wpfishing

I will…

Alex,

Thank you. I’ve opened support ticket #195 https://algolplus.freshdesk.com/helpdesk/tickets/195

Regards…
Bob

OOPS … WP: 4.8

Raquel,

Are you getting emails when an order status is changed? For example from ‘Pending’ to ‘cancelled’. Try ordering something yourself & cancel the order (for example let PayPal timeout — takes a few hours) OR manually cancel the order (WP admin — WC — orders). In either of these situations, I don’t get the cancellation email.

When I place an order, I do get the email.

The same email address is used for ORDER & CANCELLATIONs. sales@mysite.com
I’ve tried with different mail types: webMail and SMTP/IMAP.

Maybe this will work with a fresh installation, such as yours??

WP: 3.8, Woo: 3.10 (I am seriously “afraid” of updating to 3.11 — LOL, but not really funny).

Thanks,

Bob

Well I guess I will join the club.
My Cancellation emails don’t work, but order emails do. Both directed to the same email address (web Mail, not to eMail client – sales@mydomain.com). One suggestion I’ve seen is to set up an eMAIL client. That didn’t help me. Also, I set eMail to my personal email account (IMAP/SMTP) & still no luck with Cancellation emails … Order emails worked fine.

I don’t know if this ever worked, as I am 3 weeks old with these products & my new website.

I’ve posted/ replied to other posts on just this problem. No resolutions yet.

This whole development platform (WP, WC, …) is not robust enough & is too fragmented. It does 95% very well. The 5% can have “interesting effects” many are awful / potential show stoppers. This email problem is just an example (although not devistating for me). Also too much coding required. I’ve no time for this. I may be shopping …

Good Luck,,,
Bob

Mike …
Thanks for asking for a support ticket. Unfortunately I have deleted the product that was giving me trouble (after creating the new replacement one).

This has not happened again. If it does, I’ll create a ticket.

FYI .. It also happened in the Incognito browser .. ie. fresh start!!
WP: 4.8, WC: 3.10 (3.11 wasn’t available when this happened), I’ll upgrade asap.

Bob

Hi all,
Mike’s reply gives an excellent view of PayPal. The message you’re getting is a PayPal timeout. It happens when a customer get to the PayPal payment page & doesn’t complete the payment / closes their browser, etc. This time out happens after a few hours.

The customer may THINK he/she didn’t cancel, but in fact they just forgot to pay & therefore the order is cancelled by PayPal. There may be nothing wrong. This is what is supposed to happen. [Try it. Order something, go to PayPal & don’t complete payment. Check WC Orders (admin dashboard) note status. In a few hours check it again. You’ll see the order note as you describe. Status will have changed from pending payment to cancelled].

This ‘time out cancellation’ has nothing to do with stock management.
= = = = = = = = = = =

I am having a problem that when a customer doesn’t pay & the order status changes to ‘Cancelled’ (due to a PayPal timeout), I do NOT get an email of that cancellation. Are you experiencing that as well OR do you get that cancellation email?

Sorry to ask a question in reply to yours, hope that’s ok.

Thanks..
Bob