting the number of tickets/RSVPs per person requiring email activation, and implementing spam protections. These are valuable suggestions that highlight areas where we can improve and enhance our plugin. I already communicated this to our team, and we have added it as a feature request on our end. Rest assured this is in our radar.

Our team is working hard to improve our plugin and address the issues and suggestions made by our users. 

Thank you so much. Have a wonderful day.

Best,
Abz

Hi @matthewbara, appreciate you taking the time to share your feedback here. Sorry to hear that you’ve experiencing challenges with our plugins especially with the pro feature add-ons setup and update frequency.

We do understand your concern here about the number of plugins required to enable these features, our intention is to provide flexibility and a modular approach in terms of functionality to cater different user needs and cases. However, we do recognize that this approach might not be suitable for everyone. Rest assured we will improve our knowledgebase and provide more information regarding this aspect.

On another note, regarding the frequency of updates. Our team is committed to continuously improving, we aim to release updates as needed to address bugs, not always with new features but also to ensure compatibility with the latest WordPress Versions. We understand that frequent updates can be inconvenient, and we’ll take your feedback into consideration here as well.

Again, thank you for your feedback, this is valuable to us and we’re looking for ways to improve and provide better experience for our users. Thank you for your understanding and patience. Have a wonderful day.

Best,
Abz

Hi @wpjhubert, although you have a point regarding asking the community re this, however, the forum guidelines prohibit us in tackling any premium topics in this forum. See guidelines here: https://wordpress.org/support/guidelines/.

On that note, I wasn’t able to see the ticket you previously created. I’d like to learn more about this and see what we can do here. Please create a new ticket in our helpdesk and mention me (Abz) or Darian on the ticket.

Thank you so much for your time. I’d be closing this thread; moderators might get notified. We’d be keen to help you in our helpdesk.