Support » Plugin: WooCommerce » Woocommerce slow down my site

  • Resolved stirlingite

    (@stirlingite)



    Hello, we want to sell products throught Woocommerce but there is a problem.. Anytime I activate woocommerce plugin, the loading times go from 1 second to 15-20, http://tools.pingdom.com says its “waiting” , what could be wrong?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support ryanr14

    (@ryanr14)

    Hi @stirlingite,

    Sorry to see it slowing down your site, but it’s really hard to say why just from the little info you’ve shared with us so far. 🙂

    If you can activate WooCommerce again we could take a look at some things that are taking awhile to load. Also, if you can activate it again send us the system status here.

    You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    I cant turn the plugin on since it makes my site unusable… However I can turn it on during night since we dont have nearly any visitors during time 1:00-5:00 which is also the time I try to debug the problem… But nothing is working .. Here is what I see https://pasteboard.co/HqDMgs8.jpg

    Okay so I might found something interesting…We are using caching plugin for wordpress called WP Rocket.. It seems to me like it struggles to make the first cache file for a specified page once the woocommerce plugin is activated ? It takes 20 sec to make the file and then the page is ok. But since we have 100+ pages I cant just go and preload all everytime cache is cleaned… WP rocket Preload doesnt do the job

    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    @stirlingite – could you perhaps make a staging site to run some tests on? Can you reproduce the long loading times with only WooCommerce activated?

    I would perhaps appriciate online support lets say via skype, where someone from support can talk to me and see what is happening online? I can not let the woocommerce plugin activated as its slowing the site to the point its unusable.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    If you can set up a staging site using a plugin like WpStaging ( https://wordpress.org/plugins/wp-staging/ ) you can then duplicate your current installation, activate WooCommerce, and then run the needed tests to isolate the root cause of the issue here.

    Once the staging site is set up, you can disable your other plugins and determine which plugin is causing the conflict that is impacting your site speed.

    Hello, I know its the woocommerce plugin which is causing the problems becouse just when I activate woocommerce this starts to happen… I can download the whole site throught FTP, and then run it localy throught XAMPP … Should the loading times stay same even thought its on local server ?

    Plugin Support ryanr14

    (@ryanr14)

    Hi @stirlingite,

    It’s hard to say for certain because your local setup may have a very different technology stack than the live site environment. So the issue may not happen on your local site, but it is certainly worth a try.

    The plugin Kenin mentioned will create a copy of your site on the same server. That is more likely to be able to replicate it, but at the same time would bring down the staging and live site since they are on the same server.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    No its not resolved…And I have not the possibility to create staging site, just work on the one I have now… I may provide you with more information if needed…It seems to me that it has some problem creating the cache for the first time… Iam using wp-rocket caching plugin….so the first load (creating of cache) takes 15-25 sec … Then its absolutelly normal…Its just the first time load..

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @stirlingite How many products and/or variations do you have in your store? Also, we have asked for a System Status Report, but have not received a copy as of yet. This can be found under WooCommerce > Status and can be copied and pasted from there.

    stirlingite

    (@stirlingite)

    Here is the status…Does it say anything important ?

    
    ### WordPress Environment ###
    
    Home URL: http://www.citystonedesign.sk
    Site URL: http://www.citystonedesign.sk
    WC Version: 3.4.3
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.6 - Je dostupná novšia verzia WordPressu (4.9.7)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: sk_SK
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.10 (Debian)
    PHP Version: 5.6.36-0+deb8u1 - Pre vyšší výkon a bezpečnosť odporúčame používať PHP verziu 7.2 alebo vyššiu. Ako aktualizovať verziu PHP
    PHP Post Max Size: 100 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 2000
    cURL Version: 
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.60-0+deb8u1 - Odporúčame minimálne MySQL verziu 5.6. Pozrite: WordPress požiadavky
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.3
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Celková veľkosť databázy: 141.08MB
    Veľkosť údajov v databáze: 131.11MB
    Veľkosť indexu databázy: 9.97MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
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    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    attachment: 2181
    cf7_style: 12
    cfmemailverification: 1
    customize_changeset: 1
    da_image: 1
    et_pb_layout: 32
    iheb-oxi-hov: 1
    imgl_item: 1
    mgmlp_media_folder: 44
    nav_menu_item: 86
    oembed_cache: 1
    page: 112
    photo_book: 2
    post: 21
    product: 6
    revision: 258
    smartforms_preview: 1
    tbuilder_layout: 1
    ufaq: 5
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Váš obchod nepoužíva HTTPS. Zistite viac o HTTPS a SSL certifikátoch.
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Better Search: Ajay D'Souza – 2.1.1
    Builder Contact: Themify – 1.2.3
    Builder Image Pro: Themify – 1.2.4
    Builder Maps Pro: Themify – 1.2.7
    Builder Slider Pro: Themify – 1.0.9
    Disable Cart Fragments: LittleBizzy – 1.1.0 – Nebolo testované s aktívnou verziou WooCommerce
    Disk Usage Sunburst: RAIDBOXES.de – 1.0.7
    Draw Attention: Tyler Digital & Purple Pen Productions – 1.7.0
    Editor Menu and Widget Access: Guy Primavera – 3.0.1
    Enhanced Media Library: wpUXsolutions – 2.6.4
    Google Analytics Dashboard for WP (GADWP): ExactMetrics – 5.3.5
    GTranslate: Translate AI Multilingual Solutions – 2.8.41
    IP Geo Block: tokkonopapa – 3.0.12
    Photo Book Gallery: Rameez – 7.5
    Shortcode in Menus: Gagan Deep Singh – 3.4
    Simple History: Pär Thernström – 2.23.1
    Themify Portfolio Post: Themify – 1.0.5
    UpdraftPlus - Backup/Restore
    DavidAnderson – 2.11.21.22
    
    WooCommerce: Automattic – 3.4.3
    Wordfence Security: Wordfence – 7.1.8
    Yoast SEO Premium: Team Yoast – 4.4
    WP Crontrol: John Blackbourn & contributors – 1.6.2
    WP Floating Menu Pro: AccessPress Themes – 1.1.3
    WP-Optimize: David Anderson
    Ruhani Rabin
    Team Updraft – 2.2.4
    
    WP Rocket: WP Media – 2.9.8.1
    Smush: WPMU DEV – 2.7.9.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Slug pre obchod: ❌ Stránka nenastavená
    Košík: ❌ Stránka neobsahuje shortcode.
    Pokladňa: ❌ Stránka nenastavená
    Môj účet: ❌ Stránka nenastavená
    Všeobecné obchodné podmienky: ❌ Stránka nenastavená
    
    ### Theme ###
    
    Name: Themify Ultra
    Version: 2.0.1
    Author URL: http://www.themify.me
    Child Theme: ❌ – Ak upravujete WooCommerce na rodičovskej téme
    ktorú ste nevytvorili
    odporúčame použiť odvodenú tému. Prečítajte si návod Ako vytvoriť odvodenú tému.
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
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