wpdev3cx
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Editor Role for Live ChatHi @sanji41 ,
you can set a user as an agent through the user profile page. Please login with an admin account an go to Users> All User then press edit to open the user profile that you need to configure as an agent. There is a section “3CX Live Chat – User Fields” in which you can find the corresponding setting “Make this user a chat agent” check that checkbox and save user’s profile.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Not workingHi @jdelallana ,
We are unable to replicate this issue. May you send us an email to wordpress@3cx.com with your website domain in order to proceed on more specific check of your installation.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Don’t get passed “Getting Started”Hi @eddypiv ,
after the completion of Getting Started wizard try to logout and login again. If the issue persists please provide us the following information.
1) Plugin’s version
2) PHP version
3) Mysql Version
4) WordPress Version
4) Do you have a multisite installation?- This reply was modified 5 years, 4 months ago by wpdev3cx.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] TranslationHi @fimo66 ,
translation feature improvements will be for sure available in one of our upcoming releases.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] TranslationHi ,
thank you for your feedback. We are working in order to improve our translation feature, but in our current released version it is not possible to translate these messages.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Failed to load SourceMapHi,
This forum is dedicated to the 3CX Live Chat plugin.
Please post your question in the General WordPress Forum or in your theme related forum to get help!Hi @kaiafan ,
may you provide us the following information?
1) Which version of the plugin do you have installed?
2) Which version of PHP do you use?
3) Which version of WordPress do you use?
4) What chat mode do you have selected ( 3CX or No 3CX – standalone )?
5) Do you have a multisite WordPress installation?Hi @jeromevernalis ,
please get in touch with us to examine in more detail your problem. Send us an email to wordpress@3cx.com.Hi @jeromevernalis ,
thank you for your feedback. In order to help us in plugin’s improvement may you tell us which version of the plugin was the last used by your website and what issues did you face?Hi @e555 ,
if you are using 3CX mode that’s the implemented behavior for now. It is in our plans to improve that in our upcoming releases , but we don’t know the exact version which will contain that improvement yet.
In order to bypass this issue we recommend to enable popout window mode for your chat in Live Chat > Settings > Chat Box > Pop out to new window .Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] WP-Live Chat by 3CX – Critical ErrorHi @rogergreene
may you provide us the following information?
1) Which version of the plugin do you have installed?
2) Which version of WordPress do you use?
3) Which version of PHP do you use?
4) In which language is your WordPress installation?
5) Do you use any translation plugin?
6) Do you get this error only when you are trying to open Tools section in admin or in any page?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Wrong Chat idHi @ahmis ,
thank you for your feedback.
May you provide us your mysql and php version?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Wrong Chat idHi @jeanlouis2003 ,
may you provide us the following information?
1) Do you have a multisite WordPress installation?
2) Do your website front is in the same subdomain with your WordPress administration?
3) Do you have the same issue in a private/incognito browser window?
4) May you provide us the website which faces the issue in order to investigate it more?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsHi @stonks ,
I’m answering below one by one about your issues.I have added myself as an agent and I get email alerts, other agents do not get email alerts.
Email notifications about any new chat sends to WordPress Administrator email. It’s a known feature which needs improvement. In our upcoming releases it will be included.
Sounds alerts work for me intermittently.
I don’t completely understand the issue here , but I have to notice that in order to sound notifications be enabled in a web page it is necessary to have an interaction within the page due to browsers limitation. So you will get a notification only after the first click in page after the page load.
Chats do not appear in the Active Chats list until the page is refreshed.
We have reproduce a similar issue , it has to do with unstable internet connection or caching tools. A fix will be part of our upcoming releases also.
Additionally this morning the offline chat window was displayed until I cleared the Kinsta cache.
We are working on that, there are too many different cache solutions. It is probably an issue raised because of the usage of operating hours feature. If so and till a release with a fix it will be good if you are able to clean your site’s cache at the start of each operating time span.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Аватар агентаHi @slavum ,
thank you for your feedback. We replicated that issue and a fix will be part of our coming releases. Till then there is not something that you can do at your side in order to solve that.