Ryan Ray
Forum Replies Created
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Hi @iaingraydon,
Thank you for the explanation, if this customer on your site had two different cards saved to their account this is all stored and handled via Stripe itself.
If you log into your Stripe.com account and head to Customers you should find the customer that was used to save the two cards in. Then in their account you’ll see the correct and incorrect card saved under Cards. There is a clear Remove link there to make sure that customer isn’t able to use that card in any future purchases with your store.
Link to image: https://cld.wthms.co/J5vxLjHopefully that helps, thanks!
Hi @stellarmaps,
Sorry to see you’ve run into Stripe issues here, I do see a couple of what seems to be related JavaScript issues on the checkout page.
Could you next enable logging under WooCommerce > Settings > Payments and select Manage next to Stripe. Then at the bottom of those settings you’ll see a checkbox to enable Logging.
Link to image: https://cld.wthms.co/20lTOrThen if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Stripe log for every day that logging is enabled.
Link to image: https://cld.wthms.co/qK6BmLIf you see any thing in those log files let us know, it may be helpful in figuring out what’s going on with Stripe.
Could you also send us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.
Thanks!
Hi @iamrahul95,
So would a filter like the one below work?
add_filter( 'woocommerce_is_purchasable', '__return_false');This disables any purchasing, but then you would still see buttons that say “Read more.”
Link to image: https://cld.wthms.co/BEqkpVHi @luanphilipe,
I think what you are saying here is that you have two pages. Your homepage that’s using blocks to layout the page as you’d like, then the shop page which is a grid of all your products.
You’re then noting that when on the cart page, perhaps when the cart is empty, there is a button that says “Return to store” which you’d like to change the link to.
Link to image: https://cld.wthms.co/XtVlYLIf that’s correct this takes a little bit of PHP, which this site has a great tutorial on. –> https://businessbloomer.com/woocommerce-change-return-shop-url/
I would recommend then using the snippet from the tutorial in a plugin like one called Code Snippets. This will keep your code snippet safe from any theme or plugin updates.
Hi there @spinlead,
When the plugin is active it creates a margin issue with the woocommerce add to cart button.
To confirm is this happening with Storefront activated or your original theme? I assume it is with your original theme as I see parts of the Payment Request button here.
Link to image: https://cld.wthms.co/avlKEJThis would normally be where either Apple Pay or Google Pay is show, but it seems your theme doesn’t have the appropriate styling to integrate those buttons into its layout. If you aren’t wanting to accept these payment forms at all I would head into your Stripe settings in WooCommerce and disable the payment requests buttons. Otherwise, contact your theme developer so they can add the correct styling for these buttons. 🙂
Hi @raymond621,
What happens to the customer when payment is declined with an error code Do_not_honor?
To my best knowledge this is a response code from the bank and will mostly show a card declined error.
Link to image: https://cld.wthms.co/WHBWh0This normally to me says to check with my card issuer, but that is all the error will show currently with Stripe.
Hi @awesomealice,
I believe you’re not seeing the Stripe payment form as your site isn’t loading over HTTPS. It appears you don’t have an SSL certificate installed yet for the site.
Link to image: https://cld.wthms.co/k5OGoiI would ask your host if they can do so for you and make sure that your site loads over HTTPS and not HTTP.
Hopefully that helps and makes sense.