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  • Are you getting emails when an order statusis changed? For example from ‘Pending’ to ‘cancelled’. Try ordering something yourself & cancel the order (for example let PayPal timeout — takes a few hours) OR manually cancel the order (WP admin — WC — orders). In either of these situations, I don’t get the cancellation email.

    When I place an order, I do get the email.

    The same email address is used for ORDER & CANCELLATIONs. sales@mysite.com
    I’ve tried with different mail types: webMail and SMTP/IMAP.

    Maybe this will work with a fresh installation, such as yours??

    WP: 3.8, Woo: 3.10 (I am seriously “afraid” of updating to 3.11 — LOL, but not really funny).

    Thanks,

    Bob

    OOPS … WP: 4.8

    Plugin Author algol.plus

    (@algolplus)

    hi Bob

    Can we discuss this problem using helpdesk ?

    I’m sorry, I can’t provide support for Pro version at this forum.
    thanks, Alex

    Alex,

    Thank you. I’ve opened support ticket #195 https://algolplus.freshdesk.com/helpdesk/tickets/195

    Regards…
    Bob

Viewing 4 replies - 1 through 4 (of 4 total)
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