Hi @stirlingite,
It’s hard to say for certain because your local setup may have a very different technology stack than the live site environment. So the issue may not happen on your local site, but it is certainly worth a try.
The plugin Kenin mentioned will create a copy of your site on the same server. That is more likely to be able to replicate it, but at the same time would bring down the staging and live site since they are on the same server.
Hi Bill,
Glad that has helped for now! It does look like the theme is still being worked on, I at least found their site here. https://goodlayers.ticksy.com/
For the swatches here is what I found worked.
a.wcvaswatchinput {
float: left;
}
Hopefully that is helpful as well.
Hi @robg33,
I apologize, I actually made another typo for shortcodes, (facepalm).
From our docs on shortcodes it should be plural for ids as well, even if you’re just using one product.
[products ids="1234"]
I know it used to be singular at some point, but I’m not sure if that is 100% deprecated or not. Let me know what you find with the correct shortcode now with your own product ID used.
Hi @bills1982,
It appears the theme itself is missing a lot of styling for that section, so maybe contact the developers of the theme to work that issue out. For a temporary fix I was able to add something like this to fix it.
Link to image: http://cld.wthms.co/jZA7nQ
A little display: block; & float: left; seems to help in my very limited testing.
-
This reply was modified 8 years ago by Ryan Ray.
Hi @breeves,
I’m not sure that’s how the Filter Products by Attribute Widget will work. Can you send a screenshot of your widget settings? I assume you are using multiple widgets to show each possible attribute? Something like this in my case where there are sizes and button attributes.
Link to image: http://cld.wthms.co/YBzT7w
If you use the AND option will only show products that match the chosen options, but I’m not certain that that works across two or more uses of the widget.
Hi @coppercreek,
That’s good at least that it is only in the emails. Could you try disabling all plugins, outside of WooCommerce and a payment method if needed, as well as trying a default theme like Twenty Seventeen temporarily?
Then place an order yourself and see what the email says that you receive.
Hi @jenclickspring,
Did you by chance copy that template file over into your theme before modifying? If you haven’t, that’s what I’d recommend doing first (if you didn’t already). That way the customization will be safe from WooCommerce updates.
I’d say if that works for you, keep using it. Just know if the template gets updated in WooCommerce you’ll want to compare the changes and keep your copied template file up to date.
Hi @kezily,
Just out of curiosity, what is this icon from? It doesn’t look like it’s part of WooCommerce or WordPress? I just wanted to be sure what it is and rule out it from causing the issue.
Link to image: http://cld.wthms.co/HGjKqj
Hi @kezily,
I think adjusting the Screen Options here will help things look better in your browser.
Link to image: http://cld.wthms.co/lHKuhc
Disable some columns that may not be as important for your view to clean that up.
Hi @lauragoodsell,
That’s strange indeed. Even if a product was trashed/deleted it should appear in the order items just missing the image.
Link to image: http://cld.wthms.co/qwqajx
What do you see on one of the troubled orders?
Hi @cm2799,
It looks like all the products are gone from the site, I can’t test out the cart or checkout pages if I can’t add a product to my cart. 🙂
Hi Josh,
I don’t see anything immediately in the system status that might be causing this. But answer me this, would you only see the wrong product information in the emails? Or is the wrong info also in the WooCommerce order itself?
Thanks for more info @benbodhi,
You would indeed think there was something, some sort of profiling, they could help figure out. It may be hard to do anything from the application side of things, as just updating starts to use up all the memory, but this plugin is normally helpful.
https://wordpress.org/plugins/p3-profiler/
When you said you rolled back, did you simply just install the previous version of WooCommerce? If so, would there be anything in the logs here.
Link to image: http://cld.wthms.co/W4Ovfs
Hi @benbodhi,
Sorry to hear about this issue. Would you be able to get in touch with your host and see if they could provide any error log hints from the time you had the issue?
From there it’s really hard to say what could’ve happened or changed enough between those two minor versions. Maybe it was the data updater or something else, but I hope you’re able to update at some point.
Hi @dotcominfo,
That is a little strange indeed, if you go to edit the product is it in the title as well? I assume not.
If it’s not in the actual product title, are you familiar with using the dev tools in your browser? If so, try inspecting the element and see if it’s html or CSS class/id gives you any clues what it could be from.
You could also try some troubleshooting like disabling other plugins and seeing if it was added by another plugin. Also, out of curiosity send us your system status report.
You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
