Amit Paul

Hello @saimoorthi,

Thank you so much for your response and for sharing the details. I truly appreciate your cooperation. This will be really helpful in identifying the cause of the issue.

Since you’re experiencing critical errors on your site, it may be a 5xx error, and the cause could be logged if the DEBUG_LOG is enabled. Additionally, it seems there could be a memory limitation issue as your site’s WP_MEMORY_LIMIT is currently set to 256M.

I suggest performing a quick check by increasing your site’s memory limit with the following steps:

1. Locate the wp-config.php file in your WordPress directory.
2. Add the following line of code just above the line that says, “/* That’s all, stop editing! Happy blogging. */”:
   
   define('WP_MEMORY_LIMIT', '512M');

For more details, you can refer to this blog on how to modify the wp-config.php file: Modify WP_Config File.

If increasing the WP Memory Limit doesn’t resolve the issue, I kindly request you to enable the DEBUG_LOG so we can get more detailed error information. This will help pinpoint the exact cause. Here’s how to enable it:

1. Open your wp-config.php file.
2. Add the following line: define('WP_DEBUG', true);

This will enable debugging mode on your WordPress website. For more information, please refer to this document: How to Enable WP Debug Log.

After enabling the DEBUG_LOG, revisit the page to see the error output and kindly share the full error details with us. Our expert team will investigate and provide the exact cause of the issue.

Looking forward to your response.

Thank you again for your understanding & co-operation.

Hello @amitbiswas06,

I trust this message finds you in good health.

As we haven’t received any response from you, we believe that your issue has been successfully resolved. Therefore, we are closing this topic now.

However, please do not hesitate to open a new topic should you encounter or need any further issues or help. We’ll try to reach out to you as early as possible. 

Thank you!

Hello @procarmanuals,

I trust this message finds you in good health.

We haven’t received any response from you, hence we believe that you’re going well. Therefore, we are closing this topic now.

However, please do not hesitate to open a new topic should you encounter any further issues. We’ll try to reach out to you as early as possible. 

Thank you!

Hi @procarmanuals,

Greetings! I hope you’re doing well.

Thank you for reaching out with your query. We want to let you know that while we don’t provide specific support for individual caching plugins, our plugin is designed to work seamlessly with most caching tools. If you encounter any conflicts or issues, please feel free to share the details with us. Our team will be happy to investigate and make any necessary improvements.

Thank you for your understanding!

Best regards,

Hi @amitbiswas06,

Hope you’re doing well.

I suggest you, In your extension add the filter in init_fields function. If you already don’t have one then create one.
Here is an example:
https://github.com/WPDevelopers/notificationx/blob/20ce9d9f7efaab18bd59ed2a1c091b57aae1b0d3/includes/Extensions/EDD/EDD.php#L59-L62

    public function init_fields(){
        parent::init_fields();
        add_filter('nx_link_types', [$this, 'link_types']);
    }

Also, please let us know if you created the extension successfully or not?

Thanks!

Hi @procarmanuals,

Greetings! Really sorry to hear that.

I have checked your site, It seems the PDF is loading perfectly, as you can see here: https://d.pr/v/yImgjX

I suggest you, If you’re using any caching plugin, please purge your cache from there and also clear the cache from your browser, then check again please. You can check from Incognito/Private mode from the browser as well.

I hope that will be helpful for you. Kindly, let us know how it goes then.

Thank you!

Hi @amitbiswas06,

Hope you’re doing well. Have you checked the above-provided info yet? If not, kindly check, please. Also, let us know if there is anything we can assist you with.

Thank you!

Hi @vovastik ,

I hope you are doing well. You can easily turn off the Pattern Library button yourself. Here is a screencast showing how to do it from the backend: https://d.pr/v/pyhMPX

After making the changes, please update me on your findings. If everything is working perfectly, I hope you will remove the 1-star rating. We understand it was frustrating when there was no option to remove it, but we have provided a way for clients to do so.

I look forward to your response and appreciate it if you could update the review if everything is working fine.

Have a nice day!