wooforce

Hi,

Sorry for the trouble. We will get this checked for you.

We need some piece of information so that we can help you in a better way.

Kindly provide us with the following information

* Screenshot of plugin settings page.

* Screenshot of product dimension page.

Let us know, if you need some help

Hi,

Sorry for the trouble with the rates. We will get this checked for you.

We hope you were successful in setting up the UPS plugin. For any help on setup of the plugin, you can check the following link:

http://support.wooforce.com/hc/en-us/articles/207595105-Setting-Up-WooCommerce-UPS-Shipping-Plugin​

Once you are done, if you have any problem with the shipping services or rates, kindly do the following :

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly check the following link:

http://support.wooforce.com/hc/en-us/articles/207207945-Troubleshooting-WooCommerce-UPS-Plugin​

On performing these things, if the problem persists, kindly provide us the following details

Screenshot of UPS calculator
Request and response in a text file.

Hi Kerry,

Our Canada post plugin is not restricted to one item, you can add multiple items to your cart.

However, the basic version is meant for small business owners, it will work even if you have multiple items in the cart but it will pack every item individually

Parcel packing option that allows you to pack multiple items together in a single package is available with the premium version.

Our plugin returns correct rates, however, rates are different when you use different parcel packing options.

Let us know, if you need some help

Hi,

Unfortunately, in our plugin product dimensions and weight are mandatory options for the shop owner to fill.

Let us know, if you know have some queries.

Hi,

We need some piece of information so that we can analyse your issue in a better way.

Could you please tell us which plugin you are referring here?

There is an option called “Pack into boxes with weight and dimensions” for field “Parcel Packing. In this option All the cart items are packed into custom boxes defined in Box Dimensions settings. The best fit box is auto chosen from the defined boxes. This is the recommended option.You can read through setting up box dimensions to understand more in detail.

Let us know, if you need some help

Hi Saurabh,

Sorry for the trouble.

We need some piece of information so that we can analyse your issue precisely.

Kindly enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response .

In case, if the issue persists kindly provide us with the following information

* Screenshot of the plugin settings page

*Debug request and response text.

Now coming to your second query, you need to contact DHL manually to pick up the parcel after creating shipment

Also, the create shipment /print label feature is available with the premium version of our plugin.

Let us know, if you need some help

Hi csmithFCEdge ,

This is a generic code snippet.

Don’t worry, the code snippet is correct. You just need to replace the state code and USPS service name as per your requirement.

As you only want to ship to US continental, that means you want to exclude these four states AK,HI,GU,PR ( Alaska, Hawaii, Guam, Puerto Rico).

Let’s us take you through a simple example, have a look at the below section of code snippet, we just disable the priority mail services for the non-continental US states.

$exclude = array(
‘wf_shipping_usps:D_PRIORITY_MAIL ‘ => array(
‘AK’,’HI’,’GU’,’PR’
)
);

Similarly, you can modify the entire code. Let us know, if you need some help

Hi csmithFCEdge,

You can select the METHOD AVAILABLE option to specify the countries.

However, as per your requirement to exclude Alaska and Hawai, we will suggest you to check the following link :

http://support.wooforce.com/hc/en-us/articles/207515625-Hiding-disabling-a-shipping-service

This link contains the code snipet for the shipping restriction on the states. Kindly check code snipet:2

Hope this will work out.

Let us know, if you need some more help.