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I couldn’t agree more. I have lost count of bugs I’ve found over a few weeks after buying the full bundle and the amount of unanswered ‘tickets’ and replies I’ve sent to their emails. They don’t listen, they don’t read entire emails, they don’t explain things, they ignore anything they can’t (or won’t) fix, and leave you hanging for days and days without a response. Directorist has amazing features and great potential but so buggy and inflexible with umpteen places for settings, language issues, etc. I could rant on… 🙂
I also agree. I was documenting the problems but found a better plugin so I stopped giving a f#@! about this product. For anyone who is interested, these are some of the problems that I was experiencing at the point I gave up.
Problems
There is no way to order the Pricing Plans without changing the dates of each plan. That’s clumsy.
Furthermore, there does not seem to be a way to set the order in which a Plan’s features display. This is a huge problem.
Need to remove the +tax hover on the Pricing Plans.
Some of the wording that you guys choose for the frontend interface does not fit and there’s no easy way to make changes in the language?
Regarding the plan prices, You can’t remove the decimal places. Also, the $ sign seems to have been omitted from the Checkout Total Amount.
So many more silly silly problems. I could build my own directory with the same amount of time it take to get this thing usable.
Documentation Problems
- Outdated Documentation: Many parts of the documentation are outdated and show screenshots that do not reflect the current product.
- Language Issue: Some parts of the documentation seem to be generated by a clumsy auto-translate script because the don’t make any sense. You should have a native English speaker proofread and correct all documentation pages.
- Completeness: Some documentation articles don’t completely explain the subject well.
- The Documentation Itself 1: The documentation is sometimes poorly organized and not well written and implementation steps are sometimes out of sequence.
- The Documentation Itself 2: Navigating and searching the documentation is frustrating. There are no breadcrumbs for moving around on many pages. Why are there only breadcrumbs on the Themes documentation pages?
- The Documentation Itself 3: The documentation is split in to 3 sections. Each section serves as its own top level. The Documentation page should be the top level of search for all 3 sections.
Good points. Some of these points I have omitted from my emails to them because of the extent of my lists of issues but you are spot on.
We can’t add HTML in the pricing plan description and can’t organise the list of features / what’s included in a price plan which is bonkers. Nor can we rearrange the price plans without duplicating one and redoing it so that we can rearrange the order in which they are presented on the website. Thank goodness for duplicator plugins to speed up this process.
It is extremely inflexible in many ways and inconsistent too; when you dive in to one theme (PHP) to make an edit or in the settings, then do the same for another Directorist theme, the settings differ and so does the PHP.
During some recent PHP edits, I found that loads of the PHP didn’t reference the correct theme (ie dCar was mentioned multiple times in PHP code for dRealEstate).
It’s clearly rather clever in what it can do but very unprofessional in how it is built.
