Zoho Mail
Forum Replies Created
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Forum: Plugins
In reply to: [Zoho ZeptoMail] Using Origin From Name, From AddressApologies for the delayed response and thanks for bringing this up!
We already have this feature in our roadmap however, we can’t give you the exact timeline of when it will be ready.
We will make sure to communicate it to you as soon as we have news regarding the feature. Kindly bear with us till then.
Regards,
Zoho ZeptoMail
Forum: Plugins
In reply to: [Zoho Mail for WordPress] WordPress website suddenly stopped sending mailsGreetings from Zoho Mail Team!
Appreciated, if you could check whether any other plugins which are present in WordPress are overwriting the ‘wp_mail’ functionality by disabling them all and only using the Zoho Mail WordPress plugin.`
If the issue persists, drop an email to support(AT)zohomail(DOT)com for further analysis & assistance.
Regards,
Gopinath.DForum: Plugins
In reply to: [Zoho Mail for WordPress] Mail Sent FailedGreetings from Zoho Mail Team!
Appreciated, if you could check whether any other plugins which are present in WordPress are overwriting the ‘wp_mail’ functionality by disabling them all and only using the Zoho Mail WordPress plugin.`
If the issue persists, drop an email to support(AT)zohomail(DOT)com for further analysis & assistance.
Regards,
Gopinath.DForum: Plugins
In reply to: [Zoho Mail for WordPress] Invalid from AddressGreetings from Zoho Mail Support!
In general, the “Invalid From Address” error message will be thrown when the email account for which the Client ID and Client Secret generated differs from the From Address that has been provided on the plugin configuration page.
So, please make sure to enter the From Address as the same for which you are generating the Client ID and Secret.
If the issue persists, share a screenshot of the configuration page in an email to support(AT)zohomail(DOT)com for further analysis.
Regards,
Gopinath.D- This reply was modified 4 years, 1 month ago by Zoho Mail.
Forum: Plugins
In reply to: [Zoho Mail for WordPress] Invalid from AddressGreetings from Zoho Mail support!
This error usually occurs when the From email address is not added as an alias in the account you used for generating the client id and client secret. Please cross check and try to configure again.
If the issue persists, share a screenshot of the configuration page in an email to support(AT)zohomail(DOT)com for further analysis.
Regards,
FavinForum: Plugins
In reply to: [Zoho Mail for WordPress] BugHi Amir,
Yes! It is the intended behaviour. When a plugin is inactive, we will not preserve the data.
If you have any other queries, drop an email to support(AT)zohomai(DOT)com.
Regards,
FavinForum: Reviews
In reply to: [Zoho ZeptoMail] Easy, cheap and fast!Hi Gaurav,
Thank you for taking the time to leave us such a great compliment. You just made our day!
Regards,
ZeptoMail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Keep having to re-authenticateWe apologize for the inconvenience caused. Please let us know your Zoho email address or user id number in an email to support(AT)zohomail(DOT)com so that we can check our logs and assist you further.
Looking forward to your response.
Regards,
FavinForum: Plugins
In reply to: [Zoho Mail for WordPress] Incorrect from email addressWe request you to drop an email to support(AT)zohomail(DOT)com with a screenshot of the configuration page and another screenshot of all the other plugins which are installed. This will be helpful for us to check and assist you further.
Regards,
Favin
Zoho Mail TeamForum: Plugins
In reply to: [Zoho Mail for WordPress] Invalid from address Zoho mail pluginWe always aim to deliver a great experience, and we are gutted when we don’t meet expectations. In this case we request you to drop us few explanatory screenshots of the issue to support{at}zohomail{dot}com so that we can check and assist you further.
Awaiting your response.
Forum: Plugins
In reply to: [Zoho Mail for WordPress] Not receiving emailsApologies for the inconvenience caused.
Please drop us an email to support{at}zohomail{dot}com with the configured email address along with the recipient email address who did not get your email or the senders email address and date from whom you have not received the email so that we can analyze it further and assist you.
Awaiting your response.
Forum: Plugins
In reply to: [Zoho ZeptoMail] Emails not sending as HTMLApologies for the delay in response.
We request you to drop us an email to support{at}zohomail{dot}com with the email address in which you are experiencing this issue so that we can debug it further and assist you.
Awaiting your response.
Regards,
Srinath.
Forum: Plugins
In reply to: [Zoho Mail for WordPress] Invalid Client Secret@snehal98237 @3rde @turboman911,
Apologies for the inconvenience caused.
You will get an Invalid Client Secret exception when an incorrect Data Center is chosen on the Plugin configuration page under Domains. While configuring your plugin, ensure you have entered the correct information in the Domain field. Select the region in which your Zoho account is hosted (in, com, etc).
If you are still facing the same error message even after following the above then share us the screenshot of the configuration page to support{at}zohomail{dot}com so that we can analyze it further and assist you.
Regards,
Srinath.
Zoho Mail Team!Forum: Reviews
In reply to: [Zoho Mail for WordPress] Gave an error at firstThis does not seem to be an issue. Generally, when you input wrong data on the configuration page then WordPress caches it which gets removed upon disabling and enabling the plugin again.
Regards,
Zoho Mail Team!
Forum: Plugins
In reply to: [Zoho Mail for WordPress] Zoho Mail SMTP using Group emailApologies for the delay in response.
When the members of the Group have permission to send emails using the Group address then you will be able to configure the Group address in Zoho Mail WordPress plugin. You can create Client ID / Client Secret from the member account and use it for the configuration. Steps for configuration can be viewed here(https://www.zoho.com/mail/help/zohomail-plugin-for-wordpress.html). If you are facing any specific issue while configuring then share us the screenshots of the same to support{at}zohomail{dot}com so that we can analyze and assist you.