Tim H

Hi @thwayyibt,

Thanks for reaching out.

This usually happens when you have a custom logo set for your reports. Can you try reapplying the image that you are using for your reports?

You can do that with the following steps:

1. While logged in to your site, click Insights then settings
2. Click Advanced, then scroll to Export PDF Reports
3. Click the blue-button that says “Choose a different header image”, and select your image again.

Once that is done, please attempt to export your PDF report once again.

If you have any other questions, please don’t hesitate to let me know.

Thanks,

Hi @aliaramli, @wilberlin88, and @justin-bigscoots,

Please update to the latest version, have released a patch that resolves this issue.

Thanks!

Hi @lauralthj,

Don’t panic! Your data hasn’t been erased, MonsterInsights can’t do that.

Most likely what has happened is that when you went through the setup wizard you connected to a different Google Analytics property and that property is where you are currently storing your new data.

What you’ll need to do is go to your Google Analytics account and look for your other Analytics properties.

If you have more than one Google Analytics Account would you be able to try going to analytics.google.com and switching between your Google accounts until you see the correct property?

To switch between accounts/email, click on the icon on the top right of the page https://a.supportally.com/EQBiAQ

Once you find the correct property, make note of the email and make sure to choose that same email when connecting MonsterInsights to your Google Analytics account https://a.supportally.com/K1lG1p

If you have only one account you’ll need to look in there to find the correct property with your previous data.

If you had someone set up Google Analytics for you and connect it, you may need to contact them as they might have ownership and need to share it with you.

As for the DNS issues, you’ll need to resolve them with your hosting provider and potentially SiteGround as well to make sure they are correctly configured.

If you get stuck let us know!

Thanks,
Tim

Hi @glatzee,

I’m Tim, Technical Support Lead at MonsterInsights.

I’ve taken a look into what has happened here as well as the events that have occurred around your reason for reaching out to us. We absolutely did not handle things correctly, and I apologize that this has happened.

I will be working with the team to ensure that an experience such as what you had does not happen again. We dropped the ball.

Again I apologize for your experience.

Hi @jashimili

Thank you for sharing your feedback with us. I’m really sorry about the frustration here.

If you would like, you can turn on the option Hide Announcements found in Insights » Settings » Advanced » Miscellaneous. Turning on this option doesn’t hide everything but it will hide plugin announcements and update details.

I’m sorry about the notifications. It’s not our intent to cause clutter. We try to provide as much value as possible to our users by communicating the Pro version features because a lot of users aren’t aware of them and can benefit greatly.

That being said, with our Lite (free) version, you’re able to track and view critical site statistics (such as page views in the last 30 days, top posts and pages, etc) and automatically track custom events such as telephone and email click tracking, affiliate and outbound link tracking.

We’ve worked hard to put together the best, most reliable, and best supported product for our users, and I hope you might give our plugin a shot.

We really appreciate you for giving us a try and if you have any suggestions for the things you’d like to see in the Lite version, please let me know and I’d be happy to share your feedback with the team.

In regards to removing MonsterInsights, it can be removed the same way as other WordPress plugin. Do note that if you have a multi-site setup you will need to deactivate MonsterInsights on all sub-sites then the main site to uninstall.

For more on how to remove MonsterInsights and other plugins please refer to the link below.

https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/

And if you’d like more help with using MonsterInsights Lite, please feel welcome to reach us at https://www.monsterinsights.com/lite-support/

Thank you.

Hi @burloakservice

We’re so glad to hear that you’re enjoying MonsterInsights and that you found our setup super easy!

We hope you continue to have a 5-star experience!

Thank you.

Hi there,

Could you please reach out to us via our support page so that we can help you troubleshoot this further.

https://www.monsterinsights.com/lite-support/

Thank you,
Tim

Hi there,

Could you please reach out to us via our support page so we can assist you further with resolving this issue.

You can find our support form in the link below.

https://www.monsterinsights.com/lite-support/

Thanks,
Tim