profilegrid2
Forum Replies Created
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Hello @pavlovbob,
We’ve checked the link you shared, and it appears to be displaying the members of this page on our end. Could you please provide more details or share a screenshot of the issue so we can assist you with a possible solution? Alternatively, you can raise a support ticket here, and we’ll be happy to help you further.
Hello @groggy72,
Please update the plugin to its latest version and test again. If you continue to experience any issues, don’t hesitate to reach out. We’re happy to assist further.
Hello @groggy72,
Thank you for reaching out! We’re currently investigating this on our end and will update you as soon as possible. We apologize for the inconvenience and appreciate your patience.
Hello @hiltron,
You can use the following hooks after a user joins a group.
- After the user joins a group:
do_action('profile_magic_join_group_additional_process', $gid, $uid);- After the payment is successful and the user joins the group:
do_action('profilegrid_payment_complete', $gid, $user_id);To trigger a script when a user joins a paid group, you can hook into the ‘profilegrid_payment_complete’ action. This action fires once the payment process is successfully completed, allowing you to call your external API to activate gate control devices at this point.
I hope this helps, let us know if you have any other questions.
Hello @vinzclortho,
Thanks for reaching out and for considering ProfileGrid for your multilingual project — we truly appreciate your interest!
While we haven’t conducted formal compatibility testing with WPML yet, many of our users have successfully implemented ProfileGrid in multilingual environments using WPML and similar translation plugins. ProfileGrid follows WordPress development best practices and uses standard hooks and filters, which generally makes it translation-friendly and adaptable to multilingual setups.
That said, because we haven’t officially certified compatibility with WPML, there may be edge cases or advanced configurations that require additional attention. If you do encounter any issues, our support team is happy to assist and collaborate with you to find a solution. We’re also actively gathering feedback to improve compatibility in future updates.
If you decide to proceed, we’d love to hear how it goes — your experience could help shape our roadmap and benefit the wider community.
Thanks again, and feel free to reach out with any other questions!
Hello @rheset,
Due to the lack of further response from your end, we are marking this topic as resolved. If you still need our support, please respond back or contact us from our support page.
Forum: Plugins
In reply to: [ProfileGrid – User Profiles, Groups and Communities] Account gesperrtHello @rameshh,
Apologies for the delay in getting back to you, and thank you for your patience.
We recommend updating the ProfileGrid plugin to the latest available version to ensure compatibility and access to recent fixes and improvements.
Once you’ve updated, please check again if the following issues persist:
- Uploading cover/profile images
- Password change functionality
If the issues still occur after updating, please let us know—we’ll be glad to investigate further and assist you with a resolution.
Forum: Plugins
In reply to: [ProfileGrid – User Profiles, Groups and Communities] Failed Security CheckHello @realact
Apologies for the delay in getting back to you, and thank you for your patience.
The “Failed Security Check” message typically relates to a failed nonce or session validation, which is a built-in WordPress security measure. Since you’ve already ruled out plugin conflicts by deactivating others, here are a few things you can try and check:
1. Try in a Private/Incognito Window
This helps rule out browser session or cookie issues. If it works there, the issue is likely due to a stale session or conflicting cookies.
2. Check for JavaScript Errors
Use your browser’s developer tools (press F12 > Console tab) and try triggering the search. Any red error messages shown there could help pinpoint the issue — feel free to share those with us.
3. Check for Caching or Security Rules
Even if caching plugins are inactive, server-level or hosting-level caching (e.g., NGINX cache, Cloudflare, etc.) or security firewalls like WordFence can sometimes block or alter nonce requests. Try temporarily disabling WordFence and clearing any server-level caches to test.
If the issue still persists, we would need more information from you to resolve this. Please fill out this help and support form and provide details as possible and we will look into it for you.
Hello @rheset,
Thank you for reaching out.
Since your previous custom tabs are working correctly, the issue with the new tabs might be due to a conflict with another plugin or your current theme.
To investigate further, we’ll need more details so we can debug and analyze the issue properly. Please share the following:
- A list of active plugins on your site
- The theme you are currently using
- Any recent changes or updates made before the issue started
Once we have this information, we’ll be able to assist you more effectively.
Please get in touch with us using this form and mention all the details. We will try our best to sort it out for you.
Forum: Plugins
In reply to: [ProfileGrid – User Profiles, Groups and Communities] Too Many Bugs/ErrorsHello @phil1ooo,
I appreciate you taking the time to share your experience with us, even though I understand you’ve chosen a different direction. Your points about compatibility in real‑world WordPress environments are valid, and feedback like this helps us strengthen the plugin for a broader range of setups.
For context, we do maintain a testing process designed to reflect typical site configurations, including:
– Compatibility checks with widely used themes and plugins
– Integration testing for supported tools
– Monitoring for common conflict points such as scripts, database queries, and caching setups
– Regression testing to prevent old issues from resurfacing
That said, there’s always room for improvement, and your experience has highlighted where we can expand our coverage further.
Thanks again for the candid input. I wish you the best with your new setup, and I hope it continues to serve your needs smoothly. We hope to welcome you back in the future as we continue addressing the issues you’ve highlighted.
Forum: Plugins
In reply to: [ProfileGrid – User Profiles, Groups and Communities] Too Many Bugs/ErrorsHello @phil1ooo,
First, we’re sorry for the rough experience. We’ve gone through each point you raised and ran a full set of tests on a clean WordPress setup. Most items worked as expected on our end, but we did spot a theme‑specific quirk with WordPress default block themes that we’ll call out below. Let’s walk through each item with concrete next steps so we can get you to a stable, polished frontend.
What we tested and what we found
- Environment used: latest WordPress, ProfileGrid, no custom code, clean database.
- Result summary:
- Could not reproduce items 1–6 on standard themes.
- On WordPress default block themes (e.g., Twenty Twenty‑Four/Twenty Twenty‑Five), the frontend layout requires using the Shortcode block (details in point 4). With other themes, layouts behaved normally. We have an open defect for this and it will be addressed soon.
- “MembershipMagic”/Magic Members (point 7) — added clarity on what “integration” means and what’s currently possible.
Users can’t edit profile/cover images (upload never completes)
- What we saw: Image uploads and cropping completed normally.
- Likely causes:
- Cached or minified frontend blocking the AJAX request.
- Security rules (WAF/mod_security) returning 403 on admin-ajax.php..
- Server limits or missing image processing libraries.
- Suggested steps:
- Temporarily disable page optimization/caching (plugin and CDN) and retest.
- Check browser console → Network tab for admin-ajax.php response status.
- Confirm max upload size and server-side media processing capability (Imagick or GD enabled).
Password change shows “Failed security check”
- What we saw: Password updates saved normally.
- Potential triggers:
- Cached form pages with stale nonces.
- URL mismatch (www vs non-www, HTTP vs HTTPS).
- Security plugins interfering with request validation.
- Suggested steps:
- Exclude profile/account pages from all caching layers.
- Verify consistent use of HTTPS and domain.
- Temporarily disable security plugins and retest.
Group registration doesn’t attach user to the selected group
- What we saw: Group registration worked as expected.
- Things to check:
- Registration initiated from the Group’s registration link.
- No other login/registration plugin interfering with the flow.
- Group settings properly configured.
- Next step: Share the exact registration URL used so we can test that flow.
Pages display shortcodes as plain text
- What we saw: This can occur with block themes if shortcodes are placed incorrectly.
- Fix:
- Use the “Shortcode” block (not a Paragraph block) when placing ProfileGrid shortcodes.
- Classic themes render shortcodes normally via classic editor.
reCAPTCHA does not work
- What we saw: reCAPTCHA validated normally.
- Checklist:
- Match reCAPTCHA version in ProfileGrid with Google Console settings.
- Ensure domain is correctly configured in Google Console.
- Test without optimization plugins that may block JS execution.
- Next step: Confirm reCAPTCHA version (v2 checkbox vs v3) and send us a sample page URL.
No logout option available
- Current options:
- Use WordPress’ native Login/Logout block in your header or sidebar.
- Add logout link in navigation menus or profile sections.
- Customization: Let us know your preferred location and we’ll guide you through setup.
MembershipMagic plugin does not integrate as expected
- Clarification: MembershipMagic site doesn’t seem to be working. We are still trying to test this and will get back to you oncve we have definitive updates about it.
Theme-specific observations
You mentioned the frontend design issue only appears with default WordPress themes. We were able to replicate this behavior when shortcodes were placed in Paragraph blocks. Replacing them with the Shortcode block resolved layout rendering completely.
To proceed efficiently, please send us:
- Affected URLs (profile, registration, group, etc.)
- WordPress and PHP versions, active theme, plugin list, and caching/CDN setup
- Reproduction steps
- Any relevant console or server error logs (especially around image uploads or password change)
A quick note on Premium+
If you’re evaluating the Premium+ bundle, we’re here to help — both in public and through our dedicated support desk on the ProfileGrid site. That channel is ideal for troubleshooting site‑specific issues in depth, and we encourage you to reach out there if you prefer a faster, private experience.
Hello @ncash242,
Thank you for bringing this to our attention.
The issue with the profile cover appearing too short when using the Themify template is likely due to a CSS conflict between the theme and the plugin.
However, it appears that the plugin may not be active on your site at the moment, which is preventing us from checking the behavior directly.
To investigate and assist you more effectively, please share a link to the affected profile page. Once we have this information, we’ll be able to provide a more specific solution or custom CSS to ensure the cover displays correctly with the Themify theme (which we understand your client prefers).
You can reach out to us directly using the form.
Hello @sso230,
Thank you for your interest in ProfileGrid Premium and the Frontend Group Creator extension — we’re glad to hear it’s a key feature for your upcoming project!
As per WordPress.org guidelines, any queries related to premium features or licensing are best handled through direct developer support. You’re welcome to raise a support ticket via the EventPrime website, and our team will be happy to receive your request and explore what we can do to assist.
We look forward to hearing from you and helping you move forward with your project.
Hello @jvvke,
The Notifications tab displays system-generated notifications related to user activity in groups. These notifications cannot be generated manually.
Let us know if you have any other questions.