Thank you for a prompt answer. I did not expect you to respond so fast.
During the setup, the plugin creates a page dedicated to facebook checkout, under /fb-checkout/ slug. When we checked the checkout by adding products through FB business manager, /fb-checkout/ opens up as ‘not found’ page – it’s no different from a regular 404. The same thing happened when we tried using the regular /checkout/ page. Our selected products didn’t appear anywhere in the basket. Woocommerce shop works fine on it’s own. Upon further inspection, /fb-checkout/ page does not exist despite the plugin saying it was created and everything is successful. Are we missing something?
Sadly the documentation available online doesn’t explain anything on this matter. There are no instructions on how to configure the checkout page. It all should just magically work.
I cannot provide you with a debug log. I don’t have access to the FB Business Manager to rerun the tests. I need to request a screen sharing session with the client to produce an accurate debug log. I’m happy to do that if you insist.
And here’s the error. No wonder /fb-checkout/ is not found – it does not exist.
I’m a front end dev + we got back end devs in the house. We’re happy to follow your instructions. We can move the rest of troubleshooting to emails if it’s easier. What’s the best way to contact you?
You’re right. 1st site was connected via account owner. 2nd site was connected using a different user account. We’d like to disconnect the 2nd site and redo the authorisation but the disconnect page is corrupted. Is there an alternative way to disconnect the plugin?
Basically form validation icons were loaded. The post request following the other two was successful but we’re not sure if it’s related to the Constant Contact form we tried.
vmedia.digital 1 xxx.xxx.xxx.xxx – – [24/Nov/2020:16:17:25 +0100] “POST /wp-admin/admin-ajax.php HTTP/2.0” 200 311 “https://vmedia.digital/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:83.0) Gecko/20100101 Firefox/83.0”
Error log is empty. There was no email about the critical error mentioned on the “Disconnect” page of site 2.
We’re happy to provide further details – let us know what you need.
