vaksupport

Hello,

We’re sorry for not responding in a timely bound fashion.

I’ve had a quick conversation with our development team about the prompt to authenticate.

They said that the password alert being asked seems to coming from the server security system and we do not ask for authentication as shown in the screenshot (for Email Subscribers or our other plugins).

We request you to consult with your webhost and let us know if you need any additional information. We’ll be happy to assist you.

• This reply was modified 6 years ago by vaksupport.

Hello,

I’m sorry for not being specific.

We need to look at the CSV file as a single empty line or a special character can throw an error.

Can you please upload to a file sharing service like Google Drive and send it to us through the contact form?

• This reply was modified 6 years ago by vaksupport.
• This reply was modified 6 years ago by vaksupport.

Hello,

We’re sorry to hear that you are experiencing issues importing contacts. Can you please share the CSV file with us here?

If you are not comfortable to share the full CSV file with us, please create a fresh CSV with a few contacts in the same format and attach the file in your next response. We will see what’s going on.

Please mention this forum link in the message so that we can understand where the request is coming from.

Hello,

VPS is the best option and you shouldn’t be having issues with 650 subscribers. You can increase the limit to much higher (maximum number of emails sent per hour) as you use VPS.

Could you speak to the webhost and see what is going on? Also, please consider changing the mailer to SMTP (under Email Subscribers > Settings > Email Sending) for better deliverability.

• This reply was modified 6 years, 1 month ago by vaksupport.

Hello,

We’re happy to see a loyal customer.

We are constantly updating our plugin with new enhancements and hope you enjoy them. We’ll always be one click away if you need any assistance.

Hello,

Thank you for your valuable feedback.

We’re happy to hear that the post notifications are working as expected.

Regarding the large lists issue, could you let us know the following details so that we can better under the issue?

– Are you using a shared hosting server or a dedicated mail server?
– How many subscribers do you have in each list and overall in all lists?
– How often do you send emails?
– Could you share us a screenshot of Email Sending settings (available under Email Subscribers > Settings > Email Sending)

We’ll be looking forward to help you.

Thank you for your kind feedback.

We’re happy that you are successful in getting new subscriptions. We hope you continue using our plugin and enjoy it with continuous updates.

We’ll always be one click away if you need any assistance.