rashed848

Hello tumutumu !

Thank you for reaching out. The dropdown filter should be functioning correctly in the latest version of Directorist, and we haven’t encountered this issue on our end.

To better understand and troubleshoot the problem, could you please share a screen recording of the issue? This will help us identify what might be causing it and provide a solution more efficiently.

Additionally, we sincerely apologize for any delay in our response. If you have already provided temporary administrator access, we’ll ensure our team checks it as soon as possible.

Looking forward to your response!

Kind Regards.

Hello ents2 !

Thanks for taking the time to share your detailed review. We truly appreciate your feedback, as it helps us refine and improve Directorist. We’re genuinely sorry to hear about the difficulties you’ve encountered, and we completely understand how frustrating this must be for you.

The recent Version 8 update was a major overhaul aimed at enhancing performance, scalability, and long-term stability. While we acknowledge that some users faced initial challenges, we have been actively working on optimizations, and Directorist is now in a much more stable position. Your feedback is crucial in helping us achieve a smoother and more user-friendly experience, and we remain committed to continuous improvements.

We’d like to clarify and provide solutions to the issues you’ve mentioned:

• Users can’t create or edit listings – This functionality has been tested extensively and should work as expected. If you’re still facing issues, please submit a support ticket with specific details so we can investigate further.
• Descriptions within listings not displaying – Our tests confirm that descriptions are functioning properly. This could be a configuration issue. We’d be happy to assist if you could share more details via support.
• Incorrect expiry dates on listings – We have identified the issue, which was related to pricing plans. A fix is scheduled for release tomorrow.
• Automatic renewal emails not working – This has been identified and is being addressed in an upcoming update.
• Filter search not working with apostrophes – We’re aware of this and have already implemented a fix in the upcoming version.
• Search options not functioning properly after v8 – The new AJAX-based search is designed for better performance. If you’re facing inconsistencies, we recommend submitting a support ticket so we can check your configuration.
• Two search buttons appearing on mobile – This issue is unexpected. A screenshot would help us understand and resolve it quickly.
• Not all member listings displaying – Listings should be visible based on your settings. If some are missing, please report them via support so we can investigate.
• Featured listings not appearing first – The order of featured listings depends on pricing plan configurations. Please verify your plan settings to ensure they’re prioritized correctly.
• Issues with ‘Member’ and ‘Featured’ options – Could you provide more details on what specifically isn’t working? This will help us diagnose and resolve the issue effectively.
• Login redirection issue – We are aware of this and actively working on a fix, which will be included in the next update.
• Category and sub-category listings not displaying correctly – Listings appear on their respective category and sub-category pages. If something is missing, please let us know so we can check your setup.
• Location-based search not functioning as expected – Directorist offers two types of location-based searches: one based on listing taxonomy (static) and one based on geolocation (dynamic). If results aren’t appearing as expected, you might need to adjust your settings via Directory Listings > Directory Builder > Search Form Location to use Listing Location instead of Geolocation.

We recognize that stability and reliability are critical for our users. In 2025, our top priority is to further enhance Directorist’s performance, address user concerns more swiftly, and provide an improved support experience. Over the coming months, expect significant refinements and updates that will elevate the overall functionality of the platform.

We want to ensure that every issue you’ve faced is addressed promptly. Please submit a support ticket with specific details, and our team will prioritize resolving them as quickly as possible.

We truly appreciate your patience and your valuable insights. Directorist is built for users like you, and we remain fully committed to delivering the best possible directory experience.

Kind Regards.

Hello alexro4 !

Thank you for reaching out. The issue might be specific to your site, as we have tested on Edge, Firefox, and Safari, and the map is displaying correctly in the listing content area on our end.

Would you be able to share screenshots of the difference you’re seeing across browsers? This will help us compare and identify any potential issues.

Looking forward to your response!

Best regards,

Hello ents2 !

Thank you for taking the time to share such a detailed review of your experience. We truly value customer feedback as it helps us identify areas for improvement. We’re genuinely sorry to hear that you’ve encountered so many issues, and we completely understand your frustration. Your feedback is important to us, and we’re working hard to improve the product. Please note that Version 8 was a significant update focused on enhancing the overall functionality and performance of the product. While it initially led to some layout and functionality issues, these changes are intended to provide long-term improvements. We are actively working on stabilizing the plugin, and it is now in a better position than before. Your feedback plays a vital role in helping us achieve our goals, and we remain committed to delivering a more reliable and user-friendly product moving forward.

Regarding the issues you mentioned:

1. Users can’t create or change their listings: We have thoroughly tested this on our end and confirmed it should be working correctly. If you continue experiencing this, please create a support ticket with more details, and we’ll investigate further.
2. Descriptions within each listing do not display anymore: This issue does not appear on our tests. It could be due to a configuration issue on your end. Please feel free to reach out with more specifics via support, and we’ll assist you right away.
3. Expiry dates of listings are wrong and can’t be changed: We’ve identified the issue, and it’s related to pricing plans. A fix will be released tomorrow, which should resolve this problem.
4. Automatic renewal emails are not working: We are addressing this in an upcoming update, which will be released soon.
5. Filter search not working with apostrophes: This is already in progress and will be fixed in an upcoming version.
6. Search options not working properly after v8: Version 8 introduced an AJAX search, which is working well in our environment. If the issue persists on your site, we encourage you to open a ticket so we can further investigate.
7. Two search buttons on mobile: This issue is not supposed to be occurring. Could you kindly provide a screenshot so we can better understand what’s happening? We’ll investigate this further once we have more information.
8. Not all member listings are being displayed: All published listings should be visible on the front end based on the conditions you’ve set. If some are missing, it would be helpful if you could mention this in the support ticket so we can assist in resolving it.
9. Featured listings not showing first: The order of featured listings depends on the pricing plan order you set when creating the plan. Listings in higher-tier plans will appear first, as they take priority. Please check that the pricing plan settings are configured as you intended.
10. ‘Member’ and ‘Featured’ options not working: Could you provide more details about the specific issues you’re experiencing with these options? This will help us resolve the problem more efficiently.
11. Login redirection issue: We are aware of this issue and are actively working on a fix. It will be addressed in the upcoming version of Directorist.
12. Category and sub-category listings not displaying: Listings under categories and sub-categories will be displayed on their respective category pages. Each sub-category will have its own dedicated page displaying listings related to that sub-category. Please ensure you’re looking at the appropriate category or sub-category page.
13. Location-based search issue: Directorist offers two types of location-based searches: one based on the listing location (through the taxonomy) and another through geolocation (address-based search). It seems like you’re using the geolocation search but are expecting results based on the listing location. To fix this, please navigate to Directory Listings > Directory Builder > Search Form Location and select Display from Listing Location.

In 2025, we are committed to prioritizing our customers and improving the product to meet your needs. We are focused on enhancing Directorist and stabilizing its features to ensure it works smoothly for all users. Over the next few months, you will see significant updates across the platform, including improved support and overall product performance.

Once again, thank you for your patience and valuable feedback. We would deeply request you to mention all of these issues to our support channel and we will ensure all of these are addresses within the earliest possible time. We’re here to help!

Best regards,

I’m sorry to hear that you haven’t received a response yet. Could you please share the email address you used to create the support ticket? This will help us locate your request and assist you as soon as possible.

Hello roghithsam !

Thank you for your inquiry. The ability to add a phone number field to the “Contact the Listing Owner” form is not available by default. However, we can provide a custom solution to achieve this functionality.

I recommend reaching out to our technical support channel through our website to discuss this further and provide any necessary details so we can assist you with implementing this feature.

If you need help with anything else, feel free to let me know!

Best regards,

Hello alexbrain !

Thank you for your question!

You can set a limit on the number of images users can upload through the Add Listing form. This will ensure that no more than the specified number of images (e.g., 5) is displayed. To set this limit, navigate to Directory Listings > Directory Builder > Image. For reference, here’s a screenshot: https://prnt.sc/4ychsjID07yZ.

However, please note that limiting the number of images specifically in the Grid View (e.g., displaying only the first 5 images) is not currently available.

Thank you for your understanding!

Kind Regards.