WP-LiveChat
Forum Replies Created
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Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Access to Editor Role for Live ChatHi there.
So sorry for only getting back to you now.
Are you using the Basic or Pro version of our plugin on your site?
If you are using the basic version, only the admin of the site can be made an agent. Unfortunately this cannot be changed.
The Pro version allows for multiple agents. This can be done by going to ‘Users’ and clicking ‘Edit’ on the user you want to make an agent. Then scroll down to the bottom of the page and check the checkbox labelled ‘Make this user a chat agent’.
Hi there.
Thank you for purchasing our plugin.
Please direct Pro support queries to our support forum (http://wp-livechat.com/forums/forum/support/) or our contact page (http://wp-livechat.com/contact-us/) as this forum only supports the Basic version.
My apologies for any inconvenience caused.
Hi there.
So sorry to hear this.
Would you mind sending me a link to your site so I can look into this for you?
On average, how many users are on your site at a time?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Can we see the visitors name?Only a pleasure 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Can we see the visitors name?Hi there.
1) By default it will log the user as a ‘Guest’ until they have initiated a chat with you. Unfortunately you cannot change the name until they have started a chat with you.
2) The Pro version allows you to hide the chat window when offline by going to ‘Live Chat’ -> ‘Settings’ on the ‘Offline Messages’ tab (Pro Only)
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Plugin Breaks Theme AJAXHi there.
So sorry to hear this.
Please get in touch with us via our contact page (http://wp-livechat.com/contact-us/) for Pro support so that we can assist you with this 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Feature RequestHi Myles.
Thank you for your kind words!
Thank you for your suggestion. We’ll look into adding this as an option 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Compatibility with browseersHi there.
So sorry to hear. My apologies for any inconvenience caused.
Hi Peter.
So sorry for only getting back to you now.
I understand what you mean.
The Pro version of the plugin works well with WPML as we have made changes to it to accommodate as many Localization plugins as possible. Are you a Pro user?
If so, please get in touch with us via our contact page here: http://wp-livechat.com/contact-us/
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Not working with last version 4.2.2Hi there.
We weren’t able to find the plugin activated on your site to be able to debug on this.
I can see that you have a caching plugin installed though. We have had cases where this has caused issues.
May I ask you to exclude the plugin from being cached and try again?
Hi there.
So sorry for the delay in communication. We’ll respond to the mail immediately!
Hi Peter.
Just to confirm, you’d like two instances of the chat? Or would you like to be able to switch between two languages on a page?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Not working with last version 4.2.2Hi there.
Sorry to hear this.
Please send me a link to your site so I can look into this for you?
Also, please advise which button you are referring to in the admin panel?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] LocationHi Adam.
Unfortunately not at this point in time, however, this is a very good idea and something we will look into implementing in the very near future 🙂
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Compatibility with browseersHi there
So sorry for only getting back to you now.
Would you mind sending me a link to your site so I can look into this for you? What versions of the plugin are you currently running?