Thomas

Be great if you could send the full source code of the page to us by email.

I’ve tried to install the same plugins and can’t quite reproduce the issue yet. We’re a bit puzzled and don’t fully understand yet what happens. We’ll have a look again on Tuesday as it’s already weekend here and we have a public holiday on Monday. Sorry about that.

In case you’re familiar with editing files on your server, if you could add these 3 lines https://github.com/matomo-org/wp-matomo/commit/b0d0d1207d07da988fb593e4e2ef736082331591#diff-ca76420ccf40e7866f7032f87693bb2dR79-R82 in the file wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php then we’d maybe see the full error message the next time this error happens.

This change will also be included in our next release.

Thanks

@arfufu different question. Could you temporarily edit your wp-config.php and add this line:

define( 'WP_DEBUG', true );

Then go to Diagnostics -> Troubleshooting and click on the “Archive reports” button?

After that be interesting if directly some error or warning appears, or whether maybe some different message appears in the system report under the section “Logs”.

Then you could remove that line again.

Sorry about all that. From researching it seems that something crashes for some reason but it’s hard to guess what it could potentially be without directly having access to the system.

BTW: Do you mind letting us know what hoster you are with?

Thanks for this @arfufu very appreciated. I’m looking into the email you sent and do some research based on these logs and hoping to find something. Will also get the team to look into it.

Does the error also happen if you click on Diagnostics -> Troubleshooting and there click on the button “Archive reports”?

Thanks again @arfufu . Very much appreciated. By any chance, do you know if on your hoster you can access a so called “PHP error log”? If so, could you maybe check if any error messages appear in that log? It may be worth asking your hoster about it.

Could you send the full diagnostics report to wordpress@matomo.org ?

Hi @badr2020 have you maybe had a chance to look at my last comment? We’ve now also released a new version that shows some more entries in our system report around “location”. It be interesting to see if it shows maybe more information now.

Hi @thegulshankumar haven’t heard anything from you. In case you don’t use it anymore, can we maybe mark it as resolved?

@doyenwilliams it appears in your PHP configuration that the module imagick is loaded twice.

I don’t know who your hoster is or how PHP is configured there or if you maybe can directly edit php.ini unfortunately.

I reckon if you search for the name of your hoster and “PHP Module already loaded in Unknown on line 0” in your favourite search engine then you might find some instructions on how to fix this issue.

> I could only install 18 out of 40 plugins though because many of them aren’t available on the WordPress Plugins directory.

BTW this was a typo. You’re using a lot less plugins and I was able to install them.