PDFG Support
Forum Replies Created
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Forum: Plugins
In reply to: [PDF Embedder] wp-pdf.com is downHi @lbdesign,
The developers took a look at the logs and found a denial on the server during the time frame you reported an issue. This has been resolved so you should not have an issue accessing the site now.
Forum: Plugins
In reply to: [PDF Embedder] wp-pdf.com is downHi @lbdesign,
Thank you for the update—I’ll let the devs know so they can investigate. Are you able to access the site at https://wp-pdf.com (without the www sub-domain)?
Forum: Plugins
In reply to: [PDF Embedder] wp-pdf.com is downHi @lbdesign,
Our apologies for the temporary outage of the WP-PDF.com site. It is up and running now without issue. Please be assured that the plugin will continue to be supported and updated.
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Forum: Plugins
In reply to: [PDF Embedder] Issues with buttonsHi @smexhy,
Buttons that appear as yours do is usually caused by a CSS conflict with another element on your site. When I visited the page, I also saw another issue that needs to be addressed first.
There is a JS conflict occurring that is preventing the pdf.worker.js file from being loaded on the page. The other PDF scripts are being loaded but something is preventing them from outputting the viewer on the page. When that particular error “pdfjsLib script is not defined” has occurred in the past, it has been due to a conflict—usually a GDPR plugin or Facebook pixel scripts. The best way to locate the issue would be to temporarily deactivate other plugins and enable them one at a time until the viewer fails again. This would indicate the source of the conflict.
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Forum: Plugins
In reply to: [PDF Embedder] Plugin Author recently changedHi @mojo47,
The plugin came under new ownership at the beginning of June. The change is intentional and you can ignore the security alert.
Forum: Plugins
In reply to: [Login for Google Apps] Redirect URL’s don’t work on Pantheon clusterHi @jbchristy,
Glad to hear that the issue is resolved. Thank you for sharing the plugin for the Pantheon filter—I will pass that along to the devs for their review and possibility of including it with a future update.
Forum: Plugins
In reply to: [Login for Google Apps] Redirect URL’s don’t work on Pantheon clusterHi @jbchristy,
Can you please confirm if the redirect URI has been updated in your OAuth Client ID to reflect the new servers (i.e. the appserver…nginx, etc.)
Please write your domain URL and redirect the domain URL carefully as the example shown in the screenshot given below. <img src="https://lh3.googleusercontent.com/FXNxkOynYHnbGDMTMfdpO3O6JJCb_F75dZDK78R9y6vbjS7cZb1zpWHGebR-QAT0kCqQv23cFgVLvAg6q5eRKhkX7CdVTycNMJ9DV9pb8hsuP99W_2jbBcuCQ2dwECzJSuLG65ga" /> Authorized javascript origins: Your WordPress site URL Authorized redirect URLs: Your WordPress admin login page like http(s)://example.com/wp-login.phpThis has worked for other customers hosted on Pantheon. I will also forward the suggestion regarding filter mentioned by Pantheon’s support.
If you have any other questions or follow up to this inquiry, please feel free to send an email to contact@wp-glogin.com as we may not see messages posted here to respond in a timely fashion.
Forum: Plugins
In reply to: [PDF Embedder] Large fileHi @albannikov,
The viewer does already load the document in “chunks” to speed up the output of the document; however, the best suggestion I can make would be to compress the documents as much as possible (ILovePDF.com does an extremely good job of compression without quality loss) to minimize the load time and delay in displaying the document.
Forum: Plugins
In reply to: [PDF Embedder] Can’t find shortcode in divi themesHi @kellyk12,
Will respond in detail via email but for anyone else’s reference, the PDF Embedder documentation can be found here: https://wp-pdf.com/kb/ and how to use the PDF Embedder with drag and drop editors such as DIVI or Elementor: https://wp-pdf.com/kb/drag-and-drop-layout-builders/
Forum: Plugins
In reply to: [PDF Embedder] Embed PDF with Dropbox LinkHi @angelajholden,
That feature is already available. Please see the following for instructions on using Dropbox with PDF Embedder: https://wp-pdf.com/kb/serving-pdfs-from-dropbox/
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Forum: Plugins
In reply to: [PDF Embedder] Error showing pdfHi @hbp,
The issue is with your Pagespeed caching. There are two possible solutions—if the first one does not work for you, then try the second. After each change, make sure that you flush the cache to reload the scripts.
- You should take a look at the hosting configuration for Web Optimisation options interface that can be activated to optimise the site. By deactivating the option to Combine JavaScript which “Seeks to reduce the number of HTTP requests made by a browser during page refresh by replacing multiple distinct JavaScript files with a single one” the issue has been resolved for other customer using PDF Embedder in conjunction with PageSpeed caching.
- If you do not have the above interface, you can add “ModPagespeedJsPreserveURLs on” in the config file for PageSpeed to inform the cache not to combine and rewrite the script paths which is causing this error
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Forum: Plugins
In reply to: [PDF Embedder] PDF thumbnail only just show generating but not doing anythingHi @prajktareke,
Please flush any caches you have on the site. When we’ve encountered reports of this issue and it has most often been due to the old code not being replaced due to caching.
If the thumbnail still does not generate, please try running the thumbnail process in another browser (i.e. if you normally use Chrome, please try it in Firefox).
Finally, if you have done the above the thumbnail does not generate, can you please enable the WP_DEBUG and try generating a single thumbnail image from the Media library (not the bulk process from the settings). Please forward any errors you see in the DEBUG log as well as any JS errors in the browser’s Developer Tools > Console tab to contact@wp-pdf.com as we do not normally provide support for the PDF Thumbnails Premium plugin on WP.org.
Forum: Plugins
In reply to: [PDF Embedder] JS Warning messages (PDF Embedder Premium)Hi @mikemackechnie,
The Warning: TT: undefined function: 32 is a bad font recovery message. It is a warning only but would not prevent the viewer from running. This issue has been noted in the PDF.js GitHub, but to date, there isn’t a way to suppress this warning.
Forum: Plugins
In reply to: [PDF Embedder] How to construct a do_shortcode that works?Hi @alanjacobs,
Can you please send us an email to contact@wp-pdf.com with the full code example. It would be easier to correspond through that channel. Could you also include what version of the PDF Embedder you are using (free, Premium, Secure, and version #).
Thank you!
Forum: Plugins
In reply to: [PDF Embedder] Failed to fetch ErrorHi @cieloann21,
You will need to do a search and replace to alter all the shortcodes. The simplest way to do that would be to use a plugin for that purpose such as https://wordpress.org/plugins/better-search-replace/.
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.