Buggy, basic functionality doesn’t work, inaccurate documentation

  • shamrock82

    (@shamrock82)


    2 months, 1 week ago

    I could not get this plugin working in a basic way, despite working closely with the Support team. I reported a major bug to the team (could not duplicate events with tickets successfully, in fact it resulted in tickets and ticket sales being LOST on the source event!), but never heard back on whether it was fixed or not.

    This company doesn’t seem to do solid release testing with their software, and their documentation often doesn’t align with real-life capabilities of their software.

    BE CAREFUL using their plugins on mission-critical websites!

Viewing 1 replies (of 1 total)
  • Plugin Support Abz

    (@abzlevelup)

    2 months, 1 week ago

    Hi there,

    Thank you for sharing your additional feedback here. I recall your earlier feedback and want to emphasize that we really appreciate the time you’ve taken to outline the issues you’ve encountered.

    We’re keen to take a closer look at the ticket you reported, if you’re able to share the ticket ID from your correspondence with the support team. We’d like to keep in touch in our HelpDesk, this for us to follow WordPress.org community guidelines regarding this.

    Your feedback about testing and documentation is noted, and we’ll keep these points in mind as we aim to improve the overall experience for our users. Again, thank you for your insights on both plugins here.

    Best,
    Abz

Viewing 1 replies (of 1 total)
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