Tim H
Forum Replies Created
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Hi @skalders @jcmultimedia @tuxbox
We’ve just released version 7.24.2, which contains an additional conflict fix for WPBakery, and other page builders. Please update to this version and let us know if you continue to experience the same issue.
Thank you,
Tim- This reply was modified 2 years, 5 months ago by Tim H.
Hi @skalders @jcmultimedia @tuxbox
We’ve spotted the issue here, and we have a patch for this, please keep an eye out for ExactMetrics version 7.24.1.
If you continue to have issues after applying that patch, please let us know right away.
Thank you,
TimHi @signelazer,
Thanks reaching out.
We’ve spotted the issue here, and we have a patch for this, please keep an eye out for ExactMetrics version 7.24.1.
If you continue to have issues after applying that patch, please let us know right away.
Thank you,
TimHi @jvdhelder,
Thank you for your concern over the opt-in/opt-out. The ExactMetrics monthly email summary is an automatic opt-in. This can still be disabled by going to the settings as previously mentioned.
However, when it comes to your concern, as the summary is generated only on your website as well as being sent to yourself, this does comply with WordPress privacy standards. This has been confirmed with the WordPress moderation team.
As the email summary is generated on your site and is sent from your site, we do not see any information, not even the receiving email address, and no data touches any of our servers, this does comply as you are generating it yourself.
If you have any further concerns, please feel free to reach out to us via our support page https://www.exactmetrics.com/contact/, where you can also review our privacy policy, linked in the footer.
Thank you,
TimHi @ipstenu
I completely understand your concern!
So, the email is generated locally on the user site and then sent from that same site. We don’t touch it, see it, nothing is sent from our end in regard to the summary. We can’t even see which email is receiving the summary, as all those details are stored locally on the site itself.
Let me know if you have other concerns that you’d like further details on.
Thanks!
TimThe option is enabled by default. The issue that occurred caused the email to be sent instantly, even if the site was not fully authenticated within Google Analytics.
The email summary can be disabled easily within the settings, by toggling off the option below:
Insights » Settings » Advanced » Email Summary
The behaviour that you can expect now, is that the summary would be sent once a month with details of specific analytics reporting, unless disabled.
A fix for this issue was released a few hours after, in version 8.20.1.
Thanks,
TimHi @lensdigital
Thank you for your feedback.
Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimThank you for your feedback, Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve that issue.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimHi @squelch
Thank you for your feedback. When it comes to the email newsletters you can unsubscribe by using the link at the bottom of the emails.
However, if you are referring to the weekly summaries, we released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimHi @jberg1 & @elloboafarkas
Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimTo reach out to us, you can post here, however if you prefer to still submit a ticket, you can go to https://www.monsterinsights.com/get-help/
Thanks!
Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off, it will be visible within the settings for the free version.https://a.supportally.com/i/vjFhNl
@syzygist Currently the option to change the email address is not included within the lite (free) release.
Let me know if you run into any issues.
Thanks,
TimHi @bluesix
Sorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimSorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
TimSorry for the trouble here! We released a feature a little earlier than expected. We are in the process of creating a patch that will resolve this issue for you.
In the meantime, you can disable the email summaries within the MonsterInsights settings.
Insights » Settings » Advanced » Email Summary.
And toggling the option off.https://a.supportally.com/i/vjFhNl
Let me know if you run into any issues.
Thanks,
Tim