Hey @susliving
Can you give me an example of a postcode that you tried that should offer cheaper delivery, but doesn’t?
Also, please include a screenshot of your Shipping Zones (under WooCommerce → Settings → Shipping).
For making screenshots, I generally recommend using https://snipboard.io — please follow the instructions on that page, then paste the URL here in your response.
Hi @kadisaes
You might want to check your Fatal Error logs first.
Go to WooCommerce → Status → Logs and look for the most recent logfile starting with “fatal-errors-2020-11….”, to see if that gives any more details about what could be causing this.
Hey @imperialcosmetics
I can see the screenshot, but it looks like you haven’t entered any city or zip code. Can you try that and see if that helps?
Hey @izvirnik
Do you mean that you don’t see “Single Product” listed as an option in this dropdown?
Image link: https://d.pr/i/44sr7D
If that’s the case, it’s possible that this is an issue with Elementor, OR that your theme overrides the Single Product template already.
What I’d suggest is to temporarily switch back to a default theme (such as TwentyTwenty or Storefront) and see if the Single Product option is then listed in Elementor. If that’s the case, it’s an issue with the Astra theme and you will need to reach out to Astra’s support team.
If there is still no Single Product option listed even when you’re on a default theme, it’s best to check this with Elementor directly, since this is their product.
While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).
Hey @superdep
Thanks for the screenshot, that’s definitely helpful!
I don’t see “Færdiggør opsætning” in your screenshot, but I’m a little unclear where things go wrong exactly.
After you select “Personalize your webshop”, does it take you to the Customizer, and is that where you’re unable to select/upload a logo?
Hey @imperialcosmetics
Can you give us an example of which product you added to your cart, and which address you entered, that doesn’t give you any shipping cost?
It may also help if you could give us a screenshot of your cart/checkout page (showing there are no shipping costs), which could give us a bit more context.
For making screenshots, I generally recommend using https://snipboard.io — please follow the instructions on that page, then paste the URL here in your response.
Here’s an example to show that I do see shipping costs on my end:
Image link: https://d.pr/i/HvgnAi
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This reply was modified 5 years, 6 months ago by Senff - a11n.
Hey @selenus
Are your customers able to access all other sections in their My Account page?
What is the exact issue with the Orders section exactly? Is the menu option not there, does it give an error message, etc.
Hey @mathieuvanflieberge
Even though it happened just like that, it may still be related to any of your plugins, so I would recommend to do a conflict test to see if that’s the case.
The best way to do that, is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce.
– Test to see if the issue has been resolved.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.
Since these tests will impact the look and functionality of the site, we strongly recommend using a staging site where you can do your testing.
If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as WP Staging to set one up.
Hope that helps you find what might be causing it!
Hey @superdep
This sounds like it may be more of an issue with your theme than with WooCommerce itself (since WooCommerce doesn’t have an option “Personalize your webshop”).
Have you checked this with OceanWP’s support team yet?
Hi @rajat8481up
Do you mean that you have done a full conflict test and that the issue still appears when you deactivate all plugins (except WooCommerce)?
Hey @walkingmiller
Thanks for the System Status Report.
Can you also give me an example of a product for which this issue happens, and one where it doesn’t happen?
Hi @szczepanski
It looks like you have a custom email template, likely coming from your theme. I’m not able to fully confirm that from just a screenshot, but you might want to reach out to your theme’s support team for some additional help with that.
Hey @hemjesti
This can be done with some CSS code, but it depends on your theme. Can you share a link to your site so we can take a look?
Hey @xander0078
If an order is paid, then Alipay will need to communicate this back to your site, and then WooCommerce will set the order status to “Processing” or “Completed”.
If that’s not happening, does it show any helpful information in the right sidebar when you check an order? Or does it not show anything at all?
Also, could you please send me a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select WooCommerce → Status.
From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.
Hey @kindfamily
In that case, instead of using the code I gave you before, use this:
.single-product {
padding-top: 50px;
}
.single-product #site-navigation,
.single-product .storefront-breadcrumb,
.single-product .wc-tabs,
.single-product a.reset_variations,
#site-header-cart {
display: none;
}
.single-product.storefront-full-width-content .woocommerce-tabs .panel {
width: 100%;
}
.storefront-full-width-content.single-product div.product .summary,
.storefront-full-width-content.single-product div.product .summary table td {
text-align: center;
font-family: "Lulo";
}
