Sol J. a11n

Hi @jodiallbon

I hope you’re well, and hanks for your question!

We cant connect the woocommerce to facebook plugin. When I click get started in wp-admin under the marketing > facebook.
It redirects to FB, I login, Add the business page then prompted to login to instagram. When I add the login details in it comes up with an error – saying “the instagram username or password are invalid”. And this is not true as I previously logged into instagram in a new browser tab with the same details and it worked. So not sure why it’s doing this.

That’s odd!

It could be that the Instagram account needs to be added to your Facebook Business Manager first.

Please try to add it to your Business Manager and try again: Add an Instagram account to a Business Manager.

I hope that helps!

Let me know how it goes!

Hi there @omerior

I want to enter a different catalog feed to show different prices to different countries. A must-have feature that you might consider adding in the future

That’s indeed a cool feature, but at the moment it’s not possible 🙁

Feel free to submit your feature request here on our Facebook for WooCommerce Ideas Board.

Hi @andynattrucks

I tried to install this plugin but then encountered an error. A few hours later my Business Manager was restricted because of the “suspicious activity”.

Everything inside that BM was banned including Ad accounts and all personal accounts. It’s important to note that my BM account is highly credible and hasn’t been banned before because of violating policy.

I am sorry to hear that you have such a very unpleasant experience with Facebook for WooCommerce plugin.

Please note we haven’t heard any similar report previously saying that ad accounts were banned because of using our plugin.

Personally I have an old Facebook ad-account and has been running without a problem with Facebook for WooCommerce.

I understand that you have concluded the “account-ban” was related to Facebook for WooCommerce as the error encountered during installation came before the Business Manager “suspicious activity” notice later on.

Please note that it’s quite impossible that our plugin to have caused the account-ban as the plugin has integrated with Facebook officially through our WooCommerce Integration app. Thus, any activity arising out of it can’t be categorized as “suspicious”.

If you happened to contact us regarding that error during installation, we would be more than happy to investigate and resolve the error.

Now if you have the Facebook for WooCommerce error logs, and want us to take a look further at them, feel free to submit a ticket on our website.

You can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Apart from that, I do hope that Facebook will get back to you soon and remove the restriction, provided that you have sent them an appeal.

Hi @melidox

Thanks for reporting your problem, I am happy to help.

Something went wrong when connecting to facebook!

Please try again

The above warning is usually caused by your account detail. Could you please double-check if your personal Facebook account, connected to the Business Manager, has the 2 Factor Authentication enabled?

If it is enabled but you’re still having the problem, please proceed with the below steps to resolve the problem.

Next Steps

FIRST PART:

• Navigate to https://www.facebook.com/settings?tab=business_tools&ref=settings and then look for WooCommerce Integration.
• Please click in and a popup window will appear, please scroll down and click Remove, and then confirm by clicking Remove again.

Link to image: https://d.pr/i/b20NbB

It will finally get removed completely so you can make a new integration:

Link to image: https://d.pr/i/24P3ke

SECOND PART:

• Please deactivate the plugin and then delete it
• Then install the latest version of the plugin
• And then access your phpMyAdmin, we’re going to manually remove the database left over that’s not yet removed after the deletion.
• Please make sure that you create a full database backup before performing this step.
• Click on wp_options table and then search for wc_facebook_, once found, please select them and delete them.

Below is the screencast of the process:

Link to image: https://d.pr/i/TcWhlr

THIRD PART:

• Once the above steps are done. Please install Facebook for WooCommerce again, and activate it.
• Navigate to Marketing > Facebook, click Get Started.
• During the process of reconnecting back to Facebook, please make sure to unselect Instagram shopping, as from my experience, it will trigger an error “Something went wrong”, resulting in an unsuccessful setup, especially when you don’t have an eligible Instagram account for Instagram Shop, or outside the United States:

Link to image: https://d.pr/i/6Z48pL

Please do the above steps, and let me know how it goes.

Hi @omerior

Thanks for your question!

Is there anyway to create localized facebook catalog with woocommerce facebook plugin or we need another plugin to do that?

Do you mean by localized facebook catalog that you want to have the products on your WooCommerce store with different languages or can show in different languages?

Facebook for WooCommerce doesn’t have localization/multi language feature, therefore, you might need a separate plugin to do that.

I hope that helps!