wpdev3cx

Hi @stonks ,
please update the plugin to the latest version 9.1.2 and let us know if the issue remains.

Hi @hbarrett15 ,
your website loads a javascript library scrollsmooth.js (…/jupiter/assets/js/plugins/wp-enqueue/smoothscroll.js) which seems to be part of your theme. This javascript handles the keydown event and prevent it if it doesn’t raised from certain html element types.
Our plugin uses the web component technology and that’s why this library faulty prevents the space button functionality.

Hi @jkm210 ,

This forum is dedicated to the 3CX Live Chat plugin.

Please post your question in the General WordPress Forum to get help!

Hi @carlofabyss,
after a check at your website 3CX Live chat seems to work properly, but in order to investigate more your issue please provide us the following information.
1) Which version of the plugin do you have installed?
2) Which version of WordPress do you use?
3) Do you use some cache tool or a cdn service?
4) Do you have a multisite WordPress installation?
5) What browser do you use?

• This reply was modified 5 years, 6 months ago by wpdev3cx.
• This reply was modified 5 years, 6 months ago by wpdev3cx.

May you please let us know what WordPress version do you have installed?

Hi @michellet2019 ,
The usage of “Agent” instead of agent’s name is a default functionality when you have unchecked the selection “Show agent’s name” in “Live Chat> Settings> Chat Box”. About your third question please verify that in your transcript settings (Live Chat> Settings> Chat Box>Chat Transcript Settings>Email Body) there are the following tags which are the placeholders for the transcript data as configurated in settings.

1. [wplc_et_transcript_header_text]
2. [wplc_et_transcript]
3. [wplc_et_transcript_footer_text]

Finally please check your plugin’s installation version and update it to the latest version (9.1.0) if it is not already updated.

Hi @crazyserb,
we have replicated your issue and a fix will be part of our next plugin update. It seems to be a problem with the settings in your Chat Operating Hours settings, so in the meantime till our next update you are able to follow the steps below in order to successfully save settings.

1. Go to Live Chat>Settings>Chat Operating Hours
2. Check the choice “Configure the times that chat should be available”
3. Delete all the existing schedules ,clicking the icon in the right of each schedule.
4. Uncheck the choice “Configure the times that chat should be available”
5. Save settings

After these steps you will be able to save any other setting. Finally please note that when you are saving settings there is a validation process which results is displayed in settings tabs on the left of main panel as a red number indicating the count of errors found during validation. In order to see more information about each error you have to select the corresponding setting tab.

Hi @hpadilla ,
we have replicated the issue and its fix will be part of our next release. Thank you for your feedback.