Yeison Baron
Forum Replies Created
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Hi,
Marking this topic as solved. Any questions you have, you can open a new topic.
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Verification emailHi,
Marking as solved. Any questions you have, let us know.
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Problem with LoginHi @eshkaflex,
You might be running into conflicts with your theme or another plugin. The fastest way to find out for sure is to start by temporarily switching your theme to one of the basic WP themes (e.g.2015/16/17/19/20). Then, if the issue still keeps happening, try turning off other plugins one by one until the problem disappears. The last one that you turned off before the problem is fixed is the one conflicting.
Also, we don’t have a redirect funtction when failing a redirect.
Best Regards.
Hi @tmonariokubo,
You can add multiple email addresses in a ticket with the Productivity add-on (they won’t be able to see those ticket on the ticket list:
– https://getawesomesupport.com/documentation/productivity/multiple-e-mail-addresses-tickets-end-users-agents/
– https://getawesomesupport.com/addons/productivity/You can also test this on our demo site:
– https://asdemo.awesomesupport.com/
For more pre-sales questions, please fil in the form below:
– https://getawesomesupport.com/contact/
Marking as solved as this topic is properly routed.
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Mandatory DeparmentHi @thodoris7,
You can do so with the productivity add-on:
– https://getawesomesupport.com/addons/productivity/
If you have more pre-sales questions, you can fill in the form below:
– https://getawesomesupport.com/contact/
I am marking this as solved for clarification. Any questions you have, you can open a new topic.
Best Regards.
Hi,
Marking as solved as this is clarified. Any questions you have, let me kwow.
Best Regards.
Hi @comountainman,
Let me know if the issue continues and if so, send us a video of the issue hiding sensitive data.
Best Regards.
Hi,
Marking this topic as solved. Any questions you have, reach us in the propper channel depending on the request type you have.
Best Regards.
Hi,
Marking this as solved, but if you need more assistance, let me know.
Best Regards.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Attachement TextHi,
Marking this as solved, but if you have more questions, you can let me kwno.
Thanks.
Hi @bld2104,
I apologize for the confusion on the experience. For that feature, you would first need check on the plugin you use for changing roles when purchasing a product. For WooCommerce, you could try checking this example documentation:
– https://pluginrepublic.com/update-user-roles-after-purchase/
Then, you can add the support user capabilities for the role you choose as a member:
For selling tickets, you can check our Paid Support add-on:
– https://getawesomesupport.com/addons/paid-support-woocommerce/
Best Regards.
Hi @muzammil25,
Yes, we apologize for this situation, we offer the documentation for the REST API as you shared in the post but we can do is to send a report to the developers for investigation.
Thanks.
Hi @rokeyfx,
I made some tests and the importer for Zendesk works ok. Try to deactivate your other plugins temporarily and only leave the core plugin active and the importer. You can also check these guides:
– https://getawesomesupport.com/documentation/importer/importing-from-zendesk/
– https://getawesomesupport.com/documentation/importer/importing-large-volumes-of-tickets/Thanks.
Hi @kilimats,
For continuing assisting you and showing the steps, please fill in the form below, as this is only for the free plugin:
https://getawesomesupport.com/contact/
Thanks for understanding.