Tim H

Hi @mohammedays

Thanks for contacting us!

We have a guide to setting up GA4 with MonsterInsights, it’s super quick. You can check out the link below.

https://www.monsterinsights.com/how-to-add-google-analytics-4-to-wordpress-best-way/

Let us know if you run into any issues there!

Thanks,
Tim

Hi @gourav12

Sorry for the trouble here.

We’ve released a fix for this last night, you will need to either remove the version of ExactMetrics that you have installed, either via your admin panel or via FTP, or if you are able to update to the latest release.

For FTP, you’ll need to obtain or use your FTP credentials, which should be available on your hosting provider’s dashboard. You should be able to then rename or delete ExactMetrics from within your WordPress /plugins/ folder.
You can find further instructions within the link below.

https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/

If you have any questions, let us know.

Thanks,
Tim

Hi @drachires,

Thanks for reaching out.

It looks like this error is being produced by the eCommerce addon for MonsterInsights. Can you please reach out to us via the support form within your MonsterInsights account?

That can be reached via https://www.monsterinsights.com/my-account/support/

Due to WordPress.org forum guidelines, we are unable to support this within the public forums as it is a paid option.

Thanks,
Tim

Hi @rustykins,

As you’ve already made your GA4 property, to get tracking your within MonsterInsights, the only thing you’ll need to do is run through the set up wizard one more time. During that, select your new GA4 property, rather than your old UA one.

Once you have done that, you should be good to go! You can find more information and the steps for that below:

https://www.monsterinsights.com/docs/how-to-set-up-dual-tracking/

Do note: your MonsterInsights reports may appear blank if you’ve not been tracking to that property previously. It can also take 24-48 hours for new GA4 properties to start showing data within both MonsterInsights and Google Analytics reports. No data is lost, there is just an initial processing delay on new properties.

If you have any questions, let us know!

Thanks,
Tim

Hey @webvagabund,

I’m sorry you received that error. Google had an API outage with one of the endpoints that MonsterInsights uses. It’s extremely rare for one of their API routes to go down (for context, this route hasn’t gone down in many years (7+)). Unfortunately, we overlooked in our plugin’s handling of it. The Google API end point is now back up and running.

We’ve updated MonsterInsights to handle this in the future. Please make sure you are updated to the latest version of MonsterInsights.

When it comes to deactivating plugins that are causing errors, it’s best to remove the folder via FTP rather than within the database, as there is much less potential for things to go wrong.

Just as an aside, MonsterInsights also support PHP8 if you are planning to upgrade.

Thank you

• This reply was modified 3 years, 5 months ago by Tim H.

Hi @ov3rfly

Thank you for bringing this to our attention!

We’ve created an issue internally to have this addressed within a future patch.

Thank you.

Hi @smerriman,

Did you by any chance use the GA4 setup assistant within Google Analytics when you created the GA4 property?

We have found there is a link that is created between the GA4 and UA property when using this particular method that can cause a duplicate pageview and other events to be created.

Can you please disable this with the following steps:
1. While logged in to your Google Analytics account, click Admin
2. Make sure you have selected the associated UA property within the Property column
3. Once on the UA property click GA4 Setup Assistant
4. Under Connected property, hit Disconnect
5. Click continue on the dialogue box that appears.

https://a.supportally.com/eNOPC9

Once you’ve done that there should no longer be any duplicates produced for your page views.

Do let us know if you run into any further issues.

Thanks,