Checkout issues

Hello Marija,

Thank you for a prompt answer. I did not expect you to respond so fast.

During the setup, the plugin creates a page dedicated to facebook checkout, under /fb-checkout/ slug. When we checked the checkout by adding products through FB business manager, /fb-checkout/ opens up as ‘not found’ page – it’s no different from a regular 404. The same thing happened when we tried using the regular /checkout/ page. Our selected products didn’t appear anywhere in the basket. Woocommerce shop works fine on it’s own. Upon further inspection, /fb-checkout/ page does not exist despite the plugin saying it was created and everything is successful. Are we missing something?

Sadly the documentation available online doesn’t explain anything on this matter. There are no instructions on how to configure the checkout page. It all should just magically work.

Here’s the system status report you requested.

I cannot provide you with a debug log. I don’t have access to the FB Business Manager to rerun the tests. I need to request a screen sharing session with the client to produce an accurate debug log. I’m happy to do that if you insist.

And here’s the error. No wonder /fb-checkout/ is not found – it does not exist.

We look forward to hearing back from you.