rashed848
Forum Replies Created
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Hello @kolmi !
Thanks for reaching out.
According to the current functionality that Direcorist offers you can limit the Single listing page access for login users only. To set that option, kindly navigate to Directory Listings> Settings> Single Listing. Here is the screenshot, https://prnt.sc/s1bTQvBLG4Mx
If the single listing page is restricted to logged-in users only then users must log in to view the Single listing page.
Kind Regards.- This reply was modified 2 years, 10 months ago by rashed848.
Hello @island1 !
Thank you for getting in touch with us.
There could be several reasons for the issue you are experiencing. To begin troubleshooting, please check the following:
- Ensure that you have not excluded the categories from the pricing plan if you are utilizing one.
- If you are using multiple directories, verify that the categories are correctly created under the appropriate directory.
- Confirm that the multi-select option is enabled for the category field if applicable.
If the issue persists despite these checks, we recommend reaching out to our technical support team through the designated support channel. Our team will be more than willing to assist you further and provide a solution.
Kind Regards,
Hello @merlinm034 !I want to express my sincerest apologies for the deeply disappointing experience you had with our Directorist Pro version. It is disheartening to hear that your purchase did not meet your expectations, and we deeply regret any frustration and regret you experienced during your interaction with our product and support team.
First and foremost, I want to thank you for bringing your concerns to our attention through this review. Your feedback is incredibly valuable to us, as it helps us identify areas that require immediate attention and improvement. Please know that we take your words seriously and are committed to addressing the issues you’ve raised.
I understand that you had difficulties obtaining support despite being a paid customer, and I want to assure you that this level of service is not acceptable nor reflective of our standards. We are currently investigating the specific circumstances surrounding your case to identify the reasons for the lack of assistance and communication you encountered.
Our support team has been notified about your experience, and we are taking immediate action to ensure such situations do not occur again in the future. We are actively working on streamlining our support processes and enhancing our communication channels to provide prompt and effective assistance to all our customers.
Your review serves as a poignant reminder of the importance of customer satisfaction, and we are determined to learn from this experience to become a more reliable and trustworthy choice for our customers. For the record and the improvement of further experience, would you please share the username or email address using which you have created the support ticket? We will surely take immediate action and ensure the expected quality has been served.
Thank you for your understanding and for giving us the opportunity to improve.
Kind Regards.Hello @wayne2346 !
Thank you for taking the time to share your honest feedback regarding your experience with the Directorist plugin. Your input is extremely valuable to us, and we genuinely appreciate your willingness to express your thoughts, even though you don’t usually write reviews.
I want to assure you that your review has not gone unnoticed, and we take your concerns seriously. We sincerely apologize for the disappointments you faced during your interaction with our plugin. Please know that we have thoroughly reviewed your feedback and have taken necessary steps to address the issues you’ve raised.
- Functionality and User-Friendliness: We acknowledge that our plugin’s user-friendliness was not up to your expectations. We have initiated an in-depth review of the plugin’s configuration settings and user interface. Our development team is committed to enhancing the plugin’s usability, making it more intuitive and beginner-friendly.
- Support Team: We apologize for the lack of timely and efficient support you received. This level of service is unacceptable, and we are taking immediate steps to improve our support system. We have already implemented measures to ensure faster response times and more comprehensive assistance to all our customers. Kindly, let us know the email address or username using which you have created the support ticket, kindly let us know so that we can take immediate action.
- Performance Optimization: We understand that the performance impact on your website was not satisfactory. Our development team is currently working on optimizing the plugin to reduce its impact on site speed and overall performance. You can expect significant improvements in this regard with our upcoming updates.
- Documentation Improvement: Your feedback about the lack of detailed documentation is well noted. We are actively working on creating a more comprehensive guide and tutorial resources to help users effectively use the plugin’s features.
To address your concerns more efficiently, we kindly request the email address or username you used to purchase the product. With this information, we can identify your specific case and ensure that appropriate actions are taken promptly.
Once again, we sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to turning your disappointing experience into a delightful one.
If you have any further feedback, questions, or concerns, please don’t hesitate to reach out to us directly at [email/phone number]. We look forward to providing you with a much-improved experience with our plugin.
Thank you for giving us the opportunity to learn and grow from your feedback. We are determined to earn your trust and deliver a 5-star-worthy experience.
Warmest regards,
Hello @gamicord !
Yes, you certainly pay for woo-commerce extensions alone. There is no pro version for Directorist. It is completely free. Only the premium themes and extensions are charged. You can purchase the subscription plan which includes all the premium themes and plugins or you can simply purchase the single extension.
Kind Regards.Hello @gamicord !
Thanks for reaching out.1) Integrating the Directory Section with your Community Website: We understand your concern about avoiding conflicts between your Community Website’s built-in Registration system and our plugin’s User Dashboard. To ensure a smooth integration, you can follow these steps:
a) User Role Management: Firstly, assess the user roles created by your BuddyX Theme’s Registration system and our plugin. Make sure they are distinct and do not overlap.
b) Customization: If necessary, you can customize the login and registration process to direct users to their respective dashboards based on their user roles. This can be achieved through code modifications or by using compatible third-party plugins that allow role-based redirection.
c) Separate Dashboards: It’s crucial to ensure that the Community Website’s User Dashboard and the Directory Section’s User Dashboard remain separate entities. By keeping them distinct, users will have access to the appropriate dashboard based on their role and the functionality they require.
(2) You can use any of the payment gateways that is supported by woocommerce. We have integration with woocommerce in the monetization system which will let you use any payment gateways.
(2b) The woocommerce feature will not work with the free version because to incorporate woocommerce functionality, you must use the “Woocommerce pricing plan” extension which is a premium extension for Directorist.
Kind Regards.Hello @kdcpelt !
Thank you for sharing your feedback and suggestions regarding our documentation. We greatly appreciate your valuable insights, and your comments are indeed constructive and helpful in improving our services.
You’re absolutely right, and we apologize for any confusion caused by the current process outlined in our documents. We understand the importance of providing clear and accurate instructions to our customers. It is our top priority to ensure that our users have a smooth and seamless experience with our platform.
Based on your feedback, we will take immediate action to update the documents and documentation related to the installation process. We will clarify that certain plugins mentioned should not be installed directly, as they are not available on the WordPress Plugin Directory. Instead, we will provide detailed guidance on how to access and utilize these functionalities within our platform, ensuring a more streamlined and user-friendly experience.
Your point about the benefits of having the WordPress community evaluate plugins and fostering open dialogue is well-taken. We will strive to adhere to these principles and continue to maintain transparency in our development process. This includes actively seeking user feedback, addressing issues promptly, and providing a reliable support system for any queries, bug reports, suggestions, and fixes.
Once again, we extend our gratitude for your valuable input. Our team is dedicated to continuously improving our services, and your feedback plays a crucial role in shaping our platform for the better. If you have any further suggestions or questions, please do not hesitate to reach out. We are here to assist you and ensure your experience with our platform is exceptional.
Kind Regards.Hello @kdcpelt !
Thanks for reaching out.
The plugin (Directorist App Toolkit) is a custom plugin that has been built only for the app. This is why you are unable to get the app at WordPress Plugin Directory. No worries, the development team will upload the plugin a your site while building the app.
Kind Regards.Hello @gkina !
Thank you for reaching out to us and sharing your feedback regarding your experience with our plugin. We sincerely apologize for the inconvenience and frustration you have encountered. We appreciate your honest assessment of the situation, and we take your concerns seriously.We greatly appreciate your patience and your willingness to address the issues yourself. While we’re glad that you were able to find solutions independently, it is our responsibility to provide timely and effective support. We apologize for any frustration caused by our previous support interactions, and we acknowledge that we should have been more responsive and successful in resolving the problems you encountered.
We understand that your overall experience has been marred by previous challenges and self-resolution. We assure you that we are committed to improving our support services to deliver a more consistent and satisfactory customer experience.
Your feedback is invaluable to us, and we genuinely appreciate your willingness to consider revising your review if we demonstrate the desired improvements. Rest assured, we have taken your concerns to heart, and we will be working diligently to enhance the quality of our service and provide more prompt and effective assistance.
Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We value your continued support and trust in our product, and we are fully committed to ensuring your complete satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us. Our support team is here to assist you every step of the way.
Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
Hello @walbadynamics !
Thanks for reaching out.
Firstly you need to use anyone of them. If you are intended to use WPML here is the guideline, https://directorist.com/documentation/extensions/directorist-wpml-translation-guide/directory-type-translation/
If you want to use Polylang like @superclassics said first you need to add the languages in Polylang.
Kind Regards.Hello @johnpurcam!
Thanks for reaching out.
We have already a custom plugin available to taxonomy import. Using the plugin you will be able to import categories in particular to directory. Kindly reach our technical support channel so that we can provide the solution with you.
Kind Regards.Hello @wikigamz !
Thanks for reaching out.
Kindly make sure that the fields are added in Directory Listings> Directory Builder> Single page layout> Contents
If the issue exists after that, kindly reach our technical support channel for further assistance.
Kind Regards.Hello @portugaldirectory !
I’m sorry to hear about the issues you’ve been facing with the Directorist coupon extension on your website. However, it seems that the development team has been working on a solution for you.
I understand that you’ve received a response from the development team in your support ticket. You are testing the solutions from your end. Kindly let us know if the solutions work for you after the testing.
Kind Regards.
Greetings!
We apologize for any complications and delays you have experienced while seeking support. We understand that timely assistance is crucial, and we regret if our response time has fallen short of your expectations.
Please be informed that during the period you reached out for support, we experienced a higher than usual volume of support tickets, resulting in delays in our response times. We sincerely apologize for any inconvenience this may have caused you.
We want to assure you that we are actively working to address the ticket pressure and improve our support processes to provide a smoother experience for our customers.
We appreciate your patience and understanding during this time, and we are committed to resolving any outstanding issues or concerns you may have. If there is anything specific you need assistance with, please let us know, and we will prioritize your request.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services.
Kind Regards.Hello @pageagency !
Thank you for reaching out to us and sharing your concerns. We want to assure you that we have addressed all of your support tickets. Our team has thoroughly reviewed and responded to each one of them.
We apologize if our previous responses did not fully address your questions or concerns. We understand the frustration this may have caused you, and we sincerely apologize for any inconvenience experienced.
To ensure that we resolve your issues effectively, we would appreciate it if you could provide us with specific details regarding the questions or problems that have not been adequately addressed. This will allow us to review your case once again and provide you with a more comprehensive and satisfactory response.
We are committed to providing excellent support and resolving any outstanding issues you may have. Your satisfaction is important to us, and we value your feedback as it helps us improve our services.
Thank you for your patience and understanding. We look forward to assisting you further.
Best regards,