Yeison Baron

Hi @globalmerchant,

Please try to deactivate your plugins one by one and switch to a default WP theme until the issue disappears. The last plugin is the one conflicting.

Let me know your test results.

Best Regards.

Hi,

I’m marking this topic as solved, but if you have any further questions, I’m here to help.

Hi,

Marking this topic as solved, but if you need more assistance, let me know.

Thanks.

I’m marking this thread as solved, but if the issue continues, let me know and I will continue assisting.

Hi @andygalliers,

Are you using moderated registration? If so, or if you can check, go to tickets – Settings – Registration tab. There, check if you have moderate registration enabled. You can also choose if the agent and the user should receive new registration or only the user.

For the email notifications sender, you can do so by going to tickets – settings – emailst tab.

Let me know your test results.

Best Regards.

Hi @erictracz,

Let me clarify your main points:

ZERO CONTACT: You submitted a message on May 17th. I replied on several moments. I am replying here as a proof of this, so this argument is not valid. on the ticket you mentioned which is on the Support ticket for subscribed users. we are clear and strict with our Purchase Terms and conditions (which you read and accepted before the subscription), and you disputed a refund with Paypal on May 11th. being the cause of termination of the service, but NOT on the other channels (like the one you submitted on May 17th and I assisted despite that situation). Everyone can check the Terms and Conditions anytime:

– https://getawesomesupport.com/terms-conditions/

For readers: you can see in the terms the conditions where we issue a refund (and we issued refunds with justified reasons and after collaborating to troubleshoot and investigate).

NO SUPPORT: A clear proof for you readers is the support I offer daily on the WordPress Forum, and the other positive reviews. You can go to the Support threads section and see how often I reply (and you can determine if my service fits your needs even before purchasing). I also made huge efforts to make updates to the plugin lately to make it more stable, secure and optimized as possible.

WASTE OF MONEY: You have the options to use the free plugin, and if need to make further tests, go to the demo site:

– https://asdemo.awesomesupport.com/

We have several clients that are happy and satisfied with the paid add-ons and one result of this is numbers. Prices are fair and bundles offer even cheaper pricing than purchasing one by one individually, and you have the biggest one with the highest amount of add-ons.

Hi @erictracz,

Your statement is false: I offer support to each client, this is not a waste of money as we offer all the tools, open source code for the free plugin, clear terms and even a demo site for self testing. I am always available for answering questions and a proof of this is this forum.

Plus, I wanted to mention some key points. First, you asked for a dispute in Paypal. When you create a dispute, you cancel the subscription automatically and no tech support is granted according to our Purchase Terms and Conditions, in the “Automatic License Cancellations” section. The dispute was on our favour.

Secondly, you threated us to post a 1 star review unless we issued a refund, and we cannot accept this situation.

We try to be as clear as possible with our terms and conditions, and I offer the best support I can to improve the experience of each client and it is hard when I hear threats. We are transparent in our processes and documents.