wooforce

Hi Muntasirbr,

We hope you were successful in setting up the USPS plugin. For any help on setup of the plugin, you can refer the article – http://support.wooforce.com/hc/en-us/articles/206968479-Setting-Up-WooCommerce-USPS-Shipping-Plugin

Once you are done, if you have any problem with the shipping services or rates, kindly do the following :

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our articles – http://support.wooforce.com/hc/en-us/articles/206031612-Troubleshooting-WooCommerce-USPS-Shipping-Plugin

2. To compare the rates with the rates returned from USPS, kindly go to USPS calculator and calculate the rate. The link to the USPS calculator is as follows : https://postcalc.usps.com/

3. On performing these things, if the problem still persists, kindly provide us the screenshot of USPS calculator along with the request and response in a text file.

Hi BNK SMILE,

Configure only the weight under 2 KG in this plugin. When the Customer order above 2KG No Shipping Available message will be displayed. And use the following code to customise the message.

add_filter( 'woocommerce_cart_no_shipping_available_html', 'change_no_shipping_text' ); // Alters message on Cart page
add_filter( 'woocommerce_no_shipping_available_html', 'change_no_shipping_text' ); // Alters message on Checkout page
function change_no_shipping_text() {

return "Please call us to receive a shipping quote and complete your order: (888) 555-5555";
}

Let us know in case anything else is required from our end.

Hi Carterideation,

Yes, there is an option of allowing customers to select “Free shipping”; at the same time allowing the client to print corresponding FedEx labels from the back end. The postage shall be deducted automatically from the FedEx account on generation of label.

This can be done as follows :

Just enable the “Enable Free shipping” by going into Woocommerce Settings, disable the FedEx rates you do not want. Once the order is placed by customer, you can generate the FedEx label from the back end.

Let us know in case anything else is required from our end.

Hi Brian,

Please enable the debug option, Request and Response printed in the cart / checkout page will help to analyse the issue. Please refer the troubleshooting article fore more details http://support.wooforce.com/hc/en-us/articles/207207945-Troubleshooting-WooCommerce-UPS-Plugin

Let us know if the issue persist.

Hi Eman elshorafa,

Shipper address should exactly match with the address configured in the UPS account.

Also request you to try the same shipment details with UPS web calculator https://wwwapps.ups.com/ctc .

If the issue persist, Send us the screenshot of UPS web calculator https://wwwapps.ups.com/ctc.

http://www.wooforce.com

Hello compasspointmarketing,

The basic version of the plugin has only the parcel packing method as Pack Items Individually. if the order has 10 items , items will be packed individually and the shipping cost will be calculated separately.

Our premium version of the plugin has the option of calculating the shipping cost by total order weight or BOX Packing (pack all the items into the configured Box based on the dimension & weight)

If the rates are different even for the single items in the order, Please follow the below procedure:

Request you to try using FedEx website https://www.fedex.com/ratefinder/home .

Use the same Package details (Dimensions & weight), Shipper address and Recipient address.

If the rates are different , Please create a support ticket http://support.wooforce.com/hc/en-us and send us the screenshot of FedEx website along with Debug FedEx Request and Response. Refer trouble shooting article to know more details http://support.wooforce.com/hc/en-us/articles/206508159-Troubleshooting-WooCommerce-FedEx-Shipping-Plugin

Hi Sandrodz,

We have seen improved performance with FedEx live server compared to Test site.

The shipping module is managed by WooCommerce. As a shipping extension we do not have any control over enhancing the calculation using AJAX. Also try enabling the WooCommerce rate cache. System Status -> Toos – Disable Shipping Debug Mode.