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Hi Kristin,

Kindly check out this extension – MYOB Integration. You’ll find more info about it in the documentation, but feel free to create a presales ticket if you have any questions.

Thanks.

You’re welcome!

Feel free to create a new thread if you have any other questions.

Cheers!

Hi @wos2021,

It might be that you have a default customer location that does not match any zone, thus the reason you’re finding customers already matched to the default zone.

You’ll want to go to WooCommerce → Settings → General and set the default customer location to “No Location by Default”.

In addition, you could also set WooCommerce not to show shipping costs until an address is entered in WooCommerce → Settings → Shipping → Shipping Options:

Link to image: https://snipboard.io/Thpvcj.jpg

Let us know how it goes when you try the above.
Thanks.

Hi @garrywithtwors,

Glad to hear that you were able to find the Printful settings to use to allow for tax calculations!

Now everything is working fine for taxes in the US/Canada. Shipping is corrected also. BUT it’s still not correctly calculating the tax for orders made abroad.

This might be related to your tax nexus as explained in this guide – https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/#automated-taxes-do-not-appear-to-be-calculating.

However, kindly get in touch with the Automatic Shipping and Taxes plugin support team so that they can assist you further.

* Just to mention, on this forum, we can only support the core WooCommerce plugin. For this reason, I request that you get further support on the following forum regarding these automated taxes as they are not part of the core WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce-services/.

I’m also having another issue where a customer ordered an item almost a week ago and I still haven’t received the payment to my paypal but woocommerce is saying the order is completed and payment has been processed.

You’ll first want to check the order to confirm whether it was paid via PayPal or another payment method. If was paid via PayPal, kindly check your account and confirm if the transaction was completed or is on hold.

Let us know what you find.
Thanks.

Hi @hbqalty,

I realised that using outlook has that bug which is’cpanel name on behalf of’ followed by sender name and address.

This seems to be the case, though not quite sure it’s a bug.

I have a site without a WooCommerce installation and when I open emails on Outlook, they have that cPanel on mysitedomain.com <cpanel@mysitedomain.com>.

Thus, this is not quite a WooCommerce issue. If you’d like to make changes to it, I would propose getting in touch with your host.

Thanks.

Hi @angela2601,

As a first step, could you try to regenerate the product lookup table via WooCommerce → Status → Tools → Product lookup tables then click Regenerate?

Once done, test to see if the sorting still returns a No Results Found page.
If it does, please do a conflict test to see if it’s one of the tools on your site causing the issue.

Let us know how it goes.
Thanks.

Hi @wpxagency,

As explained in the previous thread, when a payment fails after the customer submits the order, an order will still be created. Thus, due to this order, the coupon code is deemed to be used.

You can free up the coupon by canceling the order or editing it via the order page to remove the coupon. Alternatively, if your customers are experiencing frequent payment fails, you can increase the usage limits of the coupon.

For reference on applying and removing coupons on the Edit order screen, kindly check this documentation – https://docs.woocommerce.com/document/coupon-management/#applying-a-coupon.

Hope this helps, we’ll be happy to be of further assistance.
Many thanks.