Hi @incredipaul,
Happy to help get that solved with you.
Hi @sharmaabhi,
This is likely down to theme support, there are image sizes a theme can register for the three different images WooCommerce needs or wants to use.
To use the original uploaded image you’ll need to modify your theme, and maybe WooCommerce, and tell it to use the full-size image, something like the_post_thumbnail('full'); in place of the product image.
It’s not recommended as the original image isn’t normally shown or displayed anywhere in its full-size glory. It helps speed up your site and save bandwidth to generate the appropriately sized images and use those rather than the original.
Steve,
Of course, happy to help! I’ll mark this thread solved for now – if you have any further questions, you can start a new thread and we’ll be ready to help!
Hi there,
That’s an interesting issue indeed! Would you be able to share your exported but unchanged CSV file?
Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Steve,
Do you see the SKU field if you go into the Inventory section?
Link to image: http://cld.wthms.co/2sAN9l
Hi there,
This is still working for me currently, but I’m sorry you’re having issues with this.
Link to image: http://cld.wthms.co/0t7TYx
Do you know what browser you are using, and if it happens in other browsers you may have installed? Also is everything up to date on the site?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
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This reply was modified 8 years ago by Ryan Ray.
Hi there,
Thanks for that info, so I believe this is what you’ll need to add.
.fa.fa-cart-plus {
background: none;
}
.fa-cart-plus:before {
content: "\f002";
}
The first section removes the background sprite image, then the second adds your preferred icon.
Hi @fuzioneer,
There could be likely many systems to handle this for you, though it appears that you’d want this reminder built into WordPress and WooCommerce via some sort of plugin.
This was something I found with a quick search that could be helpful. –> https://wordpress.org/plugins/cleverness-to-do-list/
I’m sure there are many others as well, within and outside of WordPress plugins, that have different feature sets.
I don’t know if any will integrate with WooCommerce and be able to do exactly what you have in mind, but I hope one gets close!
Hi @matchpublicidad,
It is a bit of a strange issue you’ve run into, but it is definitely theme related and appears to be caused by some responsive breakpoints gone awry in the themes CSS.
I could confirm that I don’t see the product image either on my laptop with a normally sized browser window. But resizing my browser to below 700px wide the images all appear just fine.
If you bring this info to the developer of this theme they likely can quickly fix the CSS that appears to be hiding the product images at certain break points.
Hi Paul,
Are you referencing this icon by chance? That was the only one that looked like a cart to me.
Link to image: http://cld.wthms.co/EvNscS
If so it uses an image from a sprite sheet. If you’re using a unicode like “/f002” does that mean you’re trying to replace it with a font icon? If so, you’ll have to make sure that font is installed/loaded on the site as well.
Hi @kostas2104,
The document Jesse sent you a link to will outline how to do some conflict testing amongst your plugins to see if it is indeed caused by another plugin.
You can start by disabling ALL plugins except for your crucial ones for WooCommerce and WooCommerce itself and see if the issue still happens. If not, try enabling plugins one by one or in smaller groups and running the test again. If it’s caused by a plugin you’ll eventually see it come up again and have a better idea of what plugin caused the issue in the first place.
Hi @digitvarsha,
Just to clarify, you’d tried both steps here and still had the same issue?
If you’ve tried a theme like Twenty Seventeen and the issue persisted, could you then try with just WooCommerce active?
Glad to see things were solved, but that’s no fun starting from scratch.
I’m not sure what would’ve changed things though that required you deleting the products already created and adding new ones.
Nonetheless it’s working!
Hi @richblyth,
Of course, anything is possible with WooCommerce (mostly true). 🙂
I’d likely recommend looking at how the normal downloads report is built and modify that to include or re-organize the info you need. I haven’t looked myself but there are likely hooks, actions, or filters you can use to make what you need done possible.
Hi @alexalp,
Check in your system status if you have any template overrides from the theme you are using. It might be overriding some of the account templates and causing this issue.
You could test to see if it’s a theme that needs updating by temporarily switching to a default theme like Twenty Seventeen or even our Storefront theme.
