Thomas

Thanks for clarifying @mickna

In this case I recommend you have a look at this FAQ: https://matomo.org/faq/how-to/how-do-i-downgrade-from-matomo-4-to-matomo-3/

Executing the mentioned SQL queries in your database should fix the issue. You will likely need to replace the prefix matomo_ in the DB tables with wp_matomo_ or similar.

All the other steps shouldn’t be needed. Any chance you can give this a try?

Hi @mickna

thanks for creating this issue. Do you know which plugin was causing the PHP DI problems? Are a lot less collected using version 1.3.2 or while having the PHP DI problems (I suppose during that time no visit was counted)?

Where only 2 visits collected overall or is it that maybe a different kind of referrer was detected for these 63 (eg direct visit) when it should have detected Google search click?

Happy new year @mrmatteastwood 🙂

We have an FAQ regarding what will be less accurate here: https://matomo.org/faq/general/faq_156/

It does indeed basically the same as “Force tracking without cookies” in “Anonymous data”.

Let me know if anything is unclear and we’ll be happy to help.

Hi @mrmatteastwood

Setting the option to “Manual entry” in the dropdown is indeed the best option for this case. We don’t have a feature yet that lets you add this method to the tracking code unfortunately and I created an issue in https://github.com/matomo-org/wp-matomo/issues/405

If you don’t want any cookies to be used at all, then you can also simply select the “Disable cookies” option.

Does this help @mrmatteastwood ?

Thanks @steffidth
this sounds very much like https://github.com/matomo-org/matomo/issues/16999 which we fixed in https://github.com/matomo-org/matomo/pull/17008/files#diff-3f15e6e8235bb796794c812a3c85b929cb82ae02f1dfbcd6e74e105d1fb31a6bR170-R174

The fix will be included in our next release. Sorry about causing this inconvenience. I’d expect an update in roughly 7-14 days at the latest. You could otherwise manually patch the wp-content/plugins/matomo/app/core/Period/Factory.php file if needed.

Hi @volkhardv sorry about this. Do you get any error when trying to update? I know you mentioned there is nothing in the error log but maybe WordPress sends any email error or so? You could also try to temporarily enable WP_DEBUG maybe see https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/

Are the “.htaccess” and the “directory app” the only two things that exist within the Matomo plugins directory? There should be definitely more files and directories. When you unzip the plugin and install it manually then everything works?

Hi @lazmo88 there is indeed no support for multiple external sites see https://matomo.org/faq/wordpress/what-are-the-differences-between-matomo-on-premise-and-matomo-for-wordpress/ and it’s not planned to make any change there in the near future unfortunately. In this case you would need to use a Matomo On-Premise.

WP-Matomo plugin does not yet track any of the WooCommerce events unfortunately. I’ve commented here https://github.com/braekling/WP-Matomo/issues/36#issuecomment-551219838 to hopefully integrate the same logic there eventually. For WP-Matomo there is this plugin though otherwise: https://plugins.matomo.org/WooCommerceAnalytics

Hope this helps @lazmo88