rashed848

Greetings!

Thanks for reaching out.

It looks like there are some issues with the new update, particularly with undefined array keys in the search form templates.

Since this needs further inspection, please reach out to our technical support team via our website so we can take a closer look at your setup and resolve the issue properly.

Let me know if you need help with anything else!

Kind Regards.

Hello seoergoweb !

You can use the following CSS hide the search box from the search form,

.directorist-search-modal__input:first-child{
display: none !important;
}

Kind Regards.

Hello neliro!

We sincerely apologize for the inconvenience you have faced with Directorist and our support services. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to share your experience.

Regarding the codebase, we acknowledge that earlier versions had areas that needed improvement. However, with the release of version 8, we have made significant optimizations to enhance the overall structure, performance, and reliability of the system. As with all WordPress plugins and themes, continuous improvements are made to align with best practices, and we are committed to making Directorist even better. If you could specify which parts of the codebase you found problematic or which features felt disorganized, it would greatly help us refine and improve our product further.

On the topic of style customization, we understand that flexibility is crucial. While Directorist provides extensive options for customization within popular page builders like Elementor, Bricks, and Gutenberg, it is not always feasible to offer configuration options for every module. This approach is common among most WordPress themes and plugins. For deeper customizations, CSS and template overrides are the standard approach within the WordPress ecosystem. However, we acknowledge that improvements can always be made, and we would love to hear specific areas where we can enhance flexibility.

We also acknowledge your concerns regarding support delays. As a Lifetime Premium user, you absolutely deserve priority support, and we deeply regret any delays in resolving your issues. The volume of ongoing tickets at times can lead to response delays, but we assure you this is not our standard practice. We are actively working to enhance our support process to ensure faster and more effective assistance. Kindly co-operate a bit with us in the ticket.

To troubleshoot effectively and ensure your live site remains unaffected, we always request staging site and FTP access. This is a best practice to conduct safe and in-depth debugging. Unfortunately, we could not proceed with certain fixes as we did not receive the necessary access details from your end. We kindly request you share staging site credentials and FTP access so we can address your concerns efficiently.

Your satisfaction is our top priority, and we truly value your cooperation in resolving these issues together. We appreciate your patience and look forward to providing you with the best possible support experience.

Best regards,

Hello tumutumu !

Thank you for reaching out, and I sincerely apologize for the delay in our response. Due to a high volume of tickets, there was a delay in addressing your inquiry.

I have checked your ticket and noticed that our support agent has already responded. Kindly refer to that ticket for further assistance. If you need any additional help, please feel free to let us know—we’re happy to assist!

Best Regards,

Hello seoergoweb!

Glad to hear you found the solution! Creating a custom numeric data type and setting the filter to range was a great approach. If you need any further assistance, feel free to reach out.

Happy to help anytime!

Kind Regards.

Hello donnyb99 !

We’re truly sorry to hear about your frustration with Directorist. We understand how disappointing it can be when updates disrupt your workflow, and we appreciate you sharing your experience.

Since the release of version 8, we have worked continuously to improve stability, addressing issues and refining functionality with multiple updates leading up to the current version 8.2. Directorist has come a long way, and version 8.2 is now in a stable state. However, we acknowledge that transitioning from version 7 to 8 could have caused significant changes, especially for custom layouts.

Regarding the functionality, it’s important to note that Directorist has received continuous updates, and we’ve worked hard on fixing bugs and improving features over time. The claim that 80% of the features don’t work properly isn’t entirely accurate, as we’ve addressed issues throughout several releases. To better assist you, it would be helpful if you could specify the issues you’ve encountered in a new support ticket. This way, we can investigate further and resolve them more effectively.

We also want to address your concerns about support. We strive to provide timely and helpful assistance, and it’s concerning to hear that you feel our support has been slow or unhelpful. This is certainly not the usual experience, and we apologize if there were delays in your case. Unfortunately, we couldn’t locate your ticket in our records, so we kindly ask that you create a new ticket. Once we have more details, we will take immediate action to ensure your issues are resolved.

Your satisfaction is our top priority, and we’re here to help. Thank you for your patience, and we look forward to assisting you in a new support ticket.

Kind Regards.

You can use the following CSS to hide the pricing from the Filters,

.directorist-advanced-filter__advanced__element.directorist-search-field-pricing{
display: none !important;
}

Kindly navigate to Appearance> Customize> Additional CSS. Then paste the above CSS and publish it.

Hello killerdesigner !

Thank you for your kind words! We’re delighted to hear that your issues have been resolved. If you ever need any further assistance or have any other questions, please don’t hesitate to reach out—we’re always happy to help!

Kind Regards.