WilloftheD
Forum Replies Created
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Forum: Plugins
In reply to: [The Events Calendar] Desktop version only displays when I log inHi @abelluscio, that’s not good. Let’s figure this one out.
This could be associated to caching, couple of users have had same issues with one you’re having here. I can see that you’re hosted to SiteGround. Can you follow steps found in this article here and, also exclude our URLs from caching? https://theeventscalendar.com/knowledgebase/siteground-optimizer/
If you’re unsure on how to proceed or do this on your server dashboard, please reach out to your hosting provider, and they can help you with the steps.
Let us know if that does the trick for you.
Have a wonderful weekend ahead.Forum: Plugins
In reply to: [The Events Calendar] Map issue on mobileHi @leneatomic, yikes that’s not good. I can see you’re using Divi as your theme. Can you try Disabling “Enqueue jQuery Compatibility Script”, go to Divi → General → Performance. Then clear caching, including your browser. Let us know if that does the trick.
Cheers,
AbzForum: Plugins
In reply to: [The Events Calendar] Featured Image not UploadingHi @dawnmariehoward, that’s not good. Let’s figure this one out. I can see that other events have featured images showing like this one here.
I suspect it could be the file size, couple of users have that uncommon issue. Can you try “Edit Image” and re-saving with a new file name to your Media Library found on the right-hand side seen on your screenshot. Then use the newly saved image as featured image, see if that does the trick.
Let us know how it goes!
Cheers,
AbzForum: Plugins
In reply to: [The Events Calendar] Event preview has overlapping textHi @drewahearn, thanks for sharin this issue and the direct URL with me. It seems to be caused by the theme. I’d recommend doing a Custom CSS. Go to Appearances → Customize → Additional CSS and insert this Custom CSS here:
.tribe-events-calendar-list__event-header { margin: auto !important; }See the screen recording here with the Custom CSS applied:
https://share.zight.com/nOuJx9EwMoreover, you could also try installing this third-party plugin that allows you to insert code snippets on your website → https://wordpress.org/plugins/code-snippets/.
It should work after applying this snippet. Make sure to clear the cache after. Moreover, you can check our Themer’s Guide to learn more about implementing CSS customization,
See if that works on your end. Let me know how it goes.
Cheers,
AbzHi @lukidar, sorry to hear you’re having this issue here. Let’s figure this one out.
Appreciate you providing the direct URL here, and I was able to draft a payment and able to checkout, see screenshot here https://share.zight.com/z8uBgxbo.
This could be intermittent, and it seems like you’re hosted to WPEngine. I suspect this is due to caching, we recommend excluding our URLs. Follow this article here → https://theeventscalendar.com/knowledgebase/wp-engine/.
That does the trick for most of our users, let us know if that does for you too. Have a great day!
Forum: Plugins
In reply to: [Event Tickets and Registration] Events calendar and event ticketsHi @rdwebstuff24, that’s a good question. Re free plugins Event Tickets, you do not need The Events Calendar to sell Tickets and RSVPs, you can add it to a Pages and Posts. Go to Tickets → Settings → General Tab → Post types that can have tickets → Check both Pages and Posts.
I have found out that the free version of events does not even take the name of an attendee.
That’s correct, Attendee registration forms are only available with the Pro version of the plugin. If you have more questions about it, please open a Support Ticket on our Help Desk for us to follow WordPress Forum Guidelines regarding premium plugins.
We’d be with you shortly. Have a great day!
Appreciate you for sharing the workaround here @klsnk99. Glad that worked on your end. I’d be sharing this with our team.
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run events. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware, and already on our radar. Our team communicates updates and bug fixes in our newsletter and via our changelog — I’ll go ahead and close this topic.
Thanks again for reporting this issue and for using The Events Calendar, we’d keep you posted.
Have a great week ahead.
Forum: Plugins
In reply to: [The Events Calendar] How to publish on the pageNo worries, @gokh.
If you want to learn more about our Premium Add-ons, please create a Ticket on our HelpDesk. We should be able to answer all of your questions there. This is for us to follow WordPress Forum Guidelines regarding premium plugins.
I’d be closing this thread, and we’d be glad to help you out on our HelpDesk.
Have a great week ahead!
- This reply was modified 2 years, 2 months ago by WilloftheD.
Forum: Plugins
In reply to: [The Events Calendar] Multi Day Event Border RadiusHi @rickp01, thank you so much. Have a great day!
Forum: Plugins
In reply to: [The Events Calendar] Multi Day Event Border RadiusHi @rickp01,
I see you should be able to remove that from the
multiday-event-bar, please try this one here..tribe-events-calendar-month__multiday-event-bar { border-radius: 0 !important; }Should show something like this https://share.zight.com/6quXRbxD.
Let me know if that does the trick for you, I’d be keen to help you further with this one.
Best,
AbzForum: Plugins
In reply to: [The Events Calendar] Sidebar Widget ProblemHi @kpgimages,
Sorry to hear about this. This looks like a bug in our plugin. Couple of users are experiencing this issue as well. We already created an internal bug ticket (TEC-4821) for this, and I added your case. Thanks for all the details, and sharing this with me. I will definitely pass it along to our devs.
I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.
If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.
Again, thank you for your patience. Hang in there.
Best,
Abz—
Internal Bug Ticket Reference:
TEC-4821Forum: Plugins
In reply to: [The Events Calendar] Alter Query & pre_get_postsHi @puresaian, thanks for your patience here. While our ability to help with customizations and 3rd-party integrations is limited, I’d like to learn more about this to try to help!
That being said, I do think that your initial conditions here are correct, although that would be a lot of data in one query. One thing I could suggest is to add an
end_datethat could limit and lessen the query time.Also, instead of
'compare' => 'LIKE'since it is an
ID, no need for a wildcard.'compare' => '='Another way would be via ORM, you’d might need a dev for this one if you’re not familiar — you can learn more about it here → https://theeventscalendar.com/knowledgebase/show-events-by-custom-field/.
Last thing is to upgrade server ram/memory to execute the query a bit faster if you have the resources.
Hope that helps. Have a great day.
Forum: Plugins
In reply to: [Event Tickets and Registration] PreSAle QuestionHi @slipperyman, this would be something our Premium Add-ons should be able to cater and we’d be keen to learn more, please create a Pre-sale Ticket in our HelpDesk. We should be able to answer all of your questions there. This is for us to follow WordPress Forum Guidelines regarding premium plugins, as well.
I’d be closing this thread, and we’d be glad to help you out on our HelpDesk. Thank you.Forum: Plugins
In reply to: [The Events Calendar] Calendar falling behind header in mobile viewHi @mark707, I can see you were able to resolved it already. It seems like it was an Elementor Setting for the Heading I assume, making it sticky on Mobile.
Do not hesitate to bump another topic on our way if you run into any issues.
Have a great day!