Upendra Kapse

Hi @antonynz,

Thanks for reporting this.

This issue has been fixed in v7.2.1 of the plugin. Could you please update to the latest version and check if the problem is resolved?

Thanks!

Hi @synapseuk,

Can you please download the latest version of the plugin and try reinstalling it on your site from Plugins>> Add New>> Upload section and replace it with the one currently installed on your site?

It looks like one of the folders could be missing on your install, and that is causing this fatal error.

Kind regards,
Upendra

Hello @moderator Team,

Thank you for explaining this in detail.

We understand the concern and acknowledge that requesting admin or server access on the public support forums was not appropriate as it violates the basic guidelines. We have already instructed our support team to refrain from making such requests on WordPress.org in the future, and we will ensure this does not happen again.

We appreciate the guidance on the recommended debugging approaches and will follow those practices going forward, reserving requests for direct site access only for users who choose to engage through our official premium support channels.

Thank you for helping us maintain the standards of the WordPress.org support forums.

Just FYI: Couldn’t respond with @tychesoftwares account as I saw the following message so replying from my account: https://prnt.sc/kup6v-lXfp8O

Kind Regards,
Upendra from Tyche Softwares.

Hi @connsol, and @0xk3on,

First of all, I sincerely apologize for the inconvenience this may have caused. It was an oversight from our end to show the notice to upgrade to the pro version on all the admin pages. We are immediately making a change in the plugin such that this notice appears only on our plugin pages and it is also dismissible. We will be releasing a minor update of the plugin with these changes first thing tomorrow which will be within 12 hours from now.

Again, I apologize for any inconvenience this may have caused.

Kind Regards,
Upendra.

Hello @rmetayer, The thing is the fix that we released in v4.8.1 will work for new orders only. The invoice numbers & invoice dates for the existing orders will have to be updated manually through the database as they might have been overwritten. Also, only the Invoices that you must have opened were overwritten.

We apologize for this inconvenience and will make sure that issues like these don’t come up again after a future update.

Hi @flexaftale,

First of all, I sincerely apologize for the inconvenience. Can I please request you to share the support thread link or the ticket number where you have not heard back from us? The thing is we could not find it with only your username here.

I assure you that we will get this sorted with priority if given a chance.

Thank you,
Upendra.