Hi there @cleftune
Now I am getting the following error when trying to connect the store:
Something went wrong.
This may be because of a technical error that we’re working to get fixed. Try reloading this page.
That’s not good 🙁
I think we need to remove the old data completely from WordPress database and initiate a new fresh connection.
Next Steps: Remove FB for WooCommerce from Database
What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.
– First of all, please backup your database [Important]
– Deactivate Facebook for WooCommerce
– Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:
Link to image: https://d.pr/3iYHSw
Click for the code to paste.
Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.
Once, the above data removal is completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.
I hope that helps!
Hi @henty
Thanks for your question!
Products Are Missing From Your Catalogs
Retargeting ads can’t run for 1 out of 1 product interactions on this page, because the products people have interacted with are missing from your catalogs.
This kind of error is usually caused either by caching plugins or there are more than one plugins that does Facebook catalog.
Please do the following to try to resolve the issue.
1. Clear the cache created by any caching plugin you have, temporarily disable. it
2. Clear WooCommerce transient data: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
3. Check if you have more than one plugin that does Facebook pixel, disable other than Facebook for WooCommerce
4. Please do full resync manually by going to: Marketing > Facebook > Product sync, click Sync products
Not sure where this screenshot https://prnt.sc/1d1iyst is taken, but you don’t need to manually define content ID.
Content ID will take from SKU of the product, if an SKU is added, otherwise, FB for Woo will take the post Id of the product.
I hope that helps!
Let me know how it goes after completing the 4 steps above
Hi @lu6fgh
Thanks for your question!
We provide support in English, so I tried to translate your question using Google Translate:
Since I update wc, I have problems, 1st gave error and removed the plugin from the server’s plugin manager, and now many plugins do not work with this version, it asks me to activate wocommerce so that the plugins work but wocommerce is active the links were modified permanent and even though I make the changes there is no way it works
If I understand your issue correctly, so after WooCommerce update, other plugins do not work anymore.
I would suggest that you contact the other plugins developers to update their plugin so they can work with the latest WooCommerce.
I hope that helps!
Let me know how it goes!
Hi Michal @densitysk
Thanks for your question!
does someone have a solution to the never-ending issue with woocommerce not being able to round prices and VAT properly?
It rounds incorrectly down instead of up.
If I understand correctly so due to the decimal issue, prices are rounded down, like you said: VAT should be> 4.025 EUR rounded to 4.03 and NOT to 4.02.
Could you please try by updating the number of decimals allowed?
You can increase the Number of decimals to four for more accuracy: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#currency-options
I hope that helps!
Let me know how it goes!
Hi @yancharbro
Thanks for your question!
Woocommerce updating and mywebsite crashing
I want to update woocommerce. hassle free clean
I understand your frustration here.
Could you please try update WooCommerce manually?
Please do the following:
– Rename the WooCommerce folder within wp-content/plugins to something else
– Download the latest WooCommerce zip file and extract it into the above folder
I hope that helps!
Let me know how it goes!
Hi @katmacau
Thanks for your question!
I have a site where I am having trouble changing the image size on the category pages. Any changes I do are not being applied. They are always coming up as 170 by any height. I want them 236px wide.
You said that you tried adjusting via customizer, theme support, and also using filter, but it still doesn’t work.
Next Step
It might be some conflict happening I think.
So, could you please try to disable all plugins except WooCommerce and switch to Storefront theme temporarily?
Please try to adjust the image thumbnail through customizer.
Also this reference should be helpful: https://docs.woocommerce.com/document/image-sizes-theme-developers/
I hope that helps!
Let me know how it goes!
Hi Michael @whiteweazel21
Thanks for your question!
That’s really odd that you’re still having the old template after trying to replace it.
May I know if you have followed the guidance here thoroughly: https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/?
Please refer to the doc above and let me know how it goes!
Hi there @danielspain
Thanks for your question!
I’ve updated to wc 5.5 yesterday, and i’ve read in woocommerce social media accounts the security problem in 5.5. My WC plugin was not updated automatically, and i didn’t updated it until I read the warning. How do I know if my site was vulnerable in the period not yet updated to 5.5.1?
My store is not running in woocommerce.com so i don’t know if woo team could have patched it in the meantime.
In regards to the question: How do I know if my site was vulnerable in the period not yet updated to 5.5.1, that’s pretty tricky question, and our team are currently continuing to investigate on how this could affect users of WooCommerce plugin.
For now I strongly suggest you to do the following in the meantime:
– Update your administrators credentials just to be safe
– Update your WooCommerce to version 5.5.1 manually if you can auto-update it from the WP Admin > Plugins screen, here the link to the zip file: https://downloads.wordpress.org/plugin/woocommerce.5.5.1.zip
– You can change the name of the existing WooCommerce folder and then upload/extract the 5.5.1 version replacing the old one
I hope that helps!
Hi @sevenkader
Thanks for your question!
Is there any way to display the least popular products? In another words there are plugins that show the Most Popular/Most purchased products, is there an opposite for this or method that allows you to display products that were bought the least?
That’s really unique question!
Unfortunately, at the moment by default it’s not possible to display least popular products.
Logically it seems to be possible using the condition to display products with the following scenario: display list products, when condition total sales is less than 0 is true, reference for get total sales: https://woocommerce.github.io/code-reference/classes/WC-Product.html#method_get_total_sales
But it’s pretty beyond our scope of support to provide code customization though.
I hope that helps!
Hi @mitchelly
Thanks for your reply.
Thank you again, I also found out that both plugins add a Facebook pixel (and CAPI) so it would make sense to me that when both are enabled all your conversions and events are counted twice.
Great that you were able to confirm as well that both plugins do pixel and CAPI so yes one of them needs to be disabled to avoid the twice count.
Cheers all, I am now wondering if there is a way to disable Pixel on the Product Feed PRO plugin
Feel free to reach out Product Feed PRO support team, I am sure they’re happy to help on that.
If you have any other questions, do not hesitate to let us know!
Hi @mrlukas
Thanks for your question!
Images are imported into merchantcenter not right, and products are not approved.
exmpl:
https://domain.com/wp-content/uploads/https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg
First of all, it seems that you perhaps are using a plugin to scrape products along with their images from AliExpress in away that the product images are hotlinked not saved to your media library, so you got the error on the product image synced with Google Ads & Listing.
Therefore we don’t really recommend that, instead please use product images from your media library.
Secondly, in regards to product being not approved/rejected, it’s really beyond our scope of support.
Usually you might be able to check what’s the reason for the rejection/disapproval so you can revise your product to meet Google requirements so hopefully your products will get approved.
I hope that helps!
If you have any other questions, do not hesitate to let us know!
Hi @thefreckledfrog
Thanks for sharing more context on your issue.
It seems that your issue is pretty complicated so we’d like to look into more comprehensively.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @aditya58singh
That’s very strange!
Next please try the below.
Please navigate to this URL: YourWebsite.com/wp-admin/options.php and look for the field names that start with gla_, then please empty all of those fields (that are not greyed out), and scroll down to find and click the save button.
If you’re still unable to reconnect, please do the following:
- First of all, backup your database Important
- Uninstall Google Listings and Ads
- Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go
Link to image: https://d.pr/3iYHSw
The Code to use is available here.
Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.`
I hope that helps.
Please let me know how it goes!
Hi @novelfashionth
That’s odd that you’re unable to remove the values within option page.
It seems that you need to remove the data from the database directly. If you’re not sure about the below instruction, you might want to get help from your hosting support as well.
Next Steps: Remove FB for WooCommerce from Database
What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.
– First of all, please backup your database [Important]
– Deactivate Facebook for WooCommerce
– Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:
Link to image: https://d.pr/3iYHSw
Click for the code to paste.
Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.
Once, the above data removal is completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.
I hope that helps!
Hi @owlnest
Thanks for your question!
Is it possible to set SKUs as the product IDs in the feed, instead of the system generated IDs? as we use SKUs for Google Ads remarketing tag data layer.
I am afraid it’s not possible to change the default behavior that product ID is using the system generated ID.
If you have any other questions, do not hesitate to let us know!
