Sol J. a11n's Replies - page 32

Forum Replies Created

Viewing 15 replies - 466 through 480 (of 758 total)

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Forum: Plugins
In reply to: [WooCommerce] Overriding thankyou.php in WooCommerce causing checkout to malfunction

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @kiaramelissa

When you’re working overriding a WooCommerce template, please make sure that you follow our guide: https://docs.woocommerce.com/document/template-structure/

I hope that helps!

Forum: Plugins
In reply to: [WooCommerce] No automatic e-mail for cancelled orders

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @dactah

There are a couple of reason why the emails aren’t sent.

Please kindly refer to our comprehensive guide on how to troubleshoot email not sending: Email Troubleshooting FAQs.

Once you go through the recommended troubleshooting steps in the document, if you still have your issue unresolved, please let us know

I hope that helps!

Forum: Plugins
In reply to: [WooCommerce] pagination (prev / next)

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @bmra22

Thanks for your question!

I need to change the text to portuguese but I dont want to make that with loco translate. Is there a different way to do that? with code or something?

Please try to have your site set to Português, by going to Go to Settings > General and under Language, select the language, and see if that changes the next and previous text.

Let me know how it goes!

Forum: Plugins
In reply to: [WooCommerce] Wrong Product Tag

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @joondei

Thanks for your question.

That’s really odd that those products are tagged, while that tag doesn’t have items associated.

Not sure what happened previously perhaps you had the products migrated from a different server etc that might have caused this.

You can try to use WooCommerce tools to “refresh” the database.

1. Please try to clear transient data, and check if the issue is resolved or not:

WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)

2. If that still doesn’t resolve the issue, you can try Generate product lookup tables:

WP Admin > WooCommerce > Status > Tools > Product lookup tables > Click – Regenerate (Button on right)

3. If that still doesn’t resolve, you can try Terms recount:

WP Admin > WooCommerce > Status > Tools > Term counts > Click – Recount Terms (Button on right)

Let me know how it goes!

Forum: Plugins
In reply to: [Meta for WooCommerce] Sale price is the same as regular price

Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi @nepalionlinepasal

Thanks for your question!

Our developers have got the fix ready but it’s not yet merged into a release.

You might want to monitor the plugin changelog to see if this is added in the next release: https://wordpress.org/plugins/facebook-for-woocommerce/#developers

If you have any other questions, please do create a new forum thread.

I hope that helps!

Forum: Plugins
In reply to: [WooCommerce PayPal Checkout Payment Gateway] paypal buttons don’t appear on mobile

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi @shubhamchakraborty

Hey there i have the quite the similar problem, but you see the paypal buttons does not show anywhere in my case. The paypal standard works just fine, but this Woocommerce paypal checkout doesn’t work at all.

That’s really odd.

I would appreciate it if you could create a new forum thread please, we’re happy to dig into it more.

I hope that helps!

Forum: Plugins
In reply to: [Google for WooCommerce] Unable to connect to Google Merchant account

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @sheohomeliving

Thanks for contacting us!

I accidentally deleted my Google Merchant account that connected to my website’ Woocommerce (sheohomeliving.com)

Sorry that you ran into the accident.

If your Google Merchant account was deleted, you can try to create a new merchant account and then initiate the setup again.

If you have a new Google merchant account ready and you want to start a new setup, please deactivate the plugin.

And then please navigate to your options page YourWebsite.com/wp-admin/options.php and look for the field names that start with gla_, then please empty all of those fields (that are not greyed out), and scroll down to find and click the save button.

I hope that helps!

Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Apple Pay / Google Pay options disappear on product with free trial

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @sysop11

Thanks for your report.

I was able to replicate the behavior as well on my test site. Therefore, I have submitted an issue on Github for this, so our developers can confirm if this is a bug or not.

Feel free to subscribe to the above issue to know any progress of the report.

I hope that helps!

Forum: Plugins
In reply to: [Meta for WooCommerce] Can’t see product details

Sol J. a11n
(@solstudioim)

4 years, 10 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Forum: Plugins
In reply to: [Meta for WooCommerce] Hidden categories showing in facebook shop

Sol J. a11n
(@solstudioim)

4 years, 10 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Forum: Plugins
In reply to: [WooCommerce] Product Page Refreshes After Adding To Cart

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @smhcis

I want customers to be able to click the “Add to Cart” button and have products added to their cart without refreshing the entire page. I have enabled the setting “Enable AJAX add to cart buttons on archives” which enables the behavior I want in the product category (https://www.wvfest.com/product-category/postcards/) but not the individual product pages (https://www.wvfest.com/product/20000-guitar-postcard/).

By default if you enable Ajax add to cart here: WooCommerce-> Settings-> Products-> Enable AJAX add to cart buttons on archives, yes it will work only on archive page or category page.

If you want to enable it on individual product page, this plugin will likely do the job.

I hope that helps!

Forum: Plugins
In reply to: [Meta for WooCommerce] Connection problem

Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @ptptpt

Thanks for your question!

Hello, I have a problem connecting the woocommerce store with facebook. During the configuration, everything goes well until the last stage in which the attachment message in the picture pops up, I will add that the problem has been present for a long time.

I have checked your screenshot.

It seems there was a broken connection attempt and we need to remove the previous broken connection data.

Next Steps: Remove FB for WooCommerce from Database

What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.

– First of all, please backup your database [Important]

– Deactivate Facebook for WooCommerce

– Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:

Link to image: https://d.pr/3iYHSw

Click for the code to paste.

Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.

Once, the above data removal is completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.

I hope that helps!

Forum: Reviews
In reply to: [Meta for WooCommerce] Tragic plugin, constant bugs

Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi @36yutang

Thanks for sharing your detailed issue.

I have two active stores connecting to Facebook and I don’t have a problem to exclude products from sync.

Feel free to create a separate forum thread so we can help you troubleshoot there.

You can even create a ticket here: WooCommerce.com > My Account > Support.

You may need to create an account before you can access that page.

Please include a link to this thread.

We will be able to help you further there.

Forum: Plugins
In reply to: [WooCommerce] Show wrong country on checkout page & edit-address page

Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago

Hi there @chelroku

Thanks for your the question.

That’s really odd!

Could you please disable W3 Total Cache, and any other caching plugins temporarily?

Secondly, please clear WooCommerce transient data here: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right).

I hope that helps!

Forum: Plugins
In reply to: [WooCommerce] How to remove the default WooCommerce JSON/LD structured data for a taxonomies?
Plugin Support Sol J. a11n
(@solstudioim)

4 years, 10 months ago
Hi there @giothelawa

Thanks for your question!

Can I remove the default WooCommerce JSON/LD structured data for product taxonomies (Categories, Tags)?

To remove JSON/LD data from the frontend of your site add this snippet code:
```
add_action( 'init', 'my_remove_json_ld_frontend' );
function my_remove_json_ld_frontend() {
    remove_action( 'wp_footer', array( WC()->structured_data, 'output_structured_data' ), 10 );
}
```
You can add it to your functions.php or using Snippet plugin.

I hope that helps!

Viewing 15 replies - 466 through 480 (of 758 total)

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