WP-LiveChat

Hi there.

WP Live Chat Support makes use of something called Ajax long polling (A full explanation on what this is, can be found here: http://webcooker.net/ajax-polling-requests-php-jquery/)

Our plugin has been built with long polling functionality for a variety of reasons, namely due to its lightweight ability and high performance on your website.

This is a better approach as the browser sends a request and the server only responds when having new data available. As a result of this, you will find that a file named either ‘ajax.php’ or ‘ajax-pro.php’ will take about 30 seconds to load. Once loaded, it will make another request, and wait another 30 seconds.

Doing this will not hamper your website’s load speed at all, as loading that file multiple times in a short time frame would have a negative effect on your site.

Unfortunately, when doing a website speed test on something like Pingdom, you will get a false positive about the load-speed.

Hi
What do you mean by “it hack my wp-admin panel” ?

Hi pinux10

It looks like your theme is loading an outdated version of jQuery, and as a result of this, there is an error on your page.

Are you comfortable in editing your theme to use the latest version of jQuery?

If not, would you mind getting in touch with us directly so I can assist?

You can get in touch with us here: http://wp-livechat.com/contact-us

Hi Chris
Sorry for that. It looks like our plugin checked for the existence of that class before the class was loaded by your theme, thereby loading it twice.

We’re changing the way we check for this class in Monday’s release. We’ll make sure that our check is after all other check’s to ensure that we don’t force the class to be loaded twice. If you’d like, we can send the fix via email before the new version goes up?

Once again, sorry for the downtime and thank you for pointing this out.

Thanks for replying.

The basic version allows you to chat to visitors. Yes there are limitations on the basic version but the basic version does not stop you from chatting at all. There are sound notifications in the basic version too. If this doesn’t work then there may be a javascript error from another plugin or your theme that is stopping our code from working and thereby breaking the plugin.

If you would be so kind as to send us a query via our contact page on http://wp-livechat.com I will respond to you as soon as humanly possible to get this resolved.

There is also quite a bit of documentation on our website for common issues.

Sorry you are experiencing issues with the plugin but we’d love to get you up and running and chatting to your visitors if you’d let us?

Hi there.

So glad to hear. Thank you for your patience while we fixed this.

Hi there.

It appears your site is loading jQuery an 3 times on your site, causing an error, and resulting in the chat window not working as it should.

Are you comfortable in working on this?

If not, would you be comfortable in creating a temporary admin account on your site so we can sort this out for you? You can get in touch with us via our contact page here: http://wp-livechat.com/contact-us

Hi there.

Sorry for only getting back to you now. Do you still require assistance?

The error you are receiving is an error originating from your WordPress install.

Would it be possible for you to get in touch with us directly via our contact form so I may assist you further on this?

Our contact page can be found here: http://wp-livechat.com/contact-us

Kind Regards,
Jarryd