wfmark's Replies - page 5

Forum Replies Created

Viewing 15 replies - 61 through 75 (of 506 total)

← 1 2 3 4 5 6 … 32 33 34 →

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan stage failed

Plugin Support wfmark
(@wfmark)

1 year, 9 months ago

Hi @takasur, thanks for reaching out.

Can you send a diagnostic report to wftest @ wordfence.com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence not connecting to site any longer

Plugin Support wfmark
(@wfmark)

1 year, 9 months ago

Hi @ctrlinternet, thanks for reaching out.

Please use the trash icon under the Connection Issues tab in the Wordfence Central tool in your wordfence.com account to remove the site.

In the plugin, expand the Other Tests section on the Wordfence Tools >> Diagnostics page and press the button Clear Local Connection Data. You will need to have at least Wordfence version 7.11.3 installed to see this option.

Now try to connect to Wordfence Central from the Wordfence Central Status widget on the Wordfence plugin Dashboard page.

If that doesn’t work, please follow our guide below for Cloudflare:

https://www.wordfence.com/help/central/connect/#troubleshooting-connection-issues

Kind regards,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WF preventing front user posting

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hello @walletup , and thanks for reaching out to us!

I would suggest changing the Wordfence Web Application Firewall into Learning Mode. From the Wordfence Dashboard, click on Manage WAF. Then you will see Basic Firewall Options > Web Application Firewall Status. Change the option to Learning Mode. Now confirm that you can submit the publication. Once done, switch the WAF from Learning Mode back to Enabled and Protecting and test to see whether it works..

https://www.wordfence.com/help/firewall/learning-mode/ is an amazing resource for learning more about the WAF and learning mode.

Let me know in case the above doesn’t solve your issue.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence installation error

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi @corsifotoverona , sorry to see you’re having problems installing Wordfence.

An error on port 443 means your server can’t see ours so we need to find out why.

Have you tried all of the troubleshooting steps on the following page?: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

I only ask to ensure the common problems have been tried first. You should still have access to the Wordfence > Tools menu to send us a diagnostic report if the link above hasn’t helped, so we can take a closer look at possible communication or configuration problems. You can send that to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] wordfence blocking

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi, @beingbaban, Thanks for reaching out.

An increased attack rate would happen for one primary reason – attackers are more active. Most likely, someone ran a script against your site to see if they could find a security hole. Since all of the requests were blocked, there is nothing you need to do.

You can also disable this email if you want since there is no action you need to take when attacks increase. It’s more of a notification for people who may want to dig further. But that would be more out of curiously that necessity. If you want to disable the option, it’s called “Alert me when there’s a large increase in attacks detected on my site” and you can find it by searching at the top of the Wordfence “All Options” page.

Unfortunately, large attack rates is an everyday occurrence on WordPress sites. That is of course precisely why developed Wordfence.

For the sites with a premium license, please open a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan Stage Failed
Plugin Support wfmark
(@wfmark)

1 year, 10 months ago
Hi @bad53ct0r,

Thanks for reaching out.

Can you do the following so I can get the information I need to help find the reason scans aren’t completing? You may have already done some of them but I want to be sure.
- Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
- Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
- Set “Maximum execution time for each scan stage” to 20 on the options page
- Click to “Save Changes”
- Go to the Tools > Diagnostics page
- In the “Debugging Options” section check the circle “Enable debugging mode”
- If “Start scan remotely” is checked, uncheck this option.
- Click to “Save Changes”.
- Start a new scan
Let me know if this helps. If it does not, please send a Diagnostic report to wftest@wordfence.com. Make sure and include your forum username where indicated.

Thanks,

Mark.
Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence Scan Failed: The current scan looks like it has failed
Plugin Support wfmark
(@wfmark)

1 year, 10 months ago
Hi @eddievet, thanks for your message.

Have you tried starting scans remotely from the Wordfence > Tools > Diagnostics > Debugging Options section? Does the exact same issue occur? There are other scan troubleshooting tips here: https://www.wordfence.com/help/scan/troubleshooting/

If nothing that I’ve suggested there works and you’re on Cloudflare or Litespeed, there can be other configuration requirements to prevent scans from stopping but the best way for me to determine this would be getting a scan log and diagnostic report from you.

If you could do the following steps for me:
- Go to the Wordfence > Tools > Diagnostics page
- In the “Debugging Options” section check the circle “Enable debugging mode”
- Click to “Save Changes”.
- CANCEL any current scan and start a NEW scan
- Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.
Wordfence > Tools > Diagnostic > Debugging Screenshot

This will help me see exactly what is happening when the scan fails.

Then, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.
Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Admins only: Alert when the “lost password” form is used

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi @diegoteliz, thanks for reaching out to us!

We’re always happy to look into the feasibility of changing or adding features based on customer feedback so I’ve linked this topic to the team for further discussion internally as we had a similar request before. Unfortunately I can’t provide progress reports or potential release schedules here on the forums.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence: installation complete, blog: needs license

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi @jsallen , sorry to see you’re having problems with this.

We made a few changes to the free license sign-up process. Existing free site keys created before the change will continue working, but all new installations require you to register for a new key.

You can see the reasoning behind why we changed the free signup process in the following blog post: https://www.wordfence.com/blog/2022/11/wordfence-7-8-0-announcement/

Please click on the Resume installation button on the site with issues and follow the instructions walkthrough video available on the links below that shows users how to install a free license, start to finish.

https://youtu.be/uU43V3gnL9U

https://www.wordfence.com/help/api-key/#installing-your-free-license-key

Let me know in case you have any issues.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Locked Out of Site
Plugin Support wfmark
(@wfmark)

1 year, 10 months ago
Hi @nubiesan, and thanks for reaching out.

I’m happy to provide you instructions on how to get back in.

If you are locked out and not receiving unlock emails but can’t wait for lockout time to expire and need immediate site access, please use FTP/SFTP — or any file manager your web host provides via their administration panel. Look inside the /wp-content/plugins/ directory and rename the wordfence directory to something like wordfence.bak. Once you have logged in to your WordPress admin you can name the folder back to wordfence again and change the setting that caused you to be locked out. (This works for most any plugin, BTW)

Just so you are aware, the unlock emails actually come from your website and not our servers. If you aren’t getting emails it usually boils down to one of a few errors.
- The emails (they come from wordpress@yoursitename.com) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
- Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
- You hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
- You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.
From your explanation, it looks like you blcoked yopur IP address. once logged in your wordpress account, Find your public IP address in the list on the Firewall > Blocked page and unblock it.

Thanks,

Mark,
Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Incomplete installation

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi @sergiourra, thank you for reaching out.

Can you please confirm if you’ve entered a valid license or gone through the process to get a new license after installing the plugin on the site? You will need to enter a license after installation to complete the setup.

Usually, the yellow “Wordfence installation is incomplete” bar indicates that you haven’t installed a new or existing license or that the admin email address has been removed from the Wordfence settings.

If you’re seeing this error when a license key is installed, please click the “Resume Installation” button while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red text in the console, please take a screenshot and send it to me.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence Premium didn’t install

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hi @tarotist, Thank you for reaching out to us.

We are not allowed to discuss the premium version on this forum. Please reach out to presales@wordfence.com with a description of your issue.

We will be happy to assist you.

Thanks,

Mark.

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] disable 2FA entirely for Admin

Plugin Support wfmark
(@wfmark)

1 year, 10 months ago

Hello @kitka, and thanks for reaching out to us!

To turn off 2FA, navigate to Wordfence > Login Security > Settings and ensure it is disabled for all roles.

Thanks!

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Slow website

Plugin Support wfmark
(@wfmark)

1 year, 12 months ago

Hi @justin77,

Previously, we have seen this error when there are permissions or file-locking issues on customers site. Do you see any connectivity or permissions fail/error messages in your Wordfence > Tools > Diagnostics page? A specific area to check would be “Filesystem” near the top, but worth having a quick glance down the page just in case.

It’s also worth checking that permissions on your WordPress site’s directories are 755, and that the process owner is www-data if appropriate for your setup. Once you’ve checked those, in your FTP or hosting file manager, navigate to your wp-content/wflogs folder. You should be able to delete the wflogs folder or its contents entirely and Wordfence should try to repopulate it within 30 minutes. If you have persistent problems with file-writing permissions, you can bypass Wordfence’s requirements entirely by setting logs to use the MySQLi storage engine: https://www.wordfence.com/help/firewall/mysqli-storage-engine/

Thanks,

Mark

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] No able to edit Elemento after Wordfence

Plugin Support wfmark
(@wfmark)

1 year, 12 months ago

Hi @tati19,

You can use the Wordfence Assistant plugin to delete all Wordfence data from your site or delete the plugin files via FTP/SFTP.

You may find this article helpful https://www.wordfence.com/help/advanced/remove-or-reset/

Thanks,

Mark

Viewing 15 replies - 61 through 75 (of 506 total)

← 1 2 3 4 5 6 … 32 33 34 →