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Viewing 15 replies - 106 through 120 (of 304 total)
  • Plugin Contributor WPtouch

    (@wptouch)

    @moon1008,

    Also remove/comment out the code from base.min.js and it should accomplish what you’re after.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi Joost,

    You can remove the cookies. However, we don’t recommend it and it will be done at your discretion. Also, these types of changes will be overwritten in the event of a plugin update. So you would need to re-add your modifications each time you update the plugin.

    Plugin Contributor WPtouch

    (@wptouch)

    @maibjorklund,

    No, not all the themes have moved to the pay-to-use (Pro) format. WPtouch free still includes the Bauhaus theme. The Bauhaus Pro name refers to the Pro version of Bauhaus. It shows up in the Themes area of the WPtouch admin panel, to show all the available themes in the Pro version. This shouldn’t be causing the issue you see.

    I would recommend re-installing the WPtouch plugin. You can deactivate it and delete it via the Plugins page in WordPress. Your settings will remain safe (they’re stored in the database). Then, re-install the plugin via Plugins > Add New.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @maibjorklund,

    Sorry to hear about the trouble you’re having. It’s not the experience we want any user of WPtouch to have.

    HOWEVER, WPTouch free version no longer works – period.

    Please let us know how it doesn’t work. Do you see any error messages? White/blank screen? With some more information on how it’s not working we’ll have a better idea of what might be happening. Thanks.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @alexlii,

    If custom post types are added via a plugin, they will be supported by WPtouch by default. Custom post types added by a plugin are available throughout WordPress, regardless of the theme.

    When custom post types are custom/exclusive to the desktop theme, WPtouch Pro can support them, when custom post type support is enabled in the WPtouch Pro settings.

    To clarify, if custom posts are added via a plugin, they should be available in WPtouch without issue.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @moon1008

    There’s code in /wptouch/themes/foundation/modules/base/base.js that is likely doing the behavior you describe. Look for

    function wptouchFdnEscFrames() {
    	if ( window.top != window.self && window.top.location.pathname.indexOf( 'customize.php' ) == '-1' ) {
    		window.top.location = self.location.href;
    	}
    }

    and comment it out/remove it. However, changes like this done to core files will be overwritten in an event of an update.

    Plugin Contributor WPtouch

    (@wptouch)

    It’s just 2 features that WP Touch seem to block and hide that I am trying to figure out how to fix.

    WPtouch isn’t actively hiding those buttons. It simply loads its own theme in place of the desktop theme, or the desktop theme’s mobile (responsive) theme. There’s no code in the plugin that actively targets any element from the Storefront mobile theme.

    The second feature you don’t see it likely also custom to the desktop (and its mobile version) theme. Also, WPtouch free does not include support for WooCommerce or any other eCommerce plugin solution. Only the MobileStore theme, which is a WPtouch Pro-only theme includes support for WooCommerce.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @life28sk,

    The AMP extension is a WPtouch Pro-only extension. For support for the Pro version of WPtouch, please send us an e-mail to support[at]wptouch.com from the e-mail address linked to your WPtouch Pro license and one of our support agents will be happy to assist. Thank you.

    Plugin Contributor WPtouch

    (@wptouch)

    @kafar,

    The placement will depend where you want the language selector to appear in the mobile theme. If you want it to appear in the header area, add it to the header.php template. If you want to display it in the footer area, add it to the footer.php template. WPtouch (Pro) themes include the same functionality as standard WordPress themes.

    If you’re comfortable working with standard WordPress themes, you will be able to customize the WPtouch (Pro) theme.

    Plugin Contributor WPtouch

    (@wptouch)

    Kristin,

    WPtouch free/Pro themes run independent of the desktop theme. It sounds like those buttons are custom to the desktop theme. This means WPtouch can’t ‘see’ them. Adding them to WPtouch may not be as trivial as it may seem, since we don’t know how they’re added in the desktop theme.

    I would recommend finding a WordPress consultant who can assist you in customizing the mobile theme to your liking. Custom theme development like this is out of the scope of the type of support we can provide.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @kafar,

    I took a look at the GWT plugin and I see that one of the ways to add it is via a sidebar widgets. By default, sidebar widgets aren’t support in WPtouch free, but support for them can easily be added in WPtouch Pro by using WPtouch Pro’s child theme feature.

    Another way to add the GWT language selector is by adding <?php echo do_shortcode(‘[prisna-google-website-translator]’); ?> to your theme. You can also add it this way by using WPtouch Pro’s child theme features. While you may be able to edit the theme in WPtouch free, any changes you make to the theme will be overwritten in the event of an update.

    Plugin Contributor WPtouch

    (@wptouch)

    Kristin,

    Our regular support hours are Monday-Friday 9am-5pm EST. We are off weekends. If you were to purchase today, your issue, depending on what it is, may not be resolved until we are back on Monday next week.

    We understand you have deadlines and expect timely support, which we strive to provide all our customers with. However, depending on the issue, we can’t guarantee any specific timeframe that your issue will be resolved in.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @rosawoelckchen,

    We replied to your questions via the e-mail you sent us. Here they are for your convenience, and if anyone else has similar questions. Thank you.

    Is the plugin WPtouch mobile GDPR compliant?

    WPtouch Pro itself does not include any GDPR compliance-notices. Like with any WordPress site/plugin, it is up to you to inform of any personal date your website collects. So we understand/appreciate you asking us these questions.

    How exactly does the plugin work technically?

    WPtouch Pro will display its mobile theme when a mobile browser is detected. It detects a mobile browser by looking at the user agent string.

    Does the plugin set cookies to detect device- and browser-settings?

    Yes, it does.

    What else does the plugin recognize?

    No other personal data.

    Does it recognize the IP address of a user and does it save the IP address?

    No.

    Is it correct that Google fonts are used? I could see that in a screenshot.

    With the Advanced Type extension, it is possible to use Google fonts, but by default it does not.

    Plugin Contributor WPtouch

    (@wptouch)

    Hi @jaegerralf,

    WPtouch free does not include official support for WooCommerce. Only the MobileStore theme, which is a Pro-only theme includes official support for WooCommerce. We can’t guarantee full WooCommerce functionality with any of the other themes at this time.

    Plugin Contributor WPtouch

    (@wptouch)

    @moon1008,

    We definitely don’t recommend editing the theme files in WPtouch free since your changes will be overwritten whenever you update. However, it sounds like you’re editing the theme files in /themes/foundation/default. In order for the changes to take effect they’ll need to be made under /themes/bauhaus/default.

Viewing 15 replies - 106 through 120 (of 304 total)