Forum Replies Created

Viewing 15 replies - 571 through 585 (of 5,040 total)
  • Plugin Support Senff – a11n

    (@senff)

    Hey @mecha79400

    It looks like the picture did not come through. Could you please try that again?

    Also, please share a copy of your site’s System Status Report — you can find it by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in this chat.

    Plugin Support Senff – a11n

    (@senff)

    Hey @sammezza96

    If you’re referring to the WooCommerce.com WorldPay extension, then the annual fee of $79 will only cover the license for the plugin itself. It does not include and fees that WorldPay charges you.

    Plugin Support Senff – a11n

    (@senff)

    Hey @asmadahmani

    I’m not directly seeing any blurry images anywhere — they look good to me both on the Shop page, and the individual product pages.

    Where do you see them blurry exactly?

    Plugin Support Senff – a11n

    (@senff)

    Hey @sajidalgopage

    It looks like you can get this from PayNow directly:
    https://developers.paynow.co.zw/docs/woocommerce.html

    Plugin Support Senff – a11n

    (@senff)

    Hey @federicogb25

    When someone registers on your site, they will be able to choose their password themselves (and it won’t be sent over email).


    Image link: https://d.pr/i/U0trwR

    If there is no password field in this form, check the “When creating an account, automatically generate an account password” option (under WooCommerce → Settings → Accounts and Privacy).

    • This reply was modified 5 years, 6 months ago by Senff - a11n.
    Plugin Support Senff – a11n

    (@senff)

    Hey @pleazo

    You’ve set up a flat rate of €5, but then also an additional cost of €0.50 for the shipping class for each product. Because of that, a single product will result in €5.50.

    You might want to avoid shipping classes here (these are not meant for this type of scenario), and just use a flat rate of 4.5 + [qty] * 0.50:


    Image link: https://d.pr/i/jEO8fy

    By doing that, the costs for 1 item is €5, for 2 items it’s €5.50, for 3 items it’s €6, etc.

    • This reply was modified 5 years, 6 months ago by Senff - a11n.
    Plugin Support Senff – a11n

    (@senff)

    Hey @destricz

    It looks like this may be caused due to a theme conflict (or possibly a third-party plugin). I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to first temporarily switch your theme back to a default theme, such as Storefront, and test if that resolves the issue. If it does, please check with your theme developer to see what might be the problem.

    If that doesn’t help, you will need to do a more extensive conflict test, by disabling all plugins except for WooCommerce. If that resolves the issue, then one-by-one you can re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Plugin Support Senff – a11n

    (@senff)

    Hey @maxitup

    It’s definitely tricky if you have a live site that you don’t want to mess with.

    Because of that, I’d recommend using a staging site where you can do your testing.

    If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as WP Staging to set one up.

    Also, to help troubleshoot, you can use these plugins:
    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on.
    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your site’s visitors.

    Hope that helps!

    Plugin Support Senff – a11n

    (@senff)

    Hey @maxitup

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Plugin Support Senff – a11n

    (@senff)

    Hey @jfortune

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Plugin Support Senff – a11n

    (@senff)

    Hey @masteral

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Plugin Support Senff – a11n

    (@senff)

    Hey @perusha

    Unless your theme already includes every single ecommerce option (which is not likely), you will still need WooCommerce, since that will allow you to add products to your site, offer shipping options, payment options, etc. It basically takes care of your site’s shopping process, whereas the theme takes care of how things look.

    Plugin Support Senff – a11n

    (@senff)

    Hey @itsadesignthing

    What would you like to do with this exactly? Should this banner be moved or resized, do you want to remove the transparency, or something else?

    Plugin Support Senff – a11n

    (@senff)

    Hey @annahdasharif

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce and your payment gateway plugin.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Plugin Support Senff – a11n

    (@senff)

    Hey @tgunergun

    It’s possible that this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront
    – Disable all plugins except for WooCommerce.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    If the issue still appears with all plugins (except WooCommerce) deactivated, let us know.

Viewing 15 replies - 571 through 585 (of 5,040 total)