Sol J. a11n

Hi @egocefalo

Thanks for your reply.

What I need is to get rid of the error not to change any functionality. So what I need is what facebook wants, to import just the SKU not a combination of the SKU+ID or separate fields or else, just that field that already exists on facebook filled with the correct data = the SKU.

Thanks for clarifying!

I have had a first hand experience of this case I think. So currently the behavior is:

• If you don’t define an SKU for your product, the plugin will take the product ID for the Content ID (Item 1)
• If you define an SKU for your product, that SKU will be the one for the Content ID column, in the Facebook Catalog (Item 2)

Please see the screenshot below for details:

Link to image: https://d.pr/VgwaMd

The Issue

It could be that at some point you didn’t define product SKU, making the Content ID as the product ID, and you made a chance adding SKUs. This way Facebook could have not properly updated your existing products, so instead of updating Product ID with SKU, instead, combining them.

It’s likely a sign of product update sync being unsuccessful as the root cause of the issue you’re facing at the moment.

Next Steps

I would suggest you to do the following to resolve it:

1. Clear WooCommerce transient data here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click - Clear Transients (Button on right)

2. If there is any duplicate products in Facebook, and you know which one is the correct one, then you can delete the duplicated/wrong ones. Say you know a product name, type in the Catalog > Items on Facebook, and then if more than one product comes up with different content ID, keep the one that’s the latest, say with SKU and remove the rest.

3. Do a full manual sync again, please ensure that you have a good PHP time limit to avoid timeout, by going to Marketing > Facebook > Product sync, and click Sync product.

Let me know how it goes!

Hi @brave9

Thanks for your question.

Facebook pixel is updated and sending reports. But Still I can not RUN FACEBOOK ADS as it says there is not Pixel on the website.
Where this plugin says I have the pixel set.

Below is the error I am getting on the Events Manager

You’re sending AddToCart events through both your pixel and the Conversions API, but they’re not being deduplicated properly because not enough of these events are receiving an event_id parameter. Event instances sent without an event_id parameter cannot be deduplicated.

This may cause issues with the measurement of your events as well as the attribution and delivery optimization of any ad campaigns that are optimizing for this event.

That’s really odd 🙁

We can confirm that by default, the plugin, intelligently deduplicates events that are sent both from the browser pixel events and server-to-server events (Conversions API) to ensure no double-counted events.

Excerpt from our blog:

With the Facebook for WooCommerce plugin, the same data that flows through Conversions API and the Facebook Pixel is deduplicated based on a unique event ID, so there’s no concern about the same events being double-counted.

This could be an intermittent issue affecting some users as I don’t have a similar issue and it’s not widespread.

However, we have an open bug report regarding this Missing Some Deduplication Parameters and our devs are working to ensure this resolved.

If you have made sure no other plugin that does FB pixel and also no caching plugins that could affect it, for now, I’d suggest manually click “Resolve” or “Ignore” on the Facebook site as we keep monitoring this and working on the above mentioned open issue, and also working with Facebook to ensure the accuracy of the report.

Or as a work around you can temporarily disable the auto pixel injection using the following code snippet:

add_filter( 'facebook_for_woocommerce_integration_pixel_enabled', '__return_false' );

You can use Code Snippet plugin to insert this code.

And then, you can keep Facebook for WooCommerce for the products syncing, while for Facebook pixel, you can use another plugin that does Facebook pixel for example, Facebook for WordPress by Facebook.

I hope that helps!