WFBrian's Replies - page 49

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Viewing 15 replies - 721 through 735 (of 982 total)

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Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Unknown files uploaded in wfcache

WFBrian
(@wfbrian)

11 years, 1 month ago

Hey there,

I’d suggest running a scan. First, go to the Options page and set “scan images as executable” and “scan files outside your wordpress folder” enabled. Then run the scan. This may take a while and you may want to start so it runs overnight or during another slow traffic time for your site. Address any issues the scan finds (make a site backup first)

Also, make sure you remove any unneeded plugins from your site and update all themes.

This should get you started. Let me know what you find.
-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Blocked failed login IPs but not showing in blocked IP list

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

Blocks are temporary unless you make them permanent. The default release time is 5 minutes. If you want to make a block permanent, block the IP in Live Traffic and then immediately go to Blocked IP’s. Here you can click Make Permanent.

Let me know if that helps or not.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] problem with api key

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

I remember seeing other reports of this same situation from others trying on Azure. Are you using Azure Websites or a VM on Azure?

https://social.msdn.microsoft.com/Forums/silverlight/en-US/012cbe2f-8f02-4caf-86c5-bfcad62aeb9c/wordpress-wordfence-api-communication

Here are our current system requirements:

http://docs.wordfence.com/en/Wordfence_system_requirements

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] couldn't connect to host at noc1.wordfence.com:443

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi Joe,

That means your server is unable to connect to our server to scan. I’d suggest checking with your hosting provide to see if they have made any changes.

https://support.wordfence.com/support/solutions/articles/1000011127-i-get-a-can-t-connect-to-host-error-while-scanning-what-should-i-do-

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] problem with api key

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

Did you try to hit “Save Changes” on the options page? If you are unable to save, try this.

https://support.wordfence.com/support/solutions/articles/1000011137-i-can-t-save-wordfence-options-i-can-t-update-my-api-key-or-other-things-aren-t-working-

Also, try testing your connection to our server.

https://support.wordfence.com/support/solutions/articles/1000011137-i-can-t-save-wordfence-options-i-can-t-update-my-api-key-or-other-things-aren-t-working-

Let us know your results.

Thanks!
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] wordfence congratulations! box keeps popping up

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

This indicates that your install of Wordfence is not working properly. I’d recommend removing Wordfence and table data and doing a clean reinstall.

https://support.wordfence.com/support/solutions/articles/1000010321-how-can-i-remove-all-wordfence-data-or-reset-wordfence-to-the-default-settings-

Hope that helps,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] IP blocking doesn't work

WFBrian
(@wfbrian)

11 years, 1 month ago

We’ve seen cases where the bots target the Google Analytics code directly so that it registers as a visit without there ever really being a visit to the site. You could try manually blocking to see if that does block the visit in Google Analytics. That would determine if they are actually making it to your site.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan can't continue – stored data not found after a fork. Got type: boolean

WFBrian
(@wfbrian)

11 years, 1 month ago

The 404 looks like your AJAX handler is working correctly. To clarify, these test sites are running locally on a desktop running Windows 7 and XAMPP, correct? Your production servers operate properly. What are your production servers running?

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] not work sending email (hostinger free hosting)

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

Do you have another email address you can try? Maybe a different email provider just to narrow things down.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] WrodFence with Time.ly Calendar TWIG files

WFBrian
(@wfbrian)

11 years, 1 month ago

Hello,

There is not a way that I’m aware of to ignore but still inspect. This is a scenario where your best judgement comes into play. It seems like it is safe to ignore since you are familiar with the files in question.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Scan can't continue – stored data not found after a fork. Got type: boolean

WFBrian
(@wfbrian)

11 years, 1 month ago

Hi,

Where is it hanging on the scan? Is it a large file? You should be able to tell a file name that it is stuck on. You could try excluding that file from the scan to see if you can get farther.

-Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Wordfence installed, activated. Referer still hitting website

WFBrian
(@wfbrian)

11 years, 2 months ago

Hi,

Just to clarify, are you talking about blocking referring traffic? Have you tried manually blocking a visitor?

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Prove Your Humanity Math Question at Login

WFBrian
(@wfbrian)

11 years, 2 months ago

Do you have a captcha plugin installed? That wouldn’t be Wordfence prompting you.

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] I cant login to the wordpress admin area

WFBrian
(@wfbrian)

11 years, 2 months ago

Arditi,

Please see this link on how to regain access to your site using FTP.

https://support.wordfence.com/support/solutions/articles/1000010693-i-ve-locked-myself-out-of-my-site-i-ve-tried-the-email-unlock-feature-and-it-didn-t-work-what

Thanks,
Brian

Forum: Plugins
In reply to: [Wordfence Security - Firewall, Malware Scan, and Login Security] Trigger cache refresh when a feed is updated?

WFBrian
(@wfbrian)

11 years, 2 months ago

Hi!

I’m assuming you’re using Falcon and not basic cacheing. You can clear the whole cache:

http://docs.wordfence.com/en/Falcon_Cache#Clearing_the_cache

If you want to remove a single cache file, you could find the cache file via a file browser or FTP and delete it. The cache location is at /wp-content/wfcache.

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