Raif Deari

Hi @hokim147!

Thank you for the provided System Status Report and the screenshots.

Can you please perform a conflict test on your site and let us know of your findings?

Here are some steps you can follow:

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem: Check whether you can save changes!
   If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerceand WooCommerce Payments. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts

Please let us know how that goes.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Hi again @jdema12 !

I see 🙂

We do not want to point fingers at Divi however, as long as everything works as expected with Storefront active and it sometimes fails with Divi I think it is on their part to further troubleshoot this.

Did you follow all the steps in our guide here: https://woocommerce.com/document/woocommerce-self-service-guide/#section-4 ?

If not, can you perform a plugin conflict test as well? The issue might not be Divi itself as a theme but with a plugin that is used by Divi Theme.

Hi @perlfan !

Sorry, looks like I misunderstood your question.

Please use a code like this for the H2 from your screenshot:

.wc-tab h2 {
	color: #FF0000;
}

Hi @zeilbauer

We are glad that you were able to solve the issue, looks like it was one of those updated plugins that caused the conflict.

Thank you for letting us know 🙂

Hi @manishratio

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Note: I can see you have shared a screenshot that might include personal details about you or your customers. If that is the case please remove it so that your customer’s data is safe. Thank you!